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Healthcare Administrative Virtual Assistant – Home Care Ops, Patient Support
Location
Philippines
Posted
8 hours ago
Salary
$5 - $6 / hour
Seniority
Senior
Job Description
Healthcare Administrative Virtual Assistant – Home Care Ops, Patient Support
Winning Assistants LLC
• Assist with daily healthcare administrative and operational tasks. • Coordinate prior authorization documentation with physicians and healthcare providers. • Manage 485 Certifications and Plan of Care (POC) renewals. • Prepare, organize, and maintain Medicaid compliance documentation. • Upload, organize, and maintain patient documentation within the EMR system. • Track staff licenses, TB tests, certifications, and credential expiration dates. • Follow up with nursing staff regarding expiring documents and required renewals. • Schedule supervisory visits with RN supervisors. • Ensure documentation remains organized, accurate, and HIPAA compliant. • Provide general virtual administrative support across multiple departments. • Organize and maintain digital files and company documentation. • Prepare and distribute offer letters through DocuSign. • Assist with interview scheduling and coordination. • Conduct virtual orientation sessions for newly hired employees. • Generate and distribute company newsletters. • Track client birthdays and send personalized birthday greetings. • Recommend workflow improvements and support process optimization initiatives. • Perform additional administrative and operational tasks as assigned. • Answer inbound phone calls professionally and route urgent concerns appropriately. • Provide dependable phone coverage during business hours and support after-hours coverage as the business grows. • Deliver exceptional customer service while maintaining professionalism and empathy. • Handle confidential information while adhering to HIPAA standards. • Make warm outbound calls to prospective clients and marketing leads. • Follow up with interested prospects and nurture relationships. • Schedule appointments and discovery calls for qualified leads. • Manage appointment reminders and ongoing lead follow-up. • Maintain accurate notes and updates within the CRM/EMR system. • Assist with basic social media posting and audience engagement. • Support the team with additional marketing-related administrative tasks as needed.
Job Requirements
- Excellent verbal and written English communication skills with a clear, professional speaking voice and minimal accent.
- Previous experience in a home care agency, healthcare office, or healthcare administrative environment is highly preferred.
- Experience handling healthcare administrative tasks, including:
- Prior authorizations
- Compliance documentation
- Medical records
- Healthcare operations
- Professional and confident phone etiquette for both inbound and warm outbound calls.
- Comfortable scheduling appointments, following up with leads, and providing excellent customer service.
- Strong organizational, multitasking, and time management skills.
- Exceptional attention to detail and documentation accuracy.
- Self-motivated and able to manage recurring responsibilities with minimal supervision.
- Reliable, dependable, and committed to long-term employment.
- Able to thrive in a fast-paced and growing healthcare environment.
- Strong problem-solving skills with the ability to recommend process improvements.
- Ability to maintain confidentiality and comply with HIPAA requirements.
- Positive, personable, collaborative, and customer-focused attitude.
- High level of professionalism, accountability, and follow-through.
- Experience using EMR/EHR systems (experience with Generations Home Care EMR is a strong advantage).
- Ability to quickly learn new software platforms and internal systems.
- Comfortable using DocuSign, Microsoft Office, Google Workspace, and other administrative tools.
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
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