• Manages the HPS Communications sales process through end user accounts & authorized channel partners. • Responsible for knowledge of the HPS Products, planning & tracking the opportunities within the Florida and Georgia territory. • Grows the HPS relationship/position with customers in the geographic region. • Develops functional knowledge of the position by understanding the drivers of the HPS organization. • Meets/exceeds overall sales quota while driving Hubbell Power Systems market share growth. • Effectively manages distributor relationships. • Assists Regional VP sales in territory planning/forecasting and the development of a strategic growth strategy. • Manages key end user accounts through consistent exposure for HPS and an understanding of the key drivers to their business and spending. • Maximizes product approvals for all product lines. • Develops and executes a short-term and long-term plan for overall market share growth. • Analyzes market to identify new business opportunities.

• Grow and manage contractor relationships to ensure delivery of Roadside Assistance that meets or exceeds Quality Standards • Work closely with local contractors who assist AAA members with Emergency Roadside Assistance • Gathers information/documentation to assist management in determination of eligibility for Roadside Assistance (RA) participation • Handles or assists in the on-boarding of successful RA candidates after management approval • Responsible for protecting the AAA brand by managing use of the logo at approved facilities and ensuring compliance throughout the lifecycle of the relationship. • Provides RA facilities with guidance to improve efficiencies and reduce costs • Conducts training sessions on RA procedures and program standards for approved facilities and their employees • Works closely with the Member Relations Department to investigate and make decisions to resolve member complaints within established departmental standards

• Own and grow relationships with a portfolio of customers • Drive retention and expansion across your accounts • Learn the product and the data/investment landscape deeply to advise customers effectively • Collaborate cross-functionally with product and operations teams • Contribute to a team with a consistent record of exceeding quota

• In collaboration with the Account Executive, develops complex account plans and strategies to maximize customer relationships, mitigate risks, and achieve superior customer service • Conducts routine business reviews with clients, identifying areas for improvement, and making recommendations to optimize account outcomes • Collaborates with internal stakeholders, such as operations, marketing, and product teams, to align account strategies, deliver value-added solutions, and enhance customer experience • Implements proactive account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience • Identifies and assesses risks within client accounts, developing mitigation strategies and action plans to proactively address challenges and ensure long-term success • Establishes and implements programs and innovative initiatives for the organization to advance Account Management initiatives • Forecasts changes within the Account Management industry, conducts business impact assessments, and develops modification strategies with the aid of process improvement methodologies • Coaches’ clients on addressing regulatory issues and health care trends with potential impact on client benefit program strategy • Coaches more junior colleagues in techniques, processes, and responsibilities.