• Own and grow relationships with a portfolio of customers • Drive retention and expansion across your accounts • Learn the product and the data/investment landscape deeply to advise customers effectively • Collaborate cross-functionally with product and operations teams • Contribute to a team with a consistent record of exceeding quota

• In collaboration with the Account Executive, develops complex account plans and strategies to maximize customer relationships, mitigate risks, and achieve superior customer service • Conducts routine business reviews with clients, identifying areas for improvement, and making recommendations to optimize account outcomes • Collaborates with internal stakeholders, such as operations, marketing, and product teams, to align account strategies, deliver value-added solutions, and enhance customer experience • Implements proactive account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience • Identifies and assesses risks within client accounts, developing mitigation strategies and action plans to proactively address challenges and ensure long-term success • Establishes and implements programs and innovative initiatives for the organization to advance Account Management initiatives • Forecasts changes within the Account Management industry, conducts business impact assessments, and develops modification strategies with the aid of process improvement methodologies • Coaches’ clients on addressing regulatory issues and health care trends with potential impact on client benefit program strategy • Coaches more junior colleagues in techniques, processes, and responsibilities.

Position Summary Jam+ is looking for a hands-on commercial builder to create new revenue across our ecommerce businesses. This is not a strategy-only or passive partnership-management role — we need someone willing to personally open doors, make calls, work referrals, test new sales motions, and push opportunities from idea to meeting to pilot to revenue. You'll identify, develop, and close new DTC and ecommerce-adjacent growth opportunities while overseeing channel growth and performance — including strategic partnerships, white-label platform opportunities, procurement relationships, vertical sales programs, and new outbound sales motions. You'll work directly with the CEO and be expected to move quickly, think creatively, and operate with a high degree of ownership. **Success is measured by:** revenue growth, signed partnerships, qualified pipeline, sales team effectiveness, and channel performance. Core Mission Create new revenue by building partnerships, opening new customer segments, activating the sales team, overseeing channel growth, and finding creative ways to expand Jam+'s ecommerce businesses beyond traditional site traffic and paid media. Key Responsibilities - **New revenue creation** — Build and manage a pipeline of strategic partnerships, vertical sales opportunities, and new commercial programs. Move fast from idea to outreach to pilot to revenue. Develop creative ways to reach new customer segments (associations, procurement groups, schools, enterprise buyers, and other high-potential niches). - Build practical business cases for new opportunities (revenue, margin, effort, timing) - Prioritize based on speed to revenue, strategic value, and scalability - **Sales leadership** — Upgrade the sales function with a more aggressive outbound motion. Set clear KPIs, scripts, and accountability. Personally lead high-value outreach and model the urgency expected from the team. - Assess the current team and recommend changes to structure, process, and incentives - Improve conversion of inbound leads, quotes, and dormant accounts - **Strategic partnerships** — Own and expand in-progress deals. Identify new companies, platforms, and communities for co-marketing, referral, white-label, or embedded commerce opportunities. Negotiate terms alongside the CEO and cross-functional leaders. - Build trusted relationships with senior external partners - Convert relationships into signed, revenue-generating outcomes - **Vertical/niche market development** — Identify segments where JAM can win with focused outreach and repeatable sales plays, then build testable campaigns for them. - Target segments like associations, schools, procurement groups, and nonprofits - Partner with ecommerce and creative teams on offers, landing pages, and collateral - **Cross-functional execution** — Partner with Ecommerce, Technology, Operations, Finance, and CX to make sure new opportunities are supported, feasible, and profitable. - Align on site experience, pricing, and margin before launching new programs - Surface customer pain points and repeat-purchase opportunities with CX - **Reporting** — Own a clear pipeline/revenue dashboard and report regularly to the CEO on activity, signed deals, and revenue impact. - Track leading indicators (outreach, meetings, pilots) alongside results - Continuously refine the approach based on what's working What Success Looks Like - **30 days:** Deep understanding of the business, sales team, and channel dynamics; a prioritized target list; direct outreach underway. - **60–90 days:** A disciplined outbound cadence with real KPIs; active conversations with high-potential partners; at least one or two pilots launched or in motion. - **6 months:** Measurable pipeline and early revenue from new partnerships, verticals, or channels; repeatable playbooks taking shape. - **12 months:** Meaningful incremental revenue and a scalable pipeline that continues growing beyond year one.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Location: Singapore Role Summary We are seeking an exceptionally accomplished Principal Partner Account Manager to join our Service Provider (SP) and MSSP team and lead our APJ Service Provider (SP) & MSSP GTM strategy. Based in Singapore and reporting to the Senior Director, Global Service Provider Sales, you will be the driving force behind Cloudflare's most strategic and high-value Service Provider partners. In an era where Cloudflare is moving toward highly automated operating models, you will leverage strategic data layers and automated pipelines to optimize partner engagement, eliminate manual overhead, and drive significant revenue growth. This role is ideal for a tech-forward leader who can articulate how Cloudflare seamlessly integrates into modern cloud operating models while steering cross-functional internal and external teams through an evolving technological landscape. Role Responsibilities - Create and implement strategic partner account plans for Service Providers that align with overall business objectives and automated growth targets. - Identify opportunities for joint ventures, co-marketing initiatives, and solutions integration that leverage the strengths of each partner. - Build joint go-to-market services and solution stack offerings, ensuring alignment with modern cloud architecture. - Drive high-level engagement between Cloudflare leadership and the SP's senior executives, industry leads, and delivery teams to establish long-term market competitiveness. - Partner with internal teams to support the creation of scalable implementation practices, including automated training frameworks, certifications, and reusable reference architectures. - Own and run business and quarterly planning reviews, utilizing internal data layers to track partner performance metrics, revenue attribution, and market impact. - Leverage automated reporting pipelines to accurately forecast SP business weekly and drive pipeline development across multiple SP partners. Role Requirements - 10+ years of experience working with Asia Service Provider partnerships, with a proven track record of driving GTM success. - Experience working in the Technology sector, with deep network and/or cybersecurity experience being an absolute must. - Strong background in business development with Service Providers, with the ability to independently build strategies while navigating matrixed corporate environments. - Executive presence, negotiation skills, and a demonstrated ability to manage large enterprise partnerships and complex stakeholder environments. - Familiarity with data-driven decision-making and comfort operating alongside automated pipelines, tools, and modern data layers. - Excellent communication and presentation skills, with the ability to influence and motivate cross-functional teams. - Ability to travel 30-40% of the time across the APAC region. - Relevant Bachelor's Degree. - Experience or familiarity with modern development workflows, automation tools, or AI-driven cloud operating ecosystems. - Established executive relationships within the tier-1 telecommunications industry across Asia. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.