• Grow and manage contractor relationships to ensure delivery of Roadside Assistance that meets or exceeds Quality Standards • Work closely with local contractors who assist AAA members with Emergency Roadside Assistance • Gathers information/documentation to assist management in determination of eligibility for Roadside Assistance (RA) participation • Handles or assists in the on-boarding of successful RA candidates after management approval • Responsible for protecting the AAA brand by managing use of the logo at approved facilities and ensuring compliance throughout the lifecycle of the relationship. • Provides RA facilities with guidance to improve efficiencies and reduce costs • Conducts training sessions on RA procedures and program standards for approved facilities and their employees • Works closely with the Member Relations Department to investigate and make decisions to resolve member complaints within established departmental standards

• Own and grow relationships with a portfolio of customers • Drive retention and expansion across your accounts • Learn the product and the data/investment landscape deeply to advise customers effectively • Collaborate cross-functionally with product and operations teams • Contribute to a team with a consistent record of exceeding quota

• In collaboration with the Account Executive, develops complex account plans and strategies to maximize customer relationships, mitigate risks, and achieve superior customer service • Conducts routine business reviews with clients, identifying areas for improvement, and making recommendations to optimize account outcomes • Collaborates with internal stakeholders, such as operations, marketing, and product teams, to align account strategies, deliver value-added solutions, and enhance customer experience • Implements proactive account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience • Identifies and assesses risks within client accounts, developing mitigation strategies and action plans to proactively address challenges and ensure long-term success • Establishes and implements programs and innovative initiatives for the organization to advance Account Management initiatives • Forecasts changes within the Account Management industry, conducts business impact assessments, and develops modification strategies with the aid of process improvement methodologies • Coaches’ clients on addressing regulatory issues and health care trends with potential impact on client benefit program strategy • Coaches more junior colleagues in techniques, processes, and responsibilities.

Position Summary Jam+ is looking for a hands-on commercial builder to create new revenue across our ecommerce businesses. This is not a strategy-only or passive partnership-management role — we need someone willing to personally open doors, make calls, work referrals, test new sales motions, and push opportunities from idea to meeting to pilot to revenue. You'll identify, develop, and close new DTC and ecommerce-adjacent growth opportunities while overseeing channel growth and performance — including strategic partnerships, white-label platform opportunities, procurement relationships, vertical sales programs, and new outbound sales motions. You'll work directly with the CEO and be expected to move quickly, think creatively, and operate with a high degree of ownership. **Success is measured by:** revenue growth, signed partnerships, qualified pipeline, sales team effectiveness, and channel performance. Core Mission Create new revenue by building partnerships, opening new customer segments, activating the sales team, overseeing channel growth, and finding creative ways to expand Jam+'s ecommerce businesses beyond traditional site traffic and paid media. Key Responsibilities - **New revenue creation** — Build and manage a pipeline of strategic partnerships, vertical sales opportunities, and new commercial programs. Move fast from idea to outreach to pilot to revenue. Develop creative ways to reach new customer segments (associations, procurement groups, schools, enterprise buyers, and other high-potential niches). - Build practical business cases for new opportunities (revenue, margin, effort, timing) - Prioritize based on speed to revenue, strategic value, and scalability - **Sales leadership** — Upgrade the sales function with a more aggressive outbound motion. Set clear KPIs, scripts, and accountability. Personally lead high-value outreach and model the urgency expected from the team. - Assess the current team and recommend changes to structure, process, and incentives - Improve conversion of inbound leads, quotes, and dormant accounts - **Strategic partnerships** — Own and expand in-progress deals. Identify new companies, platforms, and communities for co-marketing, referral, white-label, or embedded commerce opportunities. Negotiate terms alongside the CEO and cross-functional leaders. - Build trusted relationships with senior external partners - Convert relationships into signed, revenue-generating outcomes - **Vertical/niche market development** — Identify segments where JAM can win with focused outreach and repeatable sales plays, then build testable campaigns for them. - Target segments like associations, schools, procurement groups, and nonprofits - Partner with ecommerce and creative teams on offers, landing pages, and collateral - **Cross-functional execution** — Partner with Ecommerce, Technology, Operations, Finance, and CX to make sure new opportunities are supported, feasible, and profitable. - Align on site experience, pricing, and margin before launching new programs - Surface customer pain points and repeat-purchase opportunities with CX - **Reporting** — Own a clear pipeline/revenue dashboard and report regularly to the CEO on activity, signed deals, and revenue impact. - Track leading indicators (outreach, meetings, pilots) alongside results - Continuously refine the approach based on what's working What Success Looks Like - **30 days:** Deep understanding of the business, sales team, and channel dynamics; a prioritized target list; direct outreach underway. - **60–90 days:** A disciplined outbound cadence with real KPIs; active conversations with high-potential partners; at least one or two pilots launched or in motion. - **6 months:** Measurable pipeline and early revenue from new partnerships, verticals, or channels; repeatable playbooks taking shape. - **12 months:** Meaningful incremental revenue and a scalable pipeline that continues growing beyond year one.