• Develop a regional team of field service team leaders who manage field service engineers • Lead and inspire service team leaders, promoting a culture of excellence, collaboration, and accountability • Mentor and coach team members to strengthen leadership capabilities and financial acumen • Conduct regular performance reviews, set clear objectives, and provide actionable feedback • Drive financial growth and profitability through contract retention while managing costs effectively • Support Service P&L management, including revenue forecasting and ongoing cost control • Establish S.M.A.R.T. goals for the region and achieve these goals while exemplifying a positive work culture and strong leadership • Monitor key performance indicators to improve customer satisfaction and ensure SLA compliance • Work with the Sales and FAS team to help understand business needs and to resolve customer's needs along with innovative product and service solutions • Utilize various business applications to run reports and build dashboards to gain insight into the various aspects of managing a field service business

• Ensure all testing and commissioning activities are planned and carried out in compliance with safety requirements, quality standards, and applicable regulations. • Liaise with Engineering and PM team for timely issuance of data required for preparation of commissioning site works (specs, designs, BOQ, material lists, …) • Prepare the Commissioning Schedule for the HVDC Converter Station in alignment with the consortium partner for the platform manufacturing • Be part of a team to prepare Commissioning documentation like ITPs & Checklists and setup a Completion Management System • Contribute as part of the Commissioning Team to Factory Acceptance Tests to ensure that systems delivered to site with the right quality • Maintain effective communication related to Commissioning scope with customers, contractors, and internal stakeholders and be the main point of contact for Commissioning on site • Collaborate with the Project Team about Quality, Claim & Risk Management

• Lead and manage field service operations, ensuring safe, timely, and high-quality execution of site activities. • Plan and optimize field resources, including Field Service Engineers (FSEs), tools, equipment, and manpower. • Monitor mob/de-mob of resources according to project schedules, budgets, and resource utilization to ensure successful project delivery. • Provide technical and operational support to field teams and resolve site issues promptly. • Ensure compliance with company policies and environmental, health, safety, and quality (EHSQ) standards. • Collaborate with Project Management, Engineering, Supply Chain, Tendering, Sales teams, Immigration specialist to support project execution. • Build and maintain strong customer relationships by managing communications and resolving service-related issues. • Identify project risks and implement appropriate mitigation and contingency plans. • Ensure timely and accurate completion of site documentation, reports, and timesheets. • Coach and develop field personnel through performance management and continuous learning. • Drive continuous improvement initiatives to enhance operational efficiency and service delivery. • Identify additional service opportunities and support the management of variation orders (VOs) and claims.

• Responsible for testing and executing commissioning activities of mid- to large- scale high voltage substation Projects. • Lead Commissioning activities with an international team of Commissioning Engineers through different projects stages, starting from Commissioning Preparation through to on- site execution. • Ensure all testing and commissioning activities are planned and carried out in compliance with safety requirements, quality standards, and applicable regulations. • Build and develop the Commissioning Organization for projects within your scope, including preparation of Org- Charts & Mobilization Plans for Staff & Tools. • Liaise with design office and PM team for timely issuance of data required for preparation of commissioning site works (specs, designs, BOQ, material lists). • Prepare the Commissioning Schedule in alignment with the consortium partner for the platform manufacturing. • Prepare Commissioning documentation like ITPs & Checklists and setup a Completion Management System together with your Commissioning Team. • Contribute with your Commissioning Team to Factory Acceptance Tests to ensure that systems delivered to site with the right quality. • Maintain effective communication related to Commissioning scope with customers, contractors, and internal stakeholders and be the main point of contact. • Collaborate with the Project Team about Quality, Claim & Risk Management.