Revvity logo
Revvity

Expanding the boundaries of human potential through science

Senior Manager, Field Service

ManagerManagerFull TimeRemoteSeniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

Utah

Posted

10 hours ago

Salary

$112K - $149K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Manager, Field Service

Revvity

• Develop a regional team of field service team leaders who manage field service engineers • Lead and inspire service team leaders, promoting a culture of excellence, collaboration, and accountability • Mentor and coach team members to strengthen leadership capabilities and financial acumen • Conduct regular performance reviews, set clear objectives, and provide actionable feedback • Drive financial growth and profitability through contract retention while managing costs effectively • Support Service P&L management, including revenue forecasting and ongoing cost control • Establish S.M.A.R.T. goals for the region and achieve these goals while exemplifying a positive work culture and strong leadership • Monitor key performance indicators to improve customer satisfaction and ensure SLA compliance • Work with the Sales and FAS team to help understand business needs and to resolve customer's needs along with innovative product and service solutions • Utilize various business applications to run reports and build dashboards to gain insight into the various aspects of managing a field service business

Job Requirements

  • Bachelor's degree in, Engineering, Business Administration, Technical Field
  • Minimum 5 years of progressive leadership experience in field service, technical support, or related customer-facing operations
  • Minimum 3 years of direct people management experience, including managing managers or team leaders
  • Minimum 3 years project management skills with experience leading cross-functional initiatives
  • Proficiency in CRM systems (Salesforce preferred) and business analytics tools
  • Excellent communication and presentation skills with ability to interact effectively at all organizational levels
  • Minimum 3 years experience in medical device, life sciences, or regulated industry preferred
  • Willingness to travel up to 50%
  • Valid driver's license and ability to travel domestically

Benefits

  • Medical, Dental, and Vision Insurance Options
  • Life and Disability Insurance
  • Paid Time-Off
  • Parental Benefits
  • Compassionate Care Leave
  • 401k with Company Match
  • Employee Stock Purchase Plan

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