• Lead high-value analytics initiatives by identifying opportunities to improve business outcomes and aligning cross-functional teams on shared goals. • Standardize reporting across internal and external facing tools, pushing for a single source of truth and system of record for client data. • Prioritize and advocate for analytics work that moves the needle for customers and aligns with strategic company objectives. • Communicate clearly and regularly with stakeholders to ensure alignment and transparency in analyst-driven work. • Cultivate a culture of innovation, curiosity, and initiative within the analytics team. • Mentor and support the career growth of your direct reports through regular feedback and coaching. • Assess team performance with structured, twice-a-year progress reviews. • Identify skills gaps or resourcing needs and escalate proactively. • Champion analytics best practices and provide thought leadership across the organization. • Establish rigorous testing, validation, and data quality processes; ensure consistency across data in internal and external reporting. • Oversee the development of metrics, dashboards, reports, and visualizations that drive customer impact. • Iterate and embrace continuous improvement in analytics methodologies. • Define and maintain data governance policies to ensure compliance and data integrity.

• Develop and deliver comprehensive BI and analytics that measure member engagement and outcomes across Rightway’s Pharmacy Navigation and Specialty programs. • Analyze member engagement across multiple channels, including application usage, email, telephonic and other inbound and outbound communications. • Produce clinical team and client facing analytics for QBRs, executive reporting and ad hoc inquiries that clearly articulate program value, outcomes and opportunities for optimization. • Apply advanced analytical and statistical techniques to evaluate the effectiveness of member-facing clinical management programs (e.g diabetes, weight management, GLP-1 programs) and establish repeatable measures of efficacy. • Partner cross functionally with clinical, operations, product and client success teams to translate business questions into actionable analytics and scalable reporting solutions. • Support the definition and measurement of return on investment (ROI) for Pharmacy Navigation and Specialty programs for both clients and internal stakeholders. • Contribute to the evolution of Rightway’s analytics ecosystem by improving data preparation workflows, enabling self-service BI and supporting automated and standardized reporting. • Lead the development of analytical frameworks and methodologies to support strategic initiatives and new program launches. • Communicate complex analyses clearly through data memos, dashboards, presentations and verbal storytelling tailored to clinical and business audiences. • Use AI and advanced analytical tools to accelerate insight generation, root cause analysis and narrative development on top of governed BI models.

• Own data platform health and pipeline performance with defined SLAs (freshness, completeness, correctness) • Implement modern data observability (monitoring for volume anomalies, freshness gaps, schema changes, and pipeline failures) • Lead incident response and root-cause workflows, partnering with Engineering on cross-system fixes • Define scalable data architecture (warehouse/lakehouse/hybrid) and canonical, governed datasets • Own HIPAA-aware web & product analytics instrumentation, event taxonomy, and QA standards • Uplevel BI dashboard performance, segmentation, and metric governance (semantic layer, documented sources of truth, fast load times) • Provide technical leadership for customer data integrations, partnering daily with Customer Success, Data, and Engineering • Establish lightweight governance: metric definitions, access controls, documentation, and ownership • Mentor team members while shaping the future structure of the data & analytics function

• Analyze, evaluate, and improve the quality of multilingual text classifier outputs. • Partner with linguistics and engineering teams to develop and refine language-specific parsers. • Translate and validate taxonomy content such as Skills, Titles, and Occupations from English to Mandarin h (and/or Mandarin to English as needed). • Identify patterns in data errors and contribute to ongoing improvements in rules, logic, and workflows. • Document findings clearly and follow established processes to ensure consistency and quality.