• Responsible for the timely enrollment of the patients into the Patient Support Program • Responds to calls, emails and voicemails in a very efficient and friendly manner • Navigates the Canadian reimbursement landscape with ease and confidence to secure coverage for various disease states, products, and testing • Develop strong relationships with patients, caregivers, and their healthcare team by infusing confidence, trust, security, and relief • Sets and processes tasks on time, and as required, to ensure an optimal patient and Physician experience • Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy • Prioritizes conflicting needs; handles all matters expeditiously, proactively, and follows-through on tasks to successful completion • Electronically updates the Customer Relationship Management (CRM) and provides patients and clinics with timely proactive updates • Successfully completes critical aspects of deliverables with a hands-on collaborative approach • Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines • Requirement to maintain outlined service levels for various clients, projects and initiatives • Fosters and promotes a spirit of teamwork while working with various internal business units • Acts as a liaison and provides ongoing feedback to the Manager based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance • Completes all relevant reports (billing, time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards • Participates in building relationships crucial to the success of the organization, and manages a variety of special projects, some of which may have organizational impact • Always maintains professionalism, and strict confidentiality with all materials, and exercises discretion when interfacing with the business • Additional duties as required and as determined by your Manager.

• Direct contact with schools and international clients • Assisting in lead prospecting and qualification processes • Conducting meetings by phone and handling chats or video calls • Recording data and information gathered in meetings in the CRM and company software • Maintaining daily productivity tracking • Providing insights and suggestions • Achieving the sales targets established for the area • Managing calls, messages, and follow-ups • Using tools for active school outreach and acquisition • Using outreach and acquisition talking points during sales • Contributing to increasing the satisfaction of prospective partner schools.

Role Description As a Bilingual Facilities Services Coordinator, you will be part of BGIS' Operations Centre—the heartbeat of our service delivery organization. Supporting clients across multiple industries, you'll act as the vital link between our customers and the teams responsible for keeping facilities operating efficiently. This role offers an exciting opportunity to develop your career within a global organization while gaining exposure to facility management, service operations, and client support. What You'll Do - Manage incoming service requests received through phone, email, and online systems, ensuring each request is handled accurately, professionally, and with a sense of urgency. - Serve as the first point of contact for facility-related service requests. - Respond to client inquiries in both English and Spanish. - Create, update, and dispatch work orders to internal and external service providers. - Assess service requests and determine appropriate priority levels. - Coordinate with technicians, vendors, landlords, and stakeholders to support timely resolution. - Apply client-specific service procedures and escalation protocols. - Maintain accurate records within work order management systems. - Support operational improvement initiatives and team projects. - Maintain confidentiality and professionalism in all client interactions. Qualifications - High school diploma plus a specialized business, technical, or related course. - Up to one year of experience in customer service, call centre support, dispatch, service coordination, administration, or a related field. - Fluency in both English and Spanish, with strong verbal and written communication skills. - Strong communication and interpersonal skills. - Excellent customer service orientation. - Strong organizational and multitasking abilities. - Ability to work effectively in a fast-paced environment. - Critical thinking and problem-solving skills. - High attention to detail and accuracy. - Strong computer and keyboarding skills. - A willingness to learn new systems, processes, and technologies. Requirements - Experience in facilities management, property management, building operations, or maintenance services (Nice to Have). Work Schedule - Flexibility to work rotating shifts between 6:00 a.m. and 11:00 p.m. EST. - Availability for weekends and statutory holidays on a rotational basis. - Occasional overtime, depending on operational needs. Ready to Make an Impact? If you're a bilingual customer service professional who enjoys solving problems, supporting clients, and making a difference every day, we want to hear from you. Apply today and help BGIS deliver exceptional service experiences that keep buildings—and businesses—running smoothly.

Title: Bilingual Digital Coordinator Location: Los Angeles, CA United States Hybrid ID: 657 Department: Earned Media Job Description: SENSIS Who we are: An integrated cross-cultural marketing agency. We reflect and embrace the cultural diversity of America to develop meaningful marketing programs that drive measurable conversions. We opened our doors in 1998 (as Focus Multimedia). We got our start building websites and have expanded into a full-service advertising agency, helping our clients take advantage of the fundamental changes taking place in the marketing world - the emergence of digital technologies, expanded multiculturalism, and the transformative impact of social media. What we are looking for: We are hiring a Bilingual Digitall Coordinator that is interested in all things social! The right candidate works under the supervision of influencer and social media managers to create social media calendars, strategies, develops content and captions, research, keeps social media accounts updated, and analyzes analytics of posts and supports influencer tactics. The goal is to increase brand awareness through the usage of social media platforms and influencer campaigns and active actions. Looking for someone who has their finger on the pulse, knows what is trending and happening in pop culture, isn't afraid to share ideas and can be pro and reactive. Responsibilities: - Work alongside the team to create a plan for influencer and social media strategies for more than one client - Speaks fluent Spanish and can translate and transcreate English into Spanish - Coming up with unique influencer ideas and strategies to create buzz - Assist in the growth of the brand by raising awareness through various social media platforms - Comfortable jumping on trends and developing content - Build a community across platforms (community management) - Develop relevant trending content specific to a Liqueur client - Monitor postings to ensure brand message is constant from the terminology used to images posted - Copywriting-comfortable writing captions across social platforms and understanding the writing style varies based on platform - Aid in the daily aspects of promoting the businesses campaigns - Interact with followers and potential customers by communicating and answering questions through the company's social pages - Assist in implementing plans to increase followers on popular social media websites such as Twitter, Pinterest, Facebook, YouTube and LinkedIn - Oversee the creation and implementation of a monthly editorial which included monthly sales/messaging objectives and initiatives - Help create content as dictated by the monthly editorial calendar to promote messaging, sales, blogs and products - Knowledge of analytical tools and capable of assisting with recaps Job Requirements: Deep passion for social media focused on TikTok, Instagram, Facebook; experience working with social media profiles and influencers a big plus or worked with CPG clients. - Bachelor's degree in Communications, Public Relations, Marketing or related field. - 40 hours a week (sometimes we have to support on-site or weekends at events) - Fluent in Spanish, native speaker/writer - Go into the office twice week and on-site locations when needed - Ability to take direction as well as work independently - Ability to meet deadlines and produce work in a fast-paced environment - Flexible and a positive can-do attitude - 1 year of social media management experience a plus - Familiar with multi-social posting through programs such as Sprout Social and Airtable - Comfortable working with Power Point, Excel, Microsoft Office and Adobe Suites - General knowledge of Search Engine Optimization and internet ranking for web content - Entry level experience determining how to cater unique marketing campaigns to a unique audience - Ability to work alongside a diverse group of employees and simultaneously work toward many company initiatives at once - Entry level understanding of marketing strategy and how to use the concepts throughout various forms of outreach Team player with a positive mentality to do what it takes to complete a goal, no matter how big or small the tasks are About You: - Not afraid to jump in with two feet and try new things - Familiarity with Gen Z audience and stay up to trends and in the know (pop culture) - Know who is relevant in the music space, influencer space, and have your finger on the pulse - Open to listening to all types of people's points of view and ways of thinking - Comfortable dealing with and helping with the emotions of others - Have previous social, influencer and/or graphic design experience in the workforce - Thinks outside the box - is extremely creative - Have an interest in the way these campaigns and social media can positively impact lives - Is interested in multicultural space - Understands the nuances of internet culture - "Not me getting paid to write like I do online" - Ambidextrous reader of New Yorker articles and pop culture gossip. - Understands difference between What We Offer: Medical, Dental, Vision, 401K, Generous PTO - Potential growth opportunities Where: Los Angeles, CA - hybrid work from home, office, and client site Compensation: The salary range for this role is $42,000-$48,000 The offered salary or hourly rate is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.