• Provide psychiatric and substance use disorder treatment to patients remotely through telemedicine • Conduct Psychiatric Diagnostic Evaluations for General Mental Health and Substance Use Disorder • Manage psychopharmacological treatment for all psychiatric diagnosed conditions • Provide supportive psychotherapy and motivational interviewing • Coordinate care between psychiatric and substance use treatment and other medical services • Complete forms and documentation for patient care needs • Work with a multidisciplinary team including PCP's, Pediatricians, OB/GYN, counseling, peer supports

• Responsible for the timely enrollment of the patients into the Patient Support Program • Responds to calls, emails and voicemails in a very efficient and friendly manner • Navigates the Canadian reimbursement landscape with ease and confidence to secure coverage for various disease states, products, and testing • Develop strong relationships with patients, caregivers, and their healthcare team by infusing confidence, trust, security, and relief • Sets and processes tasks on time, and as required, to ensure an optimal patient and Physician experience • Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy • Prioritizes conflicting needs; handles all matters expeditiously, proactively, and follows-through on tasks to successful completion • Electronically updates the Customer Relationship Management (CRM) and provides patients and clinics with timely proactive updates • Successfully completes critical aspects of deliverables with a hands-on collaborative approach • Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines • Requirement to maintain outlined service levels for various clients, projects and initiatives • Fosters and promotes a spirit of teamwork while working with various internal business units • Acts as a liaison and provides ongoing feedback to the Manager based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance • Completes all relevant reports (billing, time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards • Participates in building relationships crucial to the success of the organization, and manages a variety of special projects, some of which may have organizational impact • Always maintains professionalism, and strict confidentiality with all materials, and exercises discretion when interfacing with the business • Additional duties as required and as determined by your Manager.

• Direct contact with schools and international clients • Assisting in lead prospecting and qualification processes • Conducting meetings by phone and handling chats or video calls • Recording data and information gathered in meetings in the CRM and company software • Maintaining daily productivity tracking • Providing insights and suggestions • Achieving the sales targets established for the area • Managing calls, messages, and follow-ups • Using tools for active school outreach and acquisition • Using outreach and acquisition talking points during sales • Contributing to increasing the satisfaction of prospective partner schools.

Role Description As a Bilingual Facilities Services Coordinator, you will be part of BGIS' Operations Centre—the heartbeat of our service delivery organization. Supporting clients across multiple industries, you'll act as the vital link between our customers and the teams responsible for keeping facilities operating efficiently. This role offers an exciting opportunity to develop your career within a global organization while gaining exposure to facility management, service operations, and client support. What You'll Do - Manage incoming service requests received through phone, email, and online systems, ensuring each request is handled accurately, professionally, and with a sense of urgency. - Serve as the first point of contact for facility-related service requests. - Respond to client inquiries in both English and Spanish. - Create, update, and dispatch work orders to internal and external service providers. - Assess service requests and determine appropriate priority levels. - Coordinate with technicians, vendors, landlords, and stakeholders to support timely resolution. - Apply client-specific service procedures and escalation protocols. - Maintain accurate records within work order management systems. - Support operational improvement initiatives and team projects. - Maintain confidentiality and professionalism in all client interactions. Qualifications - High school diploma plus a specialized business, technical, or related course. - Up to one year of experience in customer service, call centre support, dispatch, service coordination, administration, or a related field. - Fluency in both English and Spanish, with strong verbal and written communication skills. - Strong communication and interpersonal skills. - Excellent customer service orientation. - Strong organizational and multitasking abilities. - Ability to work effectively in a fast-paced environment. - Critical thinking and problem-solving skills. - High attention to detail and accuracy. - Strong computer and keyboarding skills. - A willingness to learn new systems, processes, and technologies. Requirements - Experience in facilities management, property management, building operations, or maintenance services (Nice to Have). Work Schedule - Flexibility to work rotating shifts between 6:00 a.m. and 11:00 p.m. EST. - Availability for weekends and statutory holidays on a rotational basis. - Occasional overtime, depending on operational needs. Ready to Make an Impact? If you're a bilingual customer service professional who enjoys solving problems, supporting clients, and making a difference every day, we want to hear from you. Apply today and help BGIS deliver exceptional service experiences that keep buildings—and businesses—running smoothly.