Customer.io

• Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset • Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement • Administer identity and access management: provisioning, SSO, group and role-based access across core systems • Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration) • Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence • Work across our core tools - Okta (or similar), Jira, Notion, Linear - to triage, track, and resolve requests • Create and update operational documentation for owned workflows • Partner with People, Security, and Engineering on cross-functional projects

• Build and evolve Customer.io's SDKs across platforms • Lead SDK initiatives end to end • Improve SDK delivery infrastructure • Partner closely with product and design • Use AI agents to make multi-file changes • Bring strong customer empathy to the role

• Own the monthly revenue close across subscription, consumption-based, and hybrid arrangements — from journal entries through deferred revenue reconciliation. • Maintain deferred revenue waterfalls, schedules, and SSP allocation documentation as our product and billing models evolve. • Flag revenue recognition implications on new contracts and deals, escalating complex or non-standard structures to the Senior Controller. • Partner with Rev Ops, Deal Desk, and Legal on deal reviews, contract terms, and non-standard payment structures. • Prepare clean, audit-ready workpapers for revenue transactions and support the annual audit. • Bring an AI-forward mindset to the close — spot opportunities to automate rev rec entries, reconciliations, and reporting.

• Research and identify target accounts using various tools and resources, building a robust prospect list • Initiate outreach through cold calls, emails, and social media to generate interest and qualify needs • Qualify leads based on business fit, timing, and readiness to speak with an Account Executive • Schedule high-quality meetings between interested decision-makers and our sales team • Maintain accurate records of prospect interactions and pipeline status in our CRM • Collaborate with marketing to refine outreach strategies and improve lead generation processes • Nurture relationships with prospects who are interested but not yet ready to engage fully • Regularly update your manager and team on outreach activity and progress toward goals

• Build and own GTM integrations: Design, implement, and troubleshoot integrations across our marketing and revenue stack using APIs, webhooks, native integrations, automation platforms, and lightweight scripts. • Create reliable automation workflows: Build multi-step workflows in tools like Customer.io, Salesforce Flow, n8n, Zapier, and other GTM systems. Incorporate branching logic, payload transformations, retries, error handling, alerts, and documentation so automations can scale beyond one-off hacks. • Debug data and workflow failures: Investigate broken syncs, missing fields, malformed payloads, API errors, rate limits, attribution gaps, and automation edge cases. You should be comfortable reading logs, testing endpoints, and tracing data across systems. • Support GTM systems architecture: Help define how tools should connect, where data should live, how fields should map, and how teams should use systems consistently across marketing, sales, success, and RevOps. • Improve data quality and accessibility: Build processes that improve data hygiene, enrichment, segmentation, attribution, reporting, and operational visibility across the GTM organization. • Write lightweight operational scripts: Use Python, JavaScript, SQL, or similar tools to automate recurring tasks, process CSVs, call APIs, restructure data, and solve problems that are too custom for standard no-code tools. • Collaborate with GTM teams: Partner with Growth, Marketing, Sales, Customer Success, Product, and RevOps to understand business needs and translate them into reliable technical solutions.

• Design and evolve distributed systems in Go to handle billions of daily events and messages and store and index petabytes of data • Lead architectural decisions around performance, reliability, and real-time event processing • Improve service-to-service communication through better APIs, messaging systems, and event-driven patterns • Work across teams to uncover bottlenecks and system issues, and lead initiatives to resolve them for a smoother customer experience • Tackle high-throughput challenges across data pipelines, queues, and scheduling infrastructure • Able to debug production systems at scale using effective instrumentation, and resolve issues quickly and confidently • Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship • Leverage AI tools to prototype, move faster, and make better decisions.

• Alpha-to-production ownership — take newly built agents from working v1 to production-ready: write evals, harden prompts and tool definitions, and refactor prototype scaffolding into clean, production-quality code. • Observability & stability — instrument tracing, logging, and monitoring across the agent fleet so we catch regressions before our 120+ GTM users do. • Deployment & infrastructure — stand up and maintain the pipelines that get agents into users' hands without surprises, owning environment parity and release hygiene on our GCP stack. • Database administration — own how agents read from and write to our databases, safely and at scale. • Fleet maintenance — monitor agent behavior in production, triage issues, and ship the steady stream of improvements that make an agent indispensable rather than just useful. • Partner closely with the GTM AI team — free up our agent builders to stay in their zero-to-one wheelhouse while you own scale and reliability. • Bring an outside point of view — tell us what we built wrong, and back it up with a plan to fix it.

Role Description Hi, I’m Terre Holmes, Accounts Payable Manager, and I’m looking for a Contractor Accounts Payable Coordinator to support the day-to-day operations of our Accounting team. This is a mid-level role - we're looking for someone who already gets the fundamentals of accounting and understands the why behind how we process payables, not just the mechanics of getting an invoice from A to B. You should be able to connect what you're doing day-to-day to where the team is headed, so we're building together instead of you needing a lot of hand-holding along the way. This is a great role for someone who is detail-oriented, organized, and comfortable working in a fast-paced, collaborative environment. You'll work closely with our AP Manager and broader Accounting team to ensure timely, accurate payables and solid financial hygiene. One thing we want to be upfront about: this role carries real ownership and can be demanding at times. If you're looking for a steady, identical-every-day kind of job, this probably isn't it. If you want a role where the work matters and you're trusted to run with it, that's exactly what we're building. - Process incoming invoices with speed and accuracy, ensuring correct vendor setup, GL coding, and department allocation - Review invoices for completeness and follow up on missing or incorrect information - Monitor the AP inbox and route questions or requests to the appropriate internal stakeholders - Onboard new vendors in our accounting system and maintain up-to-date vendor records - Respond to vendor inquiries with clear, professional communication - Match invoices to agreements or supporting documentation when applicable - Reconcile vendor statements against AP records and flag discrepancies - Reconcile corporate credit card transactions and investigate declined charges - Support weekly payment runs by preparing payment batches and updating trackers - Maintain organized digital records to support audits, reporting, and month-end close - Assist with light month-end activities, including invoice compilation for accruals - Contribute to ongoing AP process improvements and data clean-up initiatives Qualifications - Mid-level AP experience - we're specifically not looking for someone entry-level - Solid grasp of accounting fundamentals, including accruals and prepaid amortizations (a degree isn't required if you've built this knowledge through hands-on AP experience) - Startup experience is a big plus - Strong attention to detail and a high bar for data accuracy - Clear, professional written communication skills - Comfort managing routine, deadline-driven work in a remote environment, with the composure to stay steady even when things get a little stressful - Willingness to ask questions, flag issues, and escalate appropriately - Experience with Ramp is a plus, especially Ramp Bill Pay. Requirements - Enjoy structured, process-driven work and take pride in getting the details right - Stay organized and calm when handling a steady flow of tasks - Communicate proactively and follow through consistently - Prefer clean books and tidy records over "we'll fix it later" Logistics - Hours: Full time - 40 hours/week - Location: Remote, located in the US or Canada - Contract: 6-months, with possible extension/conversion - Compensation: $40USD/hour - Collaboration: Works closely with Accounts Payable Manager Our Process - No gotchas, no trick questions — just a clear, human process designed to help both of us decide if this is a good fit. - 30-minute Zoom call with a Recruiter - 30-minute Zoom call with the AP Manager - 30-minute Zoom call with Leadership - Take-home scenario exercise, followed by a final review call with the AP Manager - All final candidates will be asked to complete a background check and employment verification as part of our pre-engagement process. Join us! Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

• Lead a pod of 5-7 CSMs through structured 1:1s, performance feedback, and development conversations — with a clear standard for what good looks like at every level • Own retention and growth outcomes across your pod's book of business; engage directly on escalations, at-risk renewals, and high-value accounts where your involvement matters • Translate org-level priorities into team-level goals, workloads, and clear expectations your directs can execute against • Manage the full performance spectrum — accelerate high performers, address underperformance early and directly, and document with the rigor that People Team processes require • Surface patterns and insights from your pod's book to senior leadership — with proposed solutions, not just observations • Drive AI adoption on your team, identifying efficiency opportunities and modeling what AI-native CS work looks like in practice

• Own the design of a product area end to end — strategy, flows, edge cases, and shipped quality. • Design flows, not just screens — identify where users will get stuck before they do, and treat self-service (onboarding, activation, recovery) as a primary discipline. • Close the gap between design and shipped product — pair with engineering during implementation, catch regressions, and contribute directly in code: Pluma components, production UI fixes, interaction prototypes. • Contribute actively to Pluma, our design system — use it well, propose extensions thoughtfully, fix inconsistencies, and step into stewardship of components adjacent to your work. • Develop a point of view on AI in your product area — prototype the interaction, not just the screen, and treat uncertainty, latency, and reversibility as real design factors. • Partner with PM and Engineering on roadmap and tradeoffs — bring UX into the conversation early, push back when it shortchanges the user, and own the quality of your area over time. • Mentor designers earlier in their career through pairing, critique, and the example set by your own work.