• Own national relationships with key strategic commercial partners. • Build strong, multi-level relationships, from senior sales leadership down to field sales reps, ensuring broad and deep engagement across partner organizations • Develop and execute joint go to market strategies that drive mutual growth and keep 9amHealth from getting “lost in the shuffle” among other vendors • Act as the primary point of contact for partner contract renewals, ensuring timely execution and favorable terms • Collaborate with partner sales teams to identify and close direct employer opportunities, regardless of the contracting channel • Track and report on partner performance, pipeline, and growth opportunities • Represent 9amHealth at partner events, trainings, and national meetings to keep our solution top of mind

• Own post-go-live success for a portfolio of enterprise and midmarket Omni partners from first booking through sustained GBV growth • Monitor partner health across booking volume, rate quality, conversion, and engagement; flagging risks and acting before they compound • Drive GBV growth within your portfolio through proactive check-ins, performance reviews, and optimization recommendations • Lead QBRs for strategic accounts and health check-ins for mid-market accounts, translating data into forward-looking strategy, not just reporting • Serve as the first line of escalation for post-live partner issues, coordinating with Solutions Engineering and Product to drive resolution • Ensure no partner goes 60+ days post-go-live without a meaningful check-in — catching adoption gaps before they become churn risks • Get looped in at contract signature (before the SE starts the technical build) so you understand the partner’s goals, team, and definition of success from day one • Coordinate alongside the SE during the implementation window: own the commercial and relationship track while SE owns the technical track • Define activation milestones with each partner and hold both sides accountable to them • Drive partners to first booking within the implementation window; own the handoff from SE to ongoing success management • Build the partner’s internal champions — product, commercial, and operational contacts — so Engine has multi-threaded relationships before go-live • Manage a tiered portfolio of strategic juggernauts to flashy startups, prioritizing your book according to revenue and brand potential • Identify expansion opportunities within existing partner footprints — new use cases, user segments, or product lines • Surface groups and channel pipeline opportunities and upsell in partnership with the Business Development team • Contribute to the $30M Omni GBV goal through active portfolio management and a relentless focus on partner activation and retention • Feed partner insights back into product and SE — you are the voice of the live partner base.

• Manage day-to-day operational health across a portfolio of strategic accounts with multi-million dollar ARR — you're the person the customer calls when something needs to get done • In addition to the day to day operational health, you will own the commercial relationship between executive touchpoints — you are the account's day-to-day voice of Backblaze • Drive expansion pipeline through relationship depth, not just product knowledge — you find the next opportunity because people tell you things • Negotiate renewal terms and expansion pricing in partnership with executives, bringing account context and relationship capital to the table • Hit defined ramp targets in your first 90/180/270 days, establishing yourself as a trusted presence in each account and building expansion pipeline quickly • Keep accounts running smoothly — coordinating across Support, Engineering, and Product to resolve issues, track open items, and ensure commitments are met • Farm accounts actively and systematically — always listening for new workloads, infrastructure challenges, or organizational changes that signal expansion opportunity • Build and maintain working relationships across multiple stakeholder layers — Infrastructure, DevOps, Storage Engineering, FinOps, and Procurement — while Backblaze executives own the C-suite relationship • Partner with Solutions Engineers on technical discovery, architecture reviews, and POC engagements when expansion opportunities surface • Translate deep technical product capabilities — B2 Cloud Storage, S3-compatible APIs, multi-cloud egress optimization, data durability architectures — into solutions that map to real customer problems • Prepare executives for high-stakes customer meetings with account context, relationship intelligence, and clear briefings • Maintain accurate pipeline, account health, and forecast data in CRM — your accounts should never be a black box to the team

Role Description On this journey the SAM will play a strategic and vital role in unlocking INFICON potential and in achieving the company’s long term strategic goals. The SAM will be responsible for managing the relationship with one of INFICON's strategic and most important customers. As a SAM for this specific role your overall responsibility is to orchestrate all interactions and development with our major customer, with a long-term business (P&L) view and enabling delivery of consistent, predictable and repeatable business results towards 2030 – and beyond. Main activities and responsibilities - Leadership: Strategic Account Management - Understand the customers business, their market and organizational needs. - With the support of the Industry Consultant, derive customer’s main problems, pain points and strategy into a differentiated value proposition and targeted fair share in upcoming CAPEX and OPEX investments. - Define long-term bold account aspiration and strategy, set short term goals to drive impact. - Create and maintain and execute the strategic account plan, updated when relevant with input from the SA Team. - Conduct regular account coordination activities with the INFICON strategic account team, namely the local Key Account Managers in countries where the customer has operating sites, and other important INFICON stakeholders. - Review the global strategic account plan with the executive sponsor and senior management to continuously align with overall INFICON strategy. - Growth: Scouting for/capturing opportunities - Accelerate existing projects to support customer’s immediate goals. - Early identification of global growth opportunities from all potential revenue streams at the account including expanding our share of wallet, creating new applications, services, consumables and new business areas. - Support the local sales and application teams following the customer’s buying cycle. - Coach and provide input to opportunity plans owned by local Sales Managers. - Drive towards aligning customer and INFICON R&D roadmaps and establishing integrated partnerships across functions from the beginning to end of the product cycle. - Facilitate early entry into new application areas and fab locations within this account. - Communication & Information - Drive our agenda and strategy on a continuous and proactive level. Create and set the narrative that moves forward the account strategy. - Ensure the relevant customer buying center members know the business impact of INFICON’s latest solutions (e.g., innovation roadmap sharing, modular design, new supplier partners…) and facilitate similar sharing from customer to INFICON. - Maximize customer sponsorship of INFICON at executive level. - Ensure all relevant opportunities, activities, and relevant information are visible in the chosen communication channel (Teams/CRM…). - Encourage cross-region and cross-functional interaction between INFICON and the customer organization. Ensure omni-channel consistency and quick responses. - Relationship management: Strengthening the relationship - Map, build, and strengthen relationships to strategic stakeholders in the customers’ organization. - Establishing the SAM Diamond: multi-level relationships between INFICON and the customer. - Conducting Scheduled Business reviews with the customer and INFICON account. - Organize the right meeting with the right people to discuss the topics that matters most (e.g., executive meetings, engineering workshops, technical roadmap presentations). - Deal making: Negotiate Profitable and Fair Deals - Drive holistic value creating and value capture for the account, long-term and short-term. - Close deals by using creativity and by mastering the art and science of negotiation. - Master all elements of business contracts, including solid understanding of legal aspects. - Proactively initiate and facilitate global framework agreement, H&S and CSR activities (if applicable) to ensure INFICON solutions are fully approved as Tier 1 supplier by the customer. - Ensure consistency between T&Cs offered in individual markets. Qualifications - Minimum Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or related field. Master’s degree is a plus. - +10-15 years of experience in Semiconductor front-end wafer manufacturing, sales, account management, or business development within the industry. - Experience negotiator incl. contracts. - Proven track record of managing and growing strategic accounts. - Experience working with cross-functional teams (e.g., Sales, Product Development, Supply Chain). Requirements - Strong understanding of the industry, including current trends, technologies, and key players. - Technical proficiency with CRM software, MS Office Suite, and other sales enablement tools. - Familiarity with the product development lifecycle and the ability to grasp complex technical products and solutions. - Willingness to travel as required to meet business needs (<40% overall). - Demonstrated ability to work independently, prioritize effectively, and manage multiple tasks simultaneously. - High level of integrity, professionalism, and drive, with a strong commitment to excellence and accountability to take active part in supporting the INFICON journey beyond your own Strategic Account. Benefits - Annual Compensation Range: $145,000-$190,000. - Your total compensation is structured for performance and growth, with clear earning potential that includes a base salary of $145,000-$190,000, in addition to a sales incentive + profit sharing model where both the Sales Incentive Plan and Profit Sharing are each calculated as 10% of your total compensation. - Additional benefits include an 8% 401k match, potential car and remote allowances, and a comprehensive benefits package. - INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. - Ongoing green initiatives, flexible work hours, and a variety of health and wellness programs. - Competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more!