Robotic Assistance Devices logo
Robotic Assistance Devices

RAD delivers artificial intelligence-based solutions,focused on workflow automation, via security & concierge services.

Hardware Deployment Manager

ManagerManagerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

21 hours ago

Salary

$60K - $65K / year

Seniority

Senior

English

Job Description

Hardware Deployment Manager

Robotic Assistance Devices

• Ensure all hardware is installed according to RAD standards, verifying correct placement, coverage, orientation, secure mounting, physical safety, power, cabling, network connectivity, and environmental suitability. • Validate device labeling, IDs, and configuration details, and perform final quality checks before considering an installation complete. • Confirm devices are powered on, network-connected, and correctly identified in RAD systems before handoff. • Provide complete handoff documentation to the software team, including device IDs, locations, site photos, network details, and any known constraints or open items. • Explicitly notify the software team when hardware is ready for configuration — a deployment isn't "complete" until the software team confirms readiness. • Treat every hardware issue as urgent once identified: create a ticket immediately, assign clear ownership, and track it actively to resolution. • Coordinate quickly with technicians, vendors, and internal teams to resolve issues. • Validate performance after resolution — not just "fixed on paper." • Build and maintain a trusted network of local technicians in each deployment region. • Ensure technicians are trained on RAD standards, can execute installs correctly the first time, and respond quickly and professionally when issues arise. • Actively manage technician performance — retraining when possible, replacing when necessary — and prioritize reliability and consistency over lowest cost. • Track all active and upcoming deployments, along with issue tracking, in a centralized system. • Clearly define scope, timelines, dependencies, and owners for each project. • Coordinate schedules across multiple clients, sites, and technicians, and proactively identify conflicts, risks, and capacity constraints. • Set clear client expectations around installation and service timelines, site readiness requirements, and what will happen during install or service visits. • Communicate proactively about delays, changes, or issues discovered on-site, along with next steps and resolution plans. • Confirm completion and readiness with the client before closing out a deployment.

Job Requirements

  • Strong mechanical aptitude and hands-on experience with physical hardware deployment
  • Experience coordinating field technicians or vendors, ideally across multiple regions
  • Comfort with project management across multiple overlapping deployments
  • A proactive communicator who follows up without being asked and keeps clients informed
  • Strong organizational skills and the ability to stay on top of details under load
  • Electrical engineering knowledge is a plus, but not required

Benefits

  • Eligible to participate in RAD's comprehensive Group Benefits Plan starting the first day of the month following your hire date, including:
  • Medical: Base PPO option 100% employer-paid for the employee, 50% employer-paid for dependents ("buy-up" options also available)
  • Life Insurance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Employee Assistance Program
  • Eligible for stock and/or option awards based on tenure and performance

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