• Monitor device health continuously; when a device goes offline, create a ticket, notify the client with clear next steps, and partner with the hardware team through resolution. • Perform root cause analysis on software and hardware issues, and implement corrective and preventive solutions. • Troubleshoot low-voltage systems, network connections, and configurations to ensure they meet performance standards within RAD's software platform. • Provide on-site and remote support for hardware deployment and system troubleshooting. • Oversee integration and testing of RAD's software with proprietary robotics hardware, and manage software updates with minimal disruption to end-users. • Ensure every client participates in training sessions and device setup calls; record sessions when possible, and distribute guides and reference materials. • Deliver hands-on demonstrations and training tailored to each client's needs. • Regularly spot-check devices, detections, alarm queues, and login activity to confirm healthy detection rates, minimal false positives, and timely alarm acknowledgment. • Conduct quarterly check-ins and recommend refresher training or workflow updates as needed. • Respond to client communication as quickly as possible; even without an immediate resolution, acknowledge requests and clearly communicate next steps. • Deliver clear, concise communication to both technical and non-technical stakeholders. • Provide regular progress updates to internal and external stakeholders, maintaining transparency. • Ensure detections align with client goals and real-world use cases. • Share analytics and reporting consistently, highlighting incidents prevented and security improvements. • Gather client feedback, escalate software requests to the development team, and recommend analytics or workflow enhancements accordingly.

Role Description The Regional Architect Manager leads a team of approximately 10 Solutions Architects in the Southeast United States, serving as both a hands-on technical leader and a people-first manager within Insight's North America Infrastructure Solutions organization. This role is part of Insight's presales Solutions Engineering and Architecture function, which designs outcome-based solutions that address complex client challenges across five core infrastructure domains: - Cloud, Compute & Storage - Security - Managed Services - AI & Automation - Networking, IoT & Edge Reporting to the Regional Architect Director, this manager serves as the critical link between Insight's regional sales teams and its technical delivery capabilities. The Regional Architect Manager ensures that every client engagement in the Southeast is grounded in architecturally sound, business-aligned solutions while building a high-performing team culture rooted in technical excellence, continuous learning, and Insight's core values of Hunger, Heart, and Harmony. This is a true player/coach role. The Regional Architect Manager combines a diverse technical and industry background with a deep understanding of how technology impacts business environments — remaining hands-on in client-facing solution design while also providing coaching, mentoring, and technical leadership to Architects, Consultants, and Engineers across a broad spectrum of technology and business. This leader partners closely with regional Services Sales Directors, Market Development Executive (MDE) teams, and Insight's broader go-to-market leadership to drive services-led pipeline, accelerate deal velocity, and elevate Insight's position as a trusted solutions partner across the Southeast. Location: Fully remote with travel across the Southeast United States to support client engagements, team development, and regional sales collaboration. Additional travel may be required for national team meetings, partner summits, and industry events. Qualifications - Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field required; Master's degree or MBA preferred. - 10+ years of progressive experience in technology solutions, IT architecture, or presales engineering, with significant exposure to enterprise-scale environments. - 5+ years of leadership experience, including building and managing technical presales or solutions architecture teams. - Proven track record of supporting complex, multi-million-dollar services and solutions engagements in a consultative selling environment. - Deep technical expertise across two or more of the following domains: - Cloud, Compute & Storage (e.g., Azure, AWS, GCP, hybrid cloud, HCI, enterprise storage) - Security (e.g., zero trust, SIEM/SOAR, identity & access management, endpoint protection) - Managed Services (e.g., NOC/SOC operations, ITSM, managed detection & response) - AI & Automation (e.g., AIOps, infrastructure automation, intelligent operations, ML/AI platforms) - Networking, IoT & Edge (e.g., SD-WAN, network modernization, edge computing, IoT platforms) Requirements - Exceptional ability to translate complex technical architectures into business value narratives for senior IT stakeholders and decision-makers. - Strong understanding of outcome-based and services-led selling motions, with the ability to coach technical teams on commercial awareness. - Experience developing or leveraging repeatable solution frameworks, reference architectures, and presales playbooks. - Strong communication skills, including room presence and peer leadership — comfortable presenting to client technical teams and large audiences. - Wide technology background with emphasis on data center technologies (e.g., network, compute, storage, virtualization). - Proven ability to build strong cross-functional relationships with sales, delivery, partner, and marketing organizations. - Strategic thinker with the ability to balance long-term team development with near-term execution and pipeline demands. - Experience managing resource allocation and capacity planning for a regional presales team. - Relevant industry certifications are a plus (e.g., AWS Solutions Architect, Azure Solutions Architect Expert, CISSP, CCIE, TOGAF, ITIL). - A reputation for personal and professional integrity. Benefits - Freedom to work from another location — even an international destination — for up to 30 consecutive calendar days per year. - Continuous opportunities to upskill, earn promotions, and elevate your career. - A culture grounded in our core values of Hunger, Heart, and Harmony. Company Description Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results.

• Sell Dennemeyer services within a given territory and covering both clients and new prospects. • Drive new business growth and strategic account expansion across our intellectual property (IP) services and solutions portfolio. • Identify, develop, and close new business opportunities across IP services, including annuities, renewals, filings, legal support, and IP management solutions. • Build and execute strategic territory and account plans aligned with growth objectives. • Drive net-new logo acquisition while expanding existing accounts through cross-selling and upselling. • Conduct discovery sessions and present tailored solutions combining services and technology. • Clearly articulate value propositions, including cost efficiency, risk mitigation, compliance, and operational improvements. • Build trusted advisor relationships with Heads of IP, General Counsel, legal ops teams, and law firm partners.

• Serve as the primary technical advisor for West Coast enterprise customers, from first conversation through architecture alignment to deployment • Design secure, scalable agentic AI/GenAI solutions that translate business objectives into cloud, data, and AI architectures • Own presales end-to-end — solutioning, sizing, and technical proposal writing • Partner with a 140-person delivery team for execution, staying focused on strategy with no hands-on delivery responsibility