• Serve as a senior subject matter expert across Epic AURA components—inclusive of Orders, Bridges, Ambulatory, and Beaker • Oversee and guide analyst build efforts to ensure consistency, accuracy, and alignment with downstream systems and project requirements • Lead integrated testing across internal GeneDx systems; coordinate validation and troubleshooting with Engineering, LIMS, and Implementation teams • Partner cross-functionally with Product, Engineering, and Operations to track and prioritize optimization requests, enhancements, and build changes • Review and document system workflows and data flow dependencies to ensure alignment across Epic and internal systems • Act as a liaison between analysts, management, and downstream technical teams to ensure clear communication, visibility, and accountability for project milestones • Mentor and train analysts by providing build guidance, documentation standards, and best practices for testing and optimization • Support post-go-live production stability through proactive monitoring, issue triage, and continuous improvement initiatives • Maintain and enhance internal documentation (Confluence, Jira, or equivalent) for build tracking, test cases, and optimization roadmaps

• Serve as a primary support resource for EHR interoperability solutions • Lead complex troubleshooting efforts and root cause analysis • Develop and maintain testing scenarios and test scripts • Document interface mappings and operational considerations

• Collaborates with Organizational Effectiveness Consultants to support organizational effectiveness priorities of executives and strategic business partners and implement initiatives that address priority areas • Supports Organizational Effectiveness Consultants with coordination, administration, and execution of Organizational Effectiveness projects and programs • Work with OE Consultants to aid in designing, developing, and implementing strategies and interventions (talent assessment, selection assessment, training, etc.) in conjunction with ongoing Organizational Effectiveness programs • Provide project coordination for Organizational Effectiveness activities, projects, and programs • Ideate and build communications, tools, and resources to support Organizational Effectiveness projects • Analyze and report out to all levels of leadership as required • Create and maintain dashboards • Partner with People and Culture Systems team to integrate talent selection assessments within existing HRIS functionality and provide support for stakeholder information sessions for talent activities • Apply talent selection and HRIS best practices to identify gaps between actual and desired states and recommend solutions for change • Identify key metrics to measure effectiveness • Serve as an administrator of selection assessment management systems, in partnership with program owner consultants, for selection assessment interventions • Manage vendors and reporting for assessments and other licensed materials and subscriptions

• Create innovative, thought provoking, and highly leveraged “must-have insights” content • Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act • Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward • Demonstrate thought leadership in establishing Insights positions across a team of analysts • Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda • Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights • Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions • Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings • Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business • Provide high quality and timely content peer review • Build credibility as an industry expert to represent Gartner insights, methodology and strategy • Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community • Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery • Be a mentor and a coach by supporting more junior team members • Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions