• Selects, trains, manages and develops an effective and efficient Services staff • Manages the time schedules and collection efficiency of the On-Site Service Technicians • Provides site supervision of On-Site Service Technicians at multiple locations • Coordinates delivery and pick-up with MAE, outside vendors, and others as required • Oversees the scheduling, dispatching, training, and evaluation of On-Site Service Technicians • Travels within assigned area to visit client sites to resolve customer service questions • Travels between customer facilities providing on-site placement and collection of waste containers

• Lead, coach, and develop a team of Intake Representatives and Leads • Manage hiring, onboarding, training, performance coaching, and employee development • Monitor daily workflows to ensure timely patient admissions and operational efficiency • Partner with Sales and clinical teams to reduce time to start of care • Handle escalated patient concerns and complex intake issues • Analyze team performance metrics and identify opportunities for improvement • Ensure compliance with HIPAA, company policies, and regulatory requirements • Drive quality assurance initiatives and process improvements • Collaborate across departments to resolve issues and improve the patient experience

• Lead and coordinate assembly activities on national and international project sites • Coordinate installation teams, subcontractors and external trades • Electrical assembly, installation and pre-commissioning of conveyor systems and stacker cranes • Coordinate with internal specialist departments and project teams • Monitor, document and ensure schedule, quality and safety standards • Modernize control components and electrical installations in refurbishment projects

• Responsible for day-to-day operations related to reviewing denials and drafting appeals • Provides daily operational support to the Nurse Denial Specialists • Facilitates communication between teams • Manages denial workflow throughout the team • Participates in Human Resource activities that will evaluate and enhance the knowledge and skill set of the Denials/Audit Nurses