Role Description REMOTE Medicare TeleSales SHIFT: Monday - Friday between hours of 8am - 5:30, with some weekends. Responsible for enrolling Medicare Members telephonically into the Medicare plan and for providing superior telephonic sales service for prospective Medicare members. Educate prospective/current members on Medicare products, benefits, enrollment rules and next steps in a clear and compliant manner. Principal Accountabilities - Conduct telephonic sales presentations and enrollments in accordance with CMS requirements, state regulations and internal compliance standards. - Assess customer needs, answer questions accurately and recommend appropriate plan options based on eligibility and coverage requirements. - Document all member interactions, enrollment activity and follow up actions accurately in departmental systems and required platforms. - Maintain current knowledge of Medicare products, benefits, promotional campaigns, scripts, systems, and policy updates. - Support a positive customer experience by demonstrating professionalism, empathy, active listening and timely follow through. - Collaborate with Sales, Marketing, Product Management and operational teams to identify member concerns, process issues and improvement opportunities. - Meet established productivity, quality, compliance and customer service expectations. - Perform other duties and special projects as directed, assigned, or required. Qualifications - Current Health Insurance license required; NY appointment required or must be obtained within 30 days of offer and maintained as a condition of continued employment in the role. - Must have Health Insurance License, preferably in NY. - Medicare Advantage Plan knowledge and experience administering. - AHIP. - At least 1 year of previous industry related experience in the area of marketing, sales or client services preferred. - Familiarity with operation including claim, customer service billing and enrollment preferred. - 2 – 3+ years of sales, telesales, call center or customer service experience, preferably in healthcare or Medicare (Required). - Additional years of related experience may be considered in lieu of degree (Required). - Working knowledge of Medicare products, CMS regulations, enrollment guidelines, compliant sales practices (Required). - Strong communication skills (verbal, written, interpersonal); ability to explain complex information in a clear, customer friendly manner to all audiences (Required). - Demonstrated ability to manage a high volume of calls while maintaining accuracy, professionalism and service quality (Required). - Proficiency with MS Office and experience working in automated systems, CRM platforms or enrollment tools (Required). - Strong organizational, time management, analytical and problem-solving skills (Required). - Ability to exercise sound judgement, maintain confidentiality, and handle sensitive member information appropriately (Required). - Bilingual skills, Spanish (Preferred). Requirements - AHIP, Life & Health, Life and Health, Insurance Rep, Medicare, Medicare Advantage, Member Service, Benefit Counselor, Health Insurance, Health Insurance Sales Agent, Call center, Customer service, Customer support, Customer service oriented. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Job Type & Location This is a Contract position based out of Jacksonville, FL. The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 24, 2026.