Product Manager – Services

Product ManagerProduct ManagerFull TimeRemoteLeadTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

2 days ago

Salary

$0 - $1 / year

Seniority

Lead

7 yrs expEnglish

Job Description

Product Manager – Services

TTEC Digital

• You’re one of two PMs reporting to the VP, Product Management. You own the platform behind the product — the AI services, Desktop Intercept, and Integrations that power every surface an agent or supervisor sees. • Your counterpart, PM – Workspace, owns the Agent UI, Control UI, and Active Listening UX on top of what you build. You partner constantly; you own different halves of the same product.

Job Requirements

  • 7+ years of product in B2B SaaS; contact-center, CCaaS, or developer-platform experience strongly preferred.
  • Writes crisp one-page specs that an engineer can build from without a meeting.
  • Technical enough to reason about events, plugins, and latency budgets — you don’t need a translator.
  • Has shipped to real enterprise customers on a fast cadence, with the scar tissue to prove it.
  • Reads the market. Knows the competition cold — who’s winning, why, and where they’re exposed — and has a point of view.
  • Business-fluent. Frames decisions in ARR, attach, retention, and margin. Can sell a bet to a CRO, not just to engineering. Treats pricing and packaging as product.
  • Has taste. Can tell within 30 seconds of a demo whether a flow will wow a buyer or lose the deal.
  • Shows their work. Brings a competitor teardown or packaging proposal to the final round.
  • Platform, API, or developer-tools PM experience — you’ve shipped something other engineers or partners build on top of.
  • Reasons fluently about events, plugins, latency budgets, and failure modes. You debug the trace, not just read the summary.
  • Has owned LLM-backed services in production and understands eval, guardrails, and non-determinism first-hand — not from a blog post.
  • Integration and partner-ecosystem experience: CCaaS, CRM, telephony, or data-warehouse connectors, with the auth / SSO / webhook plumbing that comes with them.
  • Comfortable with the privacy and PII-redaction demands of capturing real customer conversations at scale.
  • Bonus: exposure to desktop or native-client capture, CTI, or contact-center telephony.

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