Role Description The Product Readiness Manager is responsible for driving cross-functional readiness activities for New Product Introductions (NPI) and major product releases with market impact. As part of the Product Readiness Office (PRO), this role helps ensure the business is ready to deliver, sell, support, and scale offerings at launch by coordinating readiness plans, tracking dependencies, and surfacing risks that could affect launch success. This role partners with Product & Engineering, Sales, Marketing, Support, Services, and Partners to coordinate launch readiness plans, maintain visibility to key milestones, and ensure required enablement and operational activities are completed on time. Working under the direction of the Director, Product Readiness, the Product Readiness Manager consolidates status, risks, and dependencies into clear updates, supports go/no-go readiness reviews, and helps execute smooth handoffs to post-launch owners such as ComX where applicable. Primary Duties and Responsibilities - Coordinate cross-functional product readiness activities for assigned new product introductions and major releases, ensuring plans, owners, dates, and dependencies are clearly documented and tracked. - Build and maintain readiness plans, status updates, and milestone tracking to provide timely visibility into launch progress and areas of risk. - Partner with Product & Engineering, Sales, Marketing, Support, Services, and Partner teams to align launch requirements, internal readiness activities, and operational dependencies. - Track completion of key launch readiness deliverables such as enablement materials, release communications, FAQs, support readiness, partner readiness, and internal process updates. - Facilitate recurring readiness meetings, capture action items, follow up on commitments, and escalate blockers or risks to the Director, Product Readiness as needed. - Support go/no-go readiness reviews by consolidating inputs from stakeholder teams and ensuring leaders have an accurate view of launch status, open issues, and dependencies. - Help monitor readiness metrics and launch outcomes, and identify opportunities to improve launch processes, templates, tools, and team coordination. - Support handoffs to post-launch owners, including ComX where applicable, to help ensure continuity from launch readiness into commercialization and adoption activities. - Contribute to consistent execution of the Product Readiness Office operating model, standards, templates, and governance practices across launches. Qualifications - Bachelor’s degree in Business, Finance, Accounting, Project/Program Management, or a related field (or equivalent practical experience). - 5+ years of experience in project management, program management, launch readiness, product operations, or a related role in a software/SaaS environment. - Experience coordinating complex, cross-functional initiatives involving Product, Engineering, and customer-facing teams. - Strong organizational and execution skills, including experience managing timelines, dependencies, risks, and stakeholder communications. - Ability to synthesize information from multiple teams into clear status updates, readiness views, and action-oriented recommendations. Preferred Education and Experience - MBA or relevant advanced degree is a plus. - PMP, CAPM, ScrumMaster, or similar certification preferred. - Experience supporting product launches, release readiness, sales enablement, support readiness, or similar cross-functional business processes in an enterprise software company. - Experience using program/project tools and reporting mechanisms to manage delivery and readiness across multiple stakeholders. Knowledge, Skills, and Abilities - Strong project and program coordination skills with the ability to manage multiple workstreams, deadlines, and stakeholders simultaneously. - Knowledge of launch readiness, cross-functional planning, and governance processes in a software or SaaS environment. - Strong written and verbal communication skills, including the ability to prepare concise status updates, meeting materials, and risk summaries for stakeholders. - Ability to identify, track, and escalate risks, issues, and dependencies in a clear and timely manner. - Strong analytical and organizational skills with attention to detail and follow-through. - Ability to work effectively across Product, Engineering, GTM, and operational teams without direct authority. - Proficiency with project/program tooling and collaboration platforms (e.g., Jira, Asana, Microsoft 365). Benefits - Excellent Medical Plan. - Dental & Vision Insurance. - Life Insurance. - Short & Long Term Disability. - Vacation Time. - Paid Holidays. - Professional Development. - Retirement Plan.