Archlet

Role Description Act as a trusted advisor to enterprise customers, helping them structure and execute complex RFPs in Archlet across high-spend direct and indirect categories. - Work closely with customers to understand their sourcing objectives, constraints, and success criteria, and advise on how to best leverage Archlet to achieve measurable outcomes. - Support strategic and high-touch sourcing events by providing hands-on guidance on e-auction setup, bid sheet design, and scenario analysis. - Prepare and deliver demos to showcase Archlet's benefits and train new users. - Proactively identify opportunities to increase customer value, creating best-practice use cases and success stories that drive adoption and expansion. - Translate customer feedback and real-world sourcing challenges into actionable insights for Product and Engineering, directly influencing Archlet’s product evolution. - Work closely with Customer Success, Sales, Product, and Engineering to ensure a seamless customer experience from solution design through execution. Qualifications - 3+ years of experience in procurement, procurement consulting, or working with a procurement-focused B2B SaaS platform. - Hands-on experience supporting or executing RFPs, e-auctions, or scenario-based sourcing events across direct or indirect spend categories. - Ability to engage confidently with senior stakeholders, structure complex problems, and communicate clear, pragmatic solutions. - Strong analytical skills, advanced Excel proficiency, and the ability to quickly understand complex enterprise software and data models. - Solid understanding of enterprise procurement processes and digital sourcing tools, with a genuine interest in AI-driven innovation. - Comfort working cross-functionally with Sales, Customer Success, Product, and Engineering in a fast-paced, growth-oriented environment. Requirements - Passionate about procurement and technology and enjoy solving real business problems with tangible impact. - Care deeply about helping customers succeed and take pride in delivering well-structured, value-driven solutions. - Comfortable engaging with senior stakeholders, making thoughtful recommendations, and balancing analytical rigor with pragmatic decision-making. - Enjoy ownership and are confident navigating ambiguity. - Thrive in a product-driven, startup-style environment where collaboration, learning, and continuous improvement are part of everyday work. - Excellent written and verbal communication skills in English are required. Proficiency in Spanish is advantageous. Benefits - Building the market-leading AI-native platform for enterprise sourcing. - Working with renowned global customers such as PepsiCo, Walmart, FedEx, and Givaudan. - High autonomy, minimal bureaucracy, and a strong sense of ownership. - Unique opportunity to grow alongside a fast-scaling ProcureTech leader. Company Description We are Archlet. We build an all-in-one, AI-native sourcing platform that automates sourcing, brings structure and transparency to complex projects, and helps teams work faster and unlock more savings across all areas of spend. We value ownership, trust, and clear communication, give people the freedom to shape how things are done, and believe great products are built by teams who enjoy working together and taking responsibility.

• Own Archlet’s customer support experience end-to-end, ensuring fast, high-quality, and empathetic support across all channels. • Act as the primary escalation point for complex or high-impact customer issues, coordinating closely with Product, Engineering, and Customer Success to drive swift resolution. • Design, implement, and continuously improve scalable support processes, workflows, SLAs, automation, and tooling as the customer base grows. • Leverage AI tools and automation to enhance support efficiency, reduce manual effort, and create a more intelligent support experience. • Turn support into enablement by proactively educating users through trainings, best-practice guidance, and in-app support. • Own and continuously improve the Help Center and FAQs to ensure readiness for new features and releases, reduce ticket volume, and enable self-service. • Identify recurring issues, product friction, and customer feedback, translating them into actionable insights for Product and Engineering. • Collaborate closely with Customer Success, Solution Consultants, Sales, Product, and Engineering to ensure a seamless customer experience from onboarding through daily usage.

• Act as a trusted advisor to enterprise customers, helping them structure and execute complex RFPs in Archlet across high spend direct and indirect categories • Work closely with customers to understand sourcing objectives, constraints, and success criteria, and advise on how to best use Archlet to achieve measurable outcomes • Support strategic and high touch sourcing events with hands on guidance on e auctions, bid sheet design, and scenario analysis • Prepare and deliver product demos and support training for new users during sales cycles • Identify opportunities to increase customer value by developing best practice use cases and success stories that drive adoption and expansion • Translate customer feedback and real sourcing challenges into actionable input for Product and Engineering • Partner closely with Sales, Customer Success, Product, and Engineering to ensure a smooth experience from solution design to execution

• Act as a trusted advisor to enterprise customers • Help customers structure and execute complex RFPs • Support strategic sourcing events with hands-on guidance • Prepare and deliver demos to showcase benefits and train users • Proactively identify opportunities to increase customer value

• Develop and execute customer acquisition strategies together with our Sales, Marketing and Customer Success teams • Understand customer needs and clearly communicate how Archlet addresses them, ensuring long term satisfaction • Own the full sales cycle from qualification and demos to proposals, negotiation, and closing • Contribute to building a workplace you genuinely enjoy being part of