Canary Technologies

• You'll collaborate with a team of engineers and managers to create applications used by our hotel customers around the world • Write clean, self-documenting code that follows best practices and design patterns using agentic development flows • Provide creative ideas to improve our product and technology • Think beyond the specifics of a ticket in order to delight customers or grow the business • Effective in 1:1 mentoring and active in code reviews. Advises tech lead on technical decisions • Be a self-starter that can deal with ambiguity, take initiative, and execute on projects with little direction

• Create and configure hotel accounts in backend systems, ensuring accuracy and proper branding • Resolve Customer Operations tickets, including updates to registration cards, authorization forms, and messaging configurations • Coordinate and schedule onboarding and training sessions with customers • Support high-volume rollout initiatives (e.g., scheduling waves, configuration projects) • Participate in special projects, including customer outreach, reporting, and operational support • Provide timely updates to CSMs and stakeholders on task progress and completion • Maintain clear and professional communication with customers across all interactions • Identify process improvement opportunities and contribute to enhancing team efficiency • Maintain clear, professional, and customer-friendly communication across all customer interactions • Support real-time operational workflows, including guest-facing interactions such as assisting with remote check-in experiences when required • Provide high-quality customer service while troubleshooting operational or guest-related issues in real time

• Own the design, development, and release of features in Canary’s first-party staff and guest mobile apps • Ship high-quality UI and product flows on iOS or Android with a focus on reliability, accessibility, and performance • Partner with Product and Design to scope, sequence, and deliver customer-impacting work • Collaborate with Backend and Platform teams to define mobile-server contracts, error handling, and observability • Establish and improve release processes, feature flags, and crash/regression monitoring • Improve code quality through testing, automation, and thoughtful architecture • Participate in code reviews and mentor other engineers • Drive operational excellence including monitoring, logging, crash analytics, and on-call readiness

• Own the design, development, and maintenance of Canary’s mobile SDKs (iOS and/or Android) that power guest and staff experiences for large hotel brands • Create best‑in‑class developer experiences: clear APIs, robust samples, documentation, and upgrade paths • Build features and UI components for our first‑party staff apps with a focus on reliability and performance • Partner with Product and Design to scope, sequence, and ship customer‑impacting work • Collaborate with Backend and Platform teams to define mobile‑server contracts and observability • Establish SDK versioning, release processes, and semantic change management • Improve code quality through testing, automation, and thoughtful architecture • Participate in code reviews and mentor other engineers • Drive operational excellence including monitoring, logging, crash analytics, and on‑call readiness

• Manage the full sales cycle from lead generation and prospecting to negotiation and closing. • Deliver against a revenue quota while maintaining a strong pipeline of opportunities. • Research and engage target accounts through multiple channels. • Effectively communicate Canary’s value proposition and tailor solutions to customer needs. • Leverage Salesforce for lead and pipeline management, and sales forecasting • Contribute to building and refining sales processes that enable Canary to scale globally.

• Deliver against an overall revenue quota and establish sustainable revenue streams • Build and execute go-to-market strategies, leveraging direct engagements, channel partnerships, and customer renewals to drive business growth • Develop a clear regional growth strategy, focusing on market penetration, customer acquisition, and long-term scalability • Represent Canary Technologies as a trusted industry expert at conferences, events, and networking opportunities to elevate the brand and drive regional awareness • Partner with global teams across Marketing, Product, and Customer Success to align regional goals with company objectives and ensure seamless execution • Recruit, mentor, and develop a high-performing team to support regional growth. Foster a culture of ownership, collaboration, and excellence • Identify and engage target accounts through diverse channels, including email, phone, social media, direct mail, and in-person meetings • Develop and refine an outbound sales process that can scale across the region • Leverage Salesforce and other tools for lead management, sales forecasting, and performance reporting

• Partner Account Management: Support the Partner Manager POC for post-contract, maintaining strong relationships and ensuring long-term alignment with Canary’s business goals. • Co-Marketing Strategy & Execution: Design and execute joint marketing campaigns with partners, including webinars, email nurture sequences, and co-branded collateral to drive lead generation. • Partner Enablement & Operations: Manage the full onboarding process for new partners and provide ongoing training on Canary’s product suite to ensure they can effectively position our solutions. • Partner Profiles + Mapping: Build out Partner Profiles for all of our Partners along with an up to date mapping of their relevant staff. • Campaign Management: Lead the pre- and post-event communications for partner-hosted industry events and trade shows to maximize lead capture and conversion. • Cross-Functional Collaboration: Partner closely with Sales (AEs/SDRs) and Customer Success to optimize sales motions for partner accounts and develop playbooks for expansion opportunities. Educate Canary’s Growth team on each partner’s joint value proposition. • Performance Tracking & Reporting: Set and track key performance indicators (KPIs) for partnership marketing activities, providing regular reports on campaign effectiveness and ROI to leadership. • Asset Creation: Work with the content team to develop localized and partner-specific marketing materials, such as case studies, testimonials, and localized email content.

• Manage the full sales cycle from lead generation and prospecting to negotiation and closing. • Deliver against a revenue quota while maintaining a strong pipeline of opportunities. • Research and engage target accounts through multiple channels. • Effectively communicate Canary’s value proposition and tailor solutions to customer needs. • Leverage Salesforce for lead and pipeline management, and sales forecasting. • Contribute to building and refining sales processes that enable Canary to scale globally.

• Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients • Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start • Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value • Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap • Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business • Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goals

• Conduct persistent outreach to targeted prospects (dials/email) • Communicate our value proposition to decision makers and qualify them for potential sales opportunities • Deliver against a quota for qualified leads • Leverage prospecting tools to research companies and identify key decision makers • Collaborate closely with our Account Executives to help them close accounts and accelerate pipeline growth • Contribute towards optimizing our approach towards sales development to drive ongoing improvement • Leverage Salesforce for lead and pipeline management, and sales forecasting • Participate in knowledge sharing, training updates and process optimization