Canary Technologies

• Design, document, and execute comprehensive manual test plans and test cases across web and API layers • Develop, extend, and maintain automated test frameworks and suites • Collaborate with external stakeholders— clients’ QA teams, integration partners, and cross-functional teams—to understand their needs and incorporate their feedback into our QA processes • Triage, track, and report defects; work with engineering teams to ensure timely resolution • Take initiative to identify gaps in test coverage and propose solutions that improve overall product quality • Communicate test results, risks, and recommendations clearly in English, both verbally and in writing

• Define and enforce best practices for secure coding, dependency management, and design reviews across engineering teams • Integrate and manage SAST, DAST, and SCA tools within CI/CD pipelines (e.g., GitHub Actions) • Partner with developers on new features and systems to identify risks early in the lifecycle • Implement best practices for secrets handling, API authentication/authorization, and data protection • Build security guidelines, training, and reusable libraries/patterns so that teams can ship secure code faster • Triage and prioritize findings from bug bounties, penetration tests, and automated scans, ensuring timely resolution • Act as the bridge between application developers and platform engineers to align app security with infra and compliance requirements • Implement monitoring, alerting, and remediation for security incidents across our platform • Scan and remediate vulnerabilities in container images, OS packages, dependencies, and IaC templates • Design and maintain least-privilege IAM roles, secrets management, and authentication flows • Automate evidence gathering and control enforcement for SOC 2, ISO 27001, and others

• Manage the full sales cycle from lead generation and prospecting to negotiation and closing. • Deliver against a revenue quota while maintaining a strong pipeline of opportunities. • Research and engage target accounts through multiple channels. • Effectively communicate Canary’s value proposition and tailor solutions to customer needs. • Leverage Salesforce for lead and pipeline management, and sales forecasting. • Contribute to building and refining sales processes that enable Canary to scale globally.

• Strategic Onboarding & Implementation: Take full ownership of the relationship to onboard and implement strategic accounts as quickly and smoothly as possible. Partner with clients to minimize time-to-value and ensure absolute alignment between their strategic goals and Canary's product capabilities. • Cross-Functional Collaboration: Work hand in hand with our Product and Engineering teams to navigate technical workflows and ensure a seamless, frictionless implementation process for complex accounts. • Team Leadership & Mentorship: Help coach and develop other members of the EMEA customer success team, sharing best practices and elevating the team's overall performance. • Process Optimization: Collaborate with the Director of Customer Success, Customer Success Implementation Team Lead and EMEA Product teams to implement new onboarding processes and specialized workflows tailored specifically to the needs of strategic accounts within the EMEA region. • Lifecycle & Account Management: Act as the dedicated Customer Success Manager once accounts are live. Seamlessly guide customers through pilot phases into full contracts, ensuring long-term retention and satisfaction. • Portfolio Growth: Own a strategic book of business, acting as a trusted advisor to identify pain points, unlock cross-sell opportunities, and partner with Sales to expand revenue. • Product Expertise: Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to enterprise-level clients. • Location: Ideally located in Barcelona, Spain (preferred, but not compulsory). • Travel: Willingness to travel regionally as needed to conduct in-person strategic alignments or business reviews with high-value accounts.

• Serve as the strategic owner of assigned global strategic accounts. • Quarterback across work streams and coordinate with Implementation Manager and Sales. • Lead strategic account planning and develop success plans. • Conduct regular executive business reviews and provide insights. • Ensure smooth transitions from deployment to adoption. • Monitor product usage and adoption across large portfolios. • Partner with Sales to uncover and execute expansion opportunities. • Advocate for customer needs internally by partnering with Product, Engineering, and Support teams. • Promote customer advocacy and transform satisfied brands into champions of Canary.

• Take full ownership of the post-onboarding "in-life" relationship with customers, ensuring long-term retention and satisfaction. • Proactively monitor customer usage and engagement. Partner with clients to ensure they are fully adopting the product. • Regularly assess customer health metrics to develop proactive engagement strategies. • Collaborate with the EMEA Customer Success leadership to design, test, and implement new post-implementation processes. • Act as a trusted advisor to uncover pain points and partner with Sales to expand revenue.

• Manage the full sales cycle from lead generation and prospecting to negotiation and closing. • Deliver against a revenue quota while maintaining a strong pipeline of opportunities. • Research and engage target accounts through multiple channels. • Effectively communicate Canary’s value proposition and tailor solutions to customer needs. • Leverage Salesforce for lead and pipeline management, and sales forecasting. • Contribute to building and refining sales processes that enable Canary to scale globally.

• You'll collaborate with a team of engineers and managers to create applications used by our hotel customers around the world • Write clean, self-documenting code that follows best practices and design patterns using agentic development flows • Provide creative ideas to improve our product and technology • Think beyond the specifics of a ticket in order to delight customers and grow the business • Effective in 1:1 mentoring and active in code reviews. Advises tech lead on technical decisions • Be a self-starter that can deal with ambiguity, take initiative, and execute on projects with little direction

• You'll collaborate with a team of engineers and managers to create applications used by our hotel customers around the world • Write clean, self-documenting code that follows best practices and design patterns using agentic development flows • Provide creative ideas to improve our product and technology • Think beyond the specifics of a ticket in order to delight customers and grow the business • Effective in 1:1 mentoring and active in code reviews. Advises tech lead on technical decisions • Be a self-starter that can deal with ambiguity, take initiative, and execute on projects with little direction

• Manage the full sales cycle from lead generation and prospecting to negotiation and closing. • Deliver against a revenue quota while maintaining a strong pipeline of opportunities. • Research and engage target accounts through multiple channels. • Effectively communicate Canary’s value proposition and tailor solutions to customer needs. • Leverage Salesforce for lead and pipeline management, and sales forecasting • Contribute to building and refining sales processes that enable Canary to scale globally.