Role Description We are seeking a Staff Software Engineer-Voice Platform with strong expertise in telecom, VoIP, SIP-based communications, cloud-native microservices, and real-time voice platforms. This is an exciting opportunity for a hands-on technical leader to help design and build scalable voice services that support high-volume customer interactions across modern contact center environments. The ideal candidate will bring deep experience with: - Java - C - AWS technologies - SIP signaling - Distributed microservices - Open-source telecom platforms such as OpenSIPS Experience with Genesys terminology and voice architecture is highly preferred, including concepts such as: - Genesys Cloud CX - BYOC - SIP trunks - Edge connectivity - Architect flows - Queues - Interaction routing - Media services - Real-time voice interactions This role will be responsible for leading the design, development, and operational support of telecom services that power reliable, secure, and scalable customer engagement experiences. Qualifications - 8+ years of professional software engineering experience, including experience in a senior or lead engineering role. - Strong hands-on experience with telecom, VoIP, SIP, RTP, SDP, SIP trunks, SBCs, call routing, and real-time communications systems. - Proficiency in Java and C for building production-grade backend or telecom services. - Experience designing, building, and supporting microservices in AWS. - Working knowledge of AWS services such as ECS, EKS, Lambda, API Gateway, SQS, SNS, DynamoDB, RDS, CloudWatch, IAM, CloudFormation, CDK, or Terraform. - Strong understanding of distributed systems, event-driven architecture, REST APIs, messaging, resiliency patterns, and high-availability design. - Experience troubleshooting SIP and media-related issues using tools such as sngrep, Wireshark, tcpdump, SIP traces, logs, metrics, and distributed tracing. - Familiarity with contact center voice concepts such as interactions, queues, IVR, call flows, routing, transfers, conferencing, recording, and carrier connectivity. - Ability to lead technical initiatives from architecture through production delivery while balancing quality, performance, security, and delivery timelines. - Strong communication and collaboration skills, with the ability to work effectively across engineering, product, operations, and customer-facing teams. - Demonstrated ability to mentor engineers, influence technical direction, and establish sound engineering practices. - Experience supporting production systems in a mission-critical, high-availability environment. Requirements - Hands-on experience with OpenSIPS is strongly preferred. - Experience with Genesys Cloud CX, Genesys voice architecture, or Genesys contact center terminology. - Experience with BYOC Cloud, BYOC Premises, Edge devices, SIP trunks, Architect flows, queues, interaction routing, and voice observability. - Experience with other open-source telecom platforms such as Kamailio, Asterisk, FreeSWITCH, RTPProxy, RTPEngine, or Homer/HEP. - Experience working with carriers, SBC vendors, number management, emergency calling, call recording, IVR, WebRTC, and contact center voice features. - Experience with Kubernetes, service mesh, multi-region deployments, blue/green deployments, canary releases, and zero-downtime production changes. - Experience securing voice and cloud platforms using TLS, SRTP, mTLS, OAuth, IAM, network segmentation, and security best practices. - Experience with observability platforms and practices, including metrics, dashboards, alerting, log aggregation, distributed tracing, and incident management. - Experience in a SaaS, CCaaS, UCaaS, CPaaS, carrier, or cloud communications environment. Benefits - AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. - A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. - Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. - Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. - Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.