Liberty University is the largest Christian University in the world, offering a premier Christian education to nearly 100,000 online and offline students. Found
IT Helpdesk Support Specialist I
Location
United States
Posted
1 day ago
Salary
$20 - $26 / hour
Seniority
Junior
Job Description
IT Helpdesk Support Specialist I
Liberty University
• The Remote Support Specialist’s primary responsibilities are technical support and customer service • Support Specialists ensure end users can accomplish business and education tasks by helping them resolve technical issues • Support Specialists receive, prioritize, document, and ultimately resolve end user computer related help requests via Phone and Chat Queues • Problem resolution may involve the use of diagnostic and help request tracking tools, remote troubleshooting, and/or software installation • Support specialists coordinate with other IT departments to ensure that reported issues are being resolved
Job Requirements
- Minimum Qualifications: A designated home workspace free of distractions
- A reliable high speed home Internet connection (10Mbps Download, 5Mbps Upload)
- Familiarity with computer hardware, software, operations, and common problems
- Ability to learn new technologies and concepts quickly
- Strong customer service, interpersonal, and communication skills
- Previous education or professional certifications may be considered in lieu of work experience
- Tier 1: Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience
- A minimum of one year of experience in computer troubleshooting or a similar technical field
Benefits
- Health insurance
- Retirement plans
- Tuition assistance
Related Guides
Related Categories
Related Job Pages
More IT Support Jobs
IT Project Manager, KI, Microsoft, SAP
The Formula ConsultingPersonalberatung Berlin. Personalvermittlung von IT-Profis. 📞 03052105983
• Du leitest und koordinierst IT-Projekte, von der Planung bis zum Roll-Out. • Du optimierst die IT-Landschaft mit Fokus auf SAP und Microsoft Fabric. • Du betreibst aktives Risiko- und Stakeholdermanagement und wendest dabei gängige Projektmanagementmethoden an. • Du überprüfst die Sicherstellung von Qualität, Zielerreichung und reibungsloser Übergabe an die Nutzer:innen. • Du hilfst der fachlichen Leitung bei der Vorbereitung und Durchführung von Schulungen für die neu implementieren Tools.
Enterprise Architect
Dentsu InternationalHeadquartered in London, England, United Kingdom, Dentsu International is a marketing services group focused on the digital economy. The group is made up of nin
• Own the technical strategy and reference architecture for assigned accounts or practice areas, spanning Adobe Experience Cloud (AEC) components including Experience Platform, Real-Time CDP, Journey Optimizer, Content Management, GenStudio, and Analytics • Lead discovery and assessment workshops to understand client business drivers, technical constraints, current-state platforms, data maturity, and content operation challenges; define target-state architectures that incorporate generative AI opportunities • Design scalable, resilient solutions that balance functionality, performance, cost, and time-to-market; document architectural decisions and trade-offs clearly, including AI readiness and governance considerations • Establish data governance, identity resolution, activation, personalization, and measurement frameworks tailored to client maturity and business objectives; assess opportunities for AI-driven decisioning and predictive insights • Advise on platform selection, technology roadmapping, and make/buy decisions within the Adobe ecosystem and broader martech/data stack; include evaluation of GenStudio and Firefly capabilities for content workflows • Maintain expert-level working knowledge of Adobe GenStudio for enterprise content creation, brand asset management, and workflow automation; understand content moderation, version control, and rights management • Stay current on new generative and predictive AI capabilities across Adobe's roadmap and emerging third party AI tools; evaluate integration opportunities and competitive positioning • Engage directly with client technology stakeholders and C-suite to frame technical strategy—including AI opportunity and risk—in business terms
Assurance Manager – Audit Manager
BPM LLPWe are committed to the success of our clients and our people. #BecausePeopleMatter
• Oversee multiple engagements and resolve all legal, regulatory, and accounting issues that arise during the audit engagement. • Supervise and manage services to our clients, which include preparation of audit strategy and business plans, setting engagement budgets, scheduling audits, selecting staff and assigning workloads, and financial reporting. • Develop and maintain client relationships, driving client satisfaction. • Research, understand and apply complex accounting concepts and auditing procedures. • Develop, motivate and mentor staff by providing training, regular feedback and career guidance while fostering a team environment. • Draft and assist in the delivery of proposals for engagements by knowing the range of firm services. • Champion sustainable workplace practices by supporting remote-first operations, promoting paperless workflows through digital collaboration tools, participating in recycling initiatives to minimize paper use, and consistently demonstrate alignment with BPM’s values. • Demonstrate advanced knowledge of U.S. accounting standards (GAAP), regulatory frameworks, and compliance requirements. • Manage complex engagements involving multi-jurisdictional financial reporting, U.S. tax law, and international business practices. • Advise clients on U.S. specific regulatory changes, risk management, and industry best practices, ensuring compliance across diverse markets. • Coordinate with cross-functional teams to address the unique challenges of servicing U.S.-based clients, including higher volume, complexity, and risk exposure.
Lead Program Analyst – IT Project Manager
Concurrent Technologies CorporationGoing above and beyond to create innovative, full lifecycle solutions. We make the world safer and more productive.
• Lead the entire project lifecycle, from initiation and planning to execution, monitoring, and closing. • Define project scope, objectives, and resource allocation in collaboration with business stakeholders and technical teams. • Develop and manage comprehensive project plans, including timelines, milestones, and deliverables. • Proactively identify and mitigate project risks and issues. • Manage project budgets, tracking expenses and ensuring all financial targets are met. • Facilitate regular meetings and communicate progress, risks, and changes to stakeholders. • Provide guidance and mentorship to other project managers and team members. • Gather and synthesize business project requirements into actionable project tasks and deliverables. • Drive continuous improvement in project delivery processes and practices. • Ensure all project deliverables adhere to organizational policies, governance procedures, and quality standards.



