Liberty University

Liberty University is the largest Christian University in the world, offering a premier Christian education to nearly 100,000 online and offline students. Found

IT Helpdesk Support Specialist I

Location

United States

Posted

1 day ago

Salary

$20 - $26 / hour

Seniority

Junior

Associate Degree1 yr expExperience acceptedEnglish

Job Description

IT Helpdesk Support Specialist I

Liberty University

• The Remote Support Specialist’s primary responsibilities are technical support and customer service • Support Specialists ensure end users can accomplish business and education tasks by helping them resolve technical issues • Support Specialists receive, prioritize, document, and ultimately resolve end user computer related help requests via Phone and Chat Queues • Problem resolution may involve the use of diagnostic and help request tracking tools, remote troubleshooting, and/or software installation • Support specialists coordinate with other IT departments to ensure that reported issues are being resolved

Job Requirements

  • Minimum Qualifications: A designated home workspace free of distractions
  • A reliable high speed home Internet connection (10Mbps Download, 5Mbps Upload)
  • Familiarity with computer hardware, software, operations, and common problems
  • Ability to learn new technologies and concepts quickly
  • Strong customer service, interpersonal, and communication skills
  • Previous education or professional certifications may be considered in lieu of work experience
  • Tier 1: Two-year college degree, with a concentration in Computer Science or related discipline or equivalent work experience
  • A minimum of one year of experience in computer troubleshooting or a similar technical field

Benefits

  • Health insurance
  • Retirement plans
  • Tuition assistance

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