illumifin is a leading provider of business process outsourcing for the insurance industry, managing policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary databases.
Customer Care Professional
Location
CST (UTC-6)
Posted
1 day ago
Salary
$17 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Care Professional
illumifin
Role Description The Customer Service Representative - Assessment Services role works with insurance companies, their applicants, claimants, agents, underwriters, and claims departments in an effort to complete both telephonic and face-to-face assessments. This position also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments. We are seeking a schedule of Mon-Fri, 9a-5:30p CST. - Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to: - Provide telephonic and onsite interview status information - Schedule appointments for telephonic interviews - Collect and disseminate new or updated applicant or claimant information - Coordinate requests for reprints of telephonic and onsite interviews - Hot transfer applicants to complete telephonic interviews - Handle incoming calls from independent contracted nurses and agencies to assign, update status, and collect missing information on underwriting and claims onsite assessments - Understand and work comfortably with all duties, processes, and policies in the Engagement Services Call Center and Assessment Services departments - Demonstrate a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to: - Financial, personal, medical, and/or health-history information - Utilize multiple illumifin specific database platforms to input, access, and follow-up on customer information and activity - Provide ongoing, compassionate, and proactive customer support to all Engagement Services customers Qualifications - Must be able to speak French (Canadian Dialect) - High school diploma or GED required - Strong written and verbal communication skills; familiar with business and phone protocols - Excellent organization and detail orientation skills with the ability to meet established deadlines - Proficient with MS Windows environment, including MS Word - Reliable, trustworthy, and maintains appropriate organizational confidentiality - Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment Requirements - The base pay for this position is starting at $17/hour depending on experience and qualifications Company Description illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long-term care databases.
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