• Own incident tooling operations. Maintain the reliability and configuration of incident.io, PagerDuty, Slack-based workflows, on-call rotations, and escalation paths. Monitor integrations and automations for issues. Fix what breaks. • Build and maintain AI-powered workflows. Design and ship repeatable automation: incident thread summarization, postmortem draft generation, follow-up triage, severity classification, and data hygiene workflows. Turn one-off experiments into durable systems that compound over time. Keep improving them. • Build and sustain the IC community. Grow and maintain a community of practice for Incident Commanders and Support Leads. Run regular touchpoints, share learnings across incidents, and coach responders on what good looks like. You are a resource others come to — not just a system operator. • Operate data and reporting systems. Build, maintain, and troubleshoot dashboards and reports (Databricks, Grafana, Looker). Ensure data quality, field completeness, and metric accuracy. Surface trends and operational signals to the Incident Program Manager before they become problems. • Maintain documentation and enablement assets. Keep playbooks, templates, and incident guides current and usable under pressure. Flag gaps where program-level guidance needs updating. Be the go-to resource for questions about tooling and process. • Drive continuous improvement. Participate in incidents and postmortem reviews. Identify patterns across incidents. Implement improvements based on hands-on observation. Surface recurring friction to the Incident Program Manager with recommended solutions, not just problems. • Partner across the org. Incidents touch Engineering, Support, GTM, Legal, and Finance. You coordinate across these teams without needing the Program Manager to broker every conversation. You know who to loop in, when, and how to communicate what they need to act. • Support the incident program at scale. As the program expands to cover Support, Legal, PR, and Finance, help onboard and enable new stakeholder groups. Build the infrastructure that lets the program run self-sufficiently — including during your own PTO.

Role Description The ITS Communications & Operations Specialist provides strategic communications leadership and operational direction for the Information Technology Services (ITS) division. This role is responsible for: - Independently developing, advising on, and executing communication strategies related to planned technology changes, enterprise incidents, and operational priorities. - Supporting the effectiveness of the CIO and ITS leadership team. - Exercising independent judgment in determining communication approaches, prioritizing stakeholder messaging, and recommending process improvements. - Ensuring communication practices support business continuity, organizational transparency, and effective governance across ITS. - Serving as a trusted partner to leadership on communication planning, operational readiness, and administrative processes that affect divisional operations. - Enhancing organizational transparency, improving operational coordination, and ensuring consistent execution of critical communication and administrative processes across ITS. Qualifications - Bachelor's degree in communications, business administration, healthcare administration, public relations, journalism, or related field required. - Additional relevant experience may be considered in lieu of preferred advanced training. Requirements - 5 years of progressive experience in communications, business operations, executive support, project coordination, or a related function with demonstrated independent judgment and prioritization. - Experience in healthcare, information technology, enterprise communications, incident response, and change management environments preferred. Knowledge/Skills/Abilities - Strong written and verbal communication skills with the ability to tailor messaging for varied stakeholder groups. - Ability to assess audience impact, translate technical information into business-relevant messaging, and recommend communication approaches. - Demonstrated ability to prioritize competing demands, exercise sound judgment, and manage sensitive information with discretion. - Experience using collaboration, scheduling, and communication tools to support executive and operational decision-making. - Ability to operate effectively in high-pressure, incident-driven environments and determine appropriate communication escalation needs. - Knowledge of change management, communication governance, and operational readiness practices. - Strong analytical and organizational skills with the ability to improve processes and workflows. - Knowledge of incident, crisis, and business continuity communications principles. - Ability to build effective partnerships and influence without direct authority across technical and business teams. - Ability to recommend and implement improvements in communication channels, tools, and standards. - Commitment to Children's Minnesota values and the ability to represent ITS professionally in sensitive situations. Benefits - Medical, dental, vision, retirement, and other fringe benefits may be available. - Positions that require night, weekend, or on-call work may be eligible for shift differentials or premium pay.

• Lead interim COO engagements, serving as the acting COO for client organizations. • Provide hands-on operational leadership, partner with executive teams and stakeholders, and drive execution on organizational priorities to ensure continuity, stability, and progress. • Provide strategic leadership and direction to client organizations on operational strategy, best practice, and methodology. • Ability to develop and implement policies, procedures, and protocols to optimize efficiency, productivity, and patient satisfaction. • Experience with core FQHC operational and administrative functions including: front office & registration, back-office and nursing, referrals, health information technology, and information systems & outpatient software systems. • Preferred candidates will have experience with Epic, athenaOne, eClinicalWorks, and/or NextGen. • Experience working with C-suite & other senior healthcare leaders to achieve strategic goals. • Lead and mentor a multidisciplinary team of managers and supervisors, fostering a culture of accountability, collaboration, and continuous improvement. • Monitor key performance indicators (KPIs) and performance metrics to evaluate operational performance and identify areas for improvement. • Ensure compliance with all regulatory requirements, accreditation standards, and industry best practices. • Drive initiatives to enhance quality of care, patient safety, and clinical outcomes through process improvement and evidence-based practices. • Foster strong partnerships with internal and external stakeholders, including healthcare providers, community organizations, and government agencies. • Stay abreast of industry trends, technological advancements, and regulatory changes to inform strategic decision-making and drive innovation. • Perform other duties as assigned.

• Lead methane mitigation projects from contract award through commissioning and operational handoff • Develop and manage project schedules, budgets, resource plans, and deployment priorities • Establish standardized project delivery processes, governance, and performance metrics • Identify and mitigate project and operational risks to ensure successful execution • Develop scalable operational systems to support portfolio growth and long-term asset performance • Coordinate activities across Engineering, Manufacturing, Supply Chain, Quality, Commercial, and Finance teams • Oversee contractors, subcontractors, and service providers to ensure work is completed safely, on time, and in accordance with project requirements • Manage contractor qualification, performance, and compliance processes • Build, lead, and develop a high-performing operations and project delivery organization • Establish clear goals, accountability measures, and performance expectations • Develop and manage operational and project budgets, forecasts, and resource plans • Monitor financial performance and implement cost-control initiatives while maintaining safety and quality standards • Promote and maintain a strong safety culture across all operations and project activities • Ensure compliance with applicable environmental, health, safety, and regulator requirements