• Achieve region-specific goals for volume, profitability, distribution, and velocity of branded products. • Direct and coordinate with representation to actively seek new on-premise and off-premise distribution in your designated region. • Develop and maintain strong, positive relationships with retailers and distributors. • Present the annual brand plan along with supporting programming to distributor partners. Reinforce this through regular interactions, general sales meetings (GSMs), and relevant touchpoints like focus days and trade shows. • Engage existing key accounts to secure new distribution, deliver timely presentations, and introduce new and "limited release" bourbons. • Work with the National Chain Team to ensure authorizations and mandates are fulfilled locally as needed. • Execute both on-premise and off-premise promotions, along with periodic special events like Bourbon Dinners, whiskey festivals, and account-level activations that boost brand awareness and encourage consumer sampling. • Train accounts, distributors, and consumers on our products, and promote the story of both Lofted Spirits’ brands. • Travel to and leverage the distillery's assets to strengthen brand and product knowledge among our commercial partners. • Oversee and implement our Single Barrel programs at the local level to create a positive impact in the market by rewarding our key supporters. • Attend market blitzes, ride-withs, and sales meetings to ensure distributor partners are accountable for executing and meeting the sales plan. • Complete all required administrative reporting and communications promptly, on a daily and weekly schedule. • Maintain all sales goals and personal budgets outlined to you and your territory. • Oversee the distribution and deployment of all merchandise and POS from the distilleries for events, accounts, and distributor staff. • Late night and weekend account visits and event attendance as needed. • Maintain records of sales calls, account information, and key personnel in Karma, ViP, and SalesForce. • Build selling stories for distributors and retailers using localized data to uncover new opportunities for brand development. • Other duties as periodically assigned.

Role Description We’re growing and looking to hire a Customer Success Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. As the primary point of contact for our top-tier customers, you will: - Build relationships across all levels, including senior executives. - Ensure successful adoption of our platform. - Guide customers through complex challenges by leveraging strong product fluency and a deep understanding of their business needs. - Act as the central coordinator across internal teams, ensuring customer issues are clearly defined, properly routed, and driven to timely resolution with clear ownership and accountability. - Orchestrate cross-functional teams to deliver outcomes that drive customer value, retention, and long-term success. - Ensure accountability across all stakeholders, especially during critical situations. Qualifications - 4+ years of experience as a Customer Success Manager or Technical Account Manager in a fast-growing B2B SaaS organization. - Experience managing large, complex customer accounts. - Ability to quickly ramp on complex products and operate at a “power-user” level. - Ability to operate effectively in ambiguous and fast-changing environments. - Excellent discovery and problem-framing skills (ability to ask the right questions and identify core issues). - Strong capability to influence and build trust with all levels of stakeholders with communication, social, and presentation skills. - Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles. - Experience with Operational Technology (OT) environments and industrial networks – a strong advantage. - Solid understanding of cybersecurity principles and secure network architecture. - Familiarity/Experience in Cyber Security i.e. Endpoint, SOAR, SIEM. Requirements - Serve as the primary point of contact and trusted advisor for executive stakeholders, aligning their business goals with product value by leveraging your product knowledge and expertise. - Guide customers through onboarding and adoption, leading proactive product enablement to drive long-term value realization with a strong focus on time-to-value and measurable business outcomes. - Monitor usage data and health indicators to preemptively address risks and capitalize on expansion opportunities. - Act as the "Quarterback" of the customer experience, synthesizing customer needs into actionable insights for Product and Sales to influence the roadmap. - Lead complex escalation workflows, aligning internal stakeholders to maintain momentum and resolve high-stakes challenges. Company Description Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance–whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visit claroty.com . Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. Follow us on social media: - LinkedIn - LinkedIn Life Page - Facebook - Instagram #LI-REMOTE

• Conduct quality checks on senior fraud investigators to drive performance and identify coaching opportunities. • Handle feedback from L20 Investigators and work alongside EU Senior manager & EU Operations analysts to improve process/guidance. • Manage personal & professional development of a team of senior investigators. • Foster a positive, supportive, and high performance culture in the team with high levels of engagement. • Chair employee relations cases and make decisions consistent with Monzo’s values. • Work with Senior Manager on building EU team from scratch and how to scale the team for future growth.

Role Description The Customer Success Manager will be responsible for driving product adoption and supporting customer retention and growth across a portfolio of mid-market clients. Working in close partnership with Account Managers, this role focuses on enabling customers to achieve their business objectives through effective use of the Helpshift platform, delivering measurable outcomes through a data-driven and strategic approach. As part of a global organization, the role requires strong cross-functional collaboration across diverse teams and cultures. The ideal candidate brings demonstrated experience supporting mid-size global gaming companies, combining strong business acumen, critical thinking, and a data-informed mindset to deliver consistent value for both customers and Keywords. Key Responsibilities: - Leadership: - Collaborate directly with the Account Manager (AM) to manage a portfolio of customers and partner on value creation, with the joint goal of driving successful customer renewal and account growth. - Be the Helpshift product expert from the business user perspective, becoming a trusted, strategic advisor for your customers. - Advocate for customer needs cross-departmentally and manage issue escalation to the development team as needed. - Communication: - Work with customers to establish critical goals, or other key performance indicators that aid them in achieving their goals and demonstrating the value of Helpshift to their organization. - Jointly with your AMs, create and present quarterly business review to your customers. - Communicate your technical knowledge of Helpshift’s platform educating clients on best practices regarding SDK configurations, Key features and internal Dashboard administration. - Analytics: - Execute 1:many success programs to impact target customers facilitated by data and maturity of their product usage. - Use a combination of data and anecdotes to help work through ambiguity and deliver results that benefit both customers and Keywords. - Prepare post-meeting reports after quarterly business reviews with clear action items forming customer roadmap for the coming quarters. - Business: - Support the AM's commercial objectives by serving as the customer’s advocate throughout the duration of the contract lifecycle, from successful completion of the onboarding process to the identification and development of upsell opportunities. - Manage several projects and customers at one time, responding as needed to high priority client inquiries throughout the day, evening, and weekend when necessary. Qualifications - 3+ years of experience supporting Game Industry customers. - Experience managing 30–40 SMB and mid-market customers simultaneously. - Strong team player with high EQ and a customer-obsessed mindset. - Strong critical thinking, problem-solving, and project management skills. - Commercial awareness and business creativity, with a process-driven and execution-oriented approach. - Data-driven mindset with high attention to detail and ability to act as a trusted advisor for customers. - Ability to work through ambiguity and adapt quickly in a fast-paced, growing, and deadline-driven environment. - Excellent written and verbal communication skills. - Self-motivated and able to operate effectively in a remote environment. - Willingness to travel as required. Benefits - Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. - We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Company Description Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.