Role Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle—from deployment and onboarding through adoption, growth, and renewal—working closely with Sales, Product, Engineering, Customer Operations, and Support. Key Responsibilities - Customer Success Management - Build trusted relationships with customer stakeholders and executive sponsors. - Develop and execute Customer Success Plans aligned with customer business objectives. - Drive customer adoption, retention, satisfaction, and long-term growth. - Monitor customer health, usage trends, and business outcomes. - Identify customer risks and proactively lead mitigation plans. - Act as the primary customer advocate within Webbing. - Customer Lifecycle Management - Coordinate customer onboarding and deployment activities. - Ensure successful implementation of Webbing products and services. - Conduct regular customer cadence meetings. - Lead Executive Business Reviews (EBRs) and strategic planning sessions. - Track commitments and ensure timely follow-up on action items. - Business Growth - Partner with Sales to identify expansion and cross-sell opportunities. - Support strategic account planning and customer growth initiatives. - Promote adoption of new products and platform capabilities. - Operational Excellence - Maintain accurate customer records and Salesforce account hygiene. - Document customer architecture, stakeholders, and success plans. - Monitor SIM usage, data consumption, and service trends. - Coordinate operational requests with Customer Operations and Support. - Ensure timely communication during incidents and major service events. - Customer Site Visits - Travel regularly to customer locations across the United States. - Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits. - Strengthen executive relationships through face-to-face engagement. - Support strategic customer initiatives and key business milestones. Qualifications - 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles. - Experience managing enterprise or B2B customers. - Excellent communication, presentation, and relationship-building skills. - Strong organizational, analytical, and project management abilities. - Experience with Salesforce or similar CRM platforms. - Professional English (spoken and written). - Willingness to travel for customer meetings, Executive Business Reviews, deployments, and site visits. Requirements - Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity. - Experience managing strategic or global enterprise customers. - Knowledge of APIs, eSIM technologies, or connectivity platforms. Benefits - The opportunity for professional development within a reputable international innovative and growing company. - The opportunity to join a team of highly professional specialists in an international environment. - Fully remote role. - Medical benefits.

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Marketing Manager to join our team. This is an EMEA role, reporting to the Marketing Director in the EMEA Marketing department. Strategize and execute multi-channel Account-Based Marketing (ABM) campaigns and nurture programs across EMEA in multiple languages to generate demand within high-value enterprise segments. In this role, you will blend creativity with data-driven insights to lead end-to-end campaign execution, foster strategic relationships, and collaborate with cross-functional teams to achieve business growth objectives. What you’ll do (Role Expectations) - Lead end-to-end ABM campaign management for the strategic account program covering strategy, execution, and performance reporting - Develop and implement lead nurturing strategies utilizing marketing automation tools to segment, track, and engage target prospects - Drive market visibility and demand generation through multi-channel campaigns including outbound email, digital marketing, custom content, and direct mail - Track and analyze performance metrics to optimize campaigns, run innovative growth experiments, and provide actionable reporting to senior management - Build strong cross-functional relationships to deliver ABM enablement, briefing sessions, and regular updates to field, SDR, and sales teams Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain - Extensive enterprise B2B marketing experience within the technology sector, preferably with cybersecurity tech - Proven experience executing multi-channel ABM campaigns and lead nurture programs across EMEA in multiple languages - Deep knowledge of digital marketing channels, marketing automation capabilities, and data analysis tools to optimize campaigns - Exceptional cross-functional communication and interpersonal skills with experience interacting heavily with sales and field marketing teams What Will Make You Stand Out (Preferred Qualifications) - Experience leveraging generative AI marketing tools and predictive AI intent data to scale personalized content customization for strategic enterprise accounts - Experience operating within a shared service Center of Excellence (CoE) environment for digital and marketing automation execution - Strong project and program management skills with a track record of adapting to changing priorities in a fast-paced, agile environment #LI-Hybrid #LI- MP1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

• Achieve region-specific goals for volume, profitability, distribution, and velocity of branded products. • Direct and coordinate with representation to actively seek new on-premise and off-premise distribution in your designated region. • Develop and maintain strong, positive relationships with retailers and distributors. • Present the annual brand plan along with supporting programming to distributor partners. Reinforce this through regular interactions, general sales meetings (GSMs), and relevant touchpoints like focus days and trade shows. • Engage existing key accounts to secure new distribution, deliver timely presentations, and introduce new and "limited release" bourbons. • Work with the National Chain Team to ensure authorizations and mandates are fulfilled locally as needed. • Execute both on-premise and off-premise promotions, along with periodic special events like Bourbon Dinners, whiskey festivals, and account-level activations that boost brand awareness and encourage consumer sampling. • Train accounts, distributors, and consumers on our products, and promote the story of both Lofted Spirits’ brands. • Travel to and leverage the distillery's assets to strengthen brand and product knowledge among our commercial partners. • Oversee and implement our Single Barrel programs at the local level to create a positive impact in the market by rewarding our key supporters. • Attend market blitzes, ride-withs, and sales meetings to ensure distributor partners are accountable for executing and meeting the sales plan. • Complete all required administrative reporting and communications promptly, on a daily and weekly schedule. • Maintain all sales goals and personal budgets outlined to you and your territory. • Oversee the distribution and deployment of all merchandise and POS from the distilleries for events, accounts, and distributor staff. • Late night and weekend account visits and event attendance as needed. • Maintain records of sales calls, account information, and key personnel in Karma, ViP, and SalesForce. • Build selling stories for distributors and retailers using localized data to uncover new opportunities for brand development. • Other duties as periodically assigned.

Role Description We’re growing and looking to hire a Customer Success Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. As the primary point of contact for our top-tier customers, you will: - Build relationships across all levels, including senior executives. - Ensure successful adoption of our platform. - Guide customers through complex challenges by leveraging strong product fluency and a deep understanding of their business needs. - Act as the central coordinator across internal teams, ensuring customer issues are clearly defined, properly routed, and driven to timely resolution with clear ownership and accountability. - Orchestrate cross-functional teams to deliver outcomes that drive customer value, retention, and long-term success. - Ensure accountability across all stakeholders, especially during critical situations. Qualifications - 4+ years of experience as a Customer Success Manager or Technical Account Manager in a fast-growing B2B SaaS organization. - Experience managing large, complex customer accounts. - Ability to quickly ramp on complex products and operate at a “power-user” level. - Ability to operate effectively in ambiguous and fast-changing environments. - Excellent discovery and problem-framing skills (ability to ask the right questions and identify core issues). - Strong capability to influence and build trust with all levels of stakeholders with communication, social, and presentation skills. - Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles. - Experience with Operational Technology (OT) environments and industrial networks – a strong advantage. - Solid understanding of cybersecurity principles and secure network architecture. - Familiarity/Experience in Cyber Security i.e. Endpoint, SOAR, SIEM. Requirements - Serve as the primary point of contact and trusted advisor for executive stakeholders, aligning their business goals with product value by leveraging your product knowledge and expertise. - Guide customers through onboarding and adoption, leading proactive product enablement to drive long-term value realization with a strong focus on time-to-value and measurable business outcomes. - Monitor usage data and health indicators to preemptively address risks and capitalize on expansion opportunities. - Act as the "Quarterback" of the customer experience, synthesizing customer needs into actionable insights for Product and Sales to influence the roadmap. - Lead complex escalation workflows, aligning internal stakeholders to maintain momentum and resolve high-stakes challenges. Company Description Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance–whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visit claroty.com . Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. Follow us on social media: - LinkedIn - LinkedIn Life Page - Facebook - Instagram #LI-REMOTE