• Oversee the MCA team's day-to-day operations while building the analytical and programmatic infrastructure that turns raw member engagement data into targeted, timely care interventions. • Own the four-phase operational cycle — Data Aggregation, Risk Stratification, Trend Detection & Gap Analysis, and Intervention — and be accountable for the team's contribution to measure closure rates. • Synthesize member data from the Wellth app highlight engine, Member Care Queues, supplemental data feeds (pharmacy, lab, claims), and partner health plan sources into a unified, advocate-ready view. • Monitor aggregate performance across priority HEDIS measures detect cohort-level or geography-level anomalies before they become measure-year liabilities.

• Develops, assesses, and facilitates complex care management activities for primarily mental and behavioral health needs members • Evaluates the needs of the member via phone or in-home visits related to the resources available, and recommends and/or facilitates the care plan/service plan for the best outcome • May perform telephonic, digital, home and/or other site visits outreach to assess member needs and collaborate with resources • Develops ongoing care plans for members with high level acuity and works to identify providers, specialists, and community resources needed for care • Monitors care plans/service plans and/or member status and outcomes for changes in treatment side effects, complications and clinical symptoms • Provides education to members and their families on procedures, healthcare provider instructions, treatment options, referrals, and healthcare benefits

• Develops, assesses, and facilitates complex care management activities • Evaluates the needs of the member and recommends appropriate care • Develops ongoing care plans and collaborates with providers • Identifies problems and provides care management interventions • Coordinates care between members, caregivers, and care provider teams • Provides ongoing follow-up and monitoring of member status

• Lead dealer participation in MobileService+, including enrollment, launch, and sustainment, while ensuring ongoing operational readiness and compliance with program requirements. • Serve as a primary field contact for dealer questions, issue resolution, and escalation management related to MobileService+ operations. • Coach dealers on best practices for mobile service execution, technician readiness, customer outreach, and day-to-day mobile service operations. • Partner with internal & external teams across CCA, Fleet, field teams, 3rd party partners and strategy and operations to improve dealer performance and support growth and sustainment objectives. • Review dealer performance trends, identify gaps, and implement corrective actions to improve adoption, utilization, and customer experience. • Develop and deploy sustainment guides, field processes, and repeatable support models that can be scaled nationally. • Support dealer meetings, store visits, and follow-up recaps that document actions, decisions, and next steps needed to keep dealers on track. • Coordinate with dealers on key operational topics such as scheduling, training completion, vehicle readiness, service scope, and program tools and systems.