• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience; • Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows; • Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform; • Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies; • Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently; • Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process; • Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

Role Description We are looking for an enthusiastic and results-oriented Implementation Consultant for our B2B client. In this role, you will be responsible for leading the entire implementation journey, from project kickoff to successful Go-Live. You will act as a trusted advisor, helping B2B clients transform their procurement and financial processes by configuring the platform, managing complex implementation projects, and driving user adoption. What you will do: - Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience; - Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows; - Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform; - Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies; - Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently; - Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process; - Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements. Qualifications - 1+ year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a similar customer-facing role; - Proven experience managing multiple customer implementation projects simultaneously while keeping deadlines, stakeholders, and project scope under control; - Advanced English proficiency, both written and spoken, with confidence in leading business meetings and negotiations; - Strong analytical mindset and advanced Excel or Google Sheets skills, with the ability to organize, validate, and work with business metrics and data; - Experience understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems; - Excellent change management mindset with the ability to handle user resistance, simplify complex system logic, and guide corporate clients through process transformations; - Customer-oriented, proactive, and highly organized approach with excellent presentation, communication, and relationship-building skills; - Natural curiosity and a problem-solving mindset, with the ability to reverse-engineer technical issues and effectively collaborate with engineering teams to resolve complex implementation challenges involving APIs and integrations; - Ability to guide clients through organizational and process change, simplify complex product logic, and act as a trusted implementation advisor. Requirements - Experience implementing or onboarding B2B SaaS customers in the US, UK, or European markets; - Understanding of finance, accounting, procurement, or other core business operations; - Experience working with ERP systems (such as NetSuite, QuickBooks, Xero), CRM platforms, or other enterprise software; - Academic background in economics, finance, management, business, or a related technical field. Benefits - Fixed schedule: Monday–Friday, from 9am to 6pm GMT+2; - Opportunity to work fully remotely; - Inclusive international environment; - Compensation in USD; - Responsive management interested in your growth and long-lasting cooperation.

• Partner with clients to gather, understand, and document deployment and implementation requirements, ensuring successful project outcomes. • Develop and manage implementation plans, timelines, and project schedules while maintaining clear communication with clients throughout the process. • Configure, test, troubleshoot, and validate software solutions to support successful deployments and system functionality. • Deliver client training and ongoing support to promote effective adoption and use of the software platform. • Perform User Acceptance Testing (UAT) and Quality Assurance (QA) reviews on implementation deliverables to ensure accuracy and consistency. • Create and maintain implementation documentation, processes, and best practices to support standardized delivery for future clients. • Continuously evaluate implementation workflows and identify opportunities to improve efficiency, scalability, and the client experience. • Collaborate cross-functionally with implementation, support, and development teams to identify and resolve deployment-related issues. • Provide feedback to the software development team regarding product functionality, usability, and enhancement opportunities based on client and implementation experience. • Stay informed on emerging technologies, SaaS implementation best practices, and higher education industry trends to support ongoing innovation and client success.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Implementation Overview • In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both MasterCard and our customer • Deliver standard through complex implementation activities ensuring quality and reliability of the implementations. • Are you motivated to be a part of driving a world beyond cash? • Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement? • Are you able to cope with a fast changing and ambiguous environment? Role • Act as central point of contact for customers and/ or MasterCard customer representatives throughout processing implementation project end-to-end execution. • Assess and document customer needs and according implementation impacts on customers' and MasterCard's core and non-core processing systems and platforms. • Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology. • Act as processing implementation advisor, to customers' processing support staff. Provide guidance to execute all necessary processing implementation activities • Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel. • Provide internal and customer training. All About You • Relevant experience in "Information Technology" system knowledge, with strong understanding of network technology, applications, and project management. • Strong payment transaction processing and industry business principles knowledge. • Strong understanding of MasterCard's payment processing systems, formats and associated customer host interface testing services and principles. • Ability to interact well with the customer, Sr. and Executive management • Strong verbal and written communication skills with ability to leverage these skills in a teaching environment • Strong project management skills • Ability to drive change in a technical work environment • Ability to lead matrix organizations and cross functional teams • Self-Starter with ability to work independently • Trilingual in English, portuguese and Spanish are required Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.