• Partner with clients to gather, understand, and document deployment and implementation requirements, ensuring successful project outcomes. • Develop and manage implementation plans, timelines, and project schedules while maintaining clear communication with clients throughout the process. • Configure, test, troubleshoot, and validate software solutions to support successful deployments and system functionality. • Deliver client training and ongoing support to promote effective adoption and use of the software platform. • Perform User Acceptance Testing (UAT) and Quality Assurance (QA) reviews on implementation deliverables to ensure accuracy and consistency. • Create and maintain implementation documentation, processes, and best practices to support standardized delivery for future clients. • Continuously evaluate implementation workflows and identify opportunities to improve efficiency, scalability, and the client experience. • Collaborate cross-functionally with implementation, support, and development teams to identify and resolve deployment-related issues. • Provide feedback to the software development team regarding product functionality, usability, and enhancement opportunities based on client and implementation experience. • Stay informed on emerging technologies, SaaS implementation best practices, and higher education industry trends to support ongoing innovation and client success.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Implementation Overview • In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both MasterCard and our customer • Deliver standard through complex implementation activities ensuring quality and reliability of the implementations. • Are you motivated to be a part of driving a world beyond cash? • Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement? • Are you able to cope with a fast changing and ambiguous environment? Role • Act as central point of contact for customers and/ or MasterCard customer representatives throughout processing implementation project end-to-end execution. • Assess and document customer needs and according implementation impacts on customers' and MasterCard's core and non-core processing systems and platforms. • Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology. • Act as processing implementation advisor, to customers' processing support staff. Provide guidance to execute all necessary processing implementation activities • Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel. • Provide internal and customer training. All About You • Relevant experience in "Information Technology" system knowledge, with strong understanding of network technology, applications, and project management. • Strong payment transaction processing and industry business principles knowledge. • Strong understanding of MasterCard's payment processing systems, formats and associated customer host interface testing services and principles. • Ability to interact well with the customer, Sr. and Executive management • Strong verbal and written communication skills with ability to leverage these skills in a teaching environment • Strong project management skills • Ability to drive change in a technical work environment • Ability to lead matrix organizations and cross functional teams • Self-Starter with ability to work independently • Trilingual in English, portuguese and Spanish are required Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Implementation Purpose of the Team• The Customer Implementation Services team provides customer processing implementation support for MasterCard's new and core products and services in the form of processing and technical consultancy/advisory and project management services for existing and new customers. • We work in partnership with the account team representatives and market delivery managers / Technical account managers and product delivery in the regional offices and are focused on providing superior technical and product support to customers during their processing implementations. Job Description -• Act as central point of contact for customers and/or MasterCard customer representatives throughout processing implementation project end-to-end execution. • Assess and document customer needs and according implementation impacts on customers' and MasterCard's core and non-core processing systems and platforms.• Act as processing implementation advisor, to customers' processing support staff. Provide guidance to execute all necessary processing implementation activities• Deliver standard through complex implementation activities ensuring quality and reliability of the implementations. • Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement?• Are you able to cope with a fast changing and ambiguous environment? Role - • Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.• Assures processing interfaces with MasterCard's electronic payment processing systems are compliant with MasterCard's global product rules and specifications.• Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel.• Execute standard and non-standard customer testing processes, focus on technical processing customer interfaces. All About You • Education: Bachelor's degree in Information Technology, Computer Science, Programming, Systems Engineer, Computing Systems Engineer, Telecommunications Engineer or similar • Ability to interact well with customers• Strong verbal and written communication skills with ability to leverage these skills in a teaching environment• Project management skills.• Experience with card management systems • Relevant experience in "Information Technology" system knowledge, with understanding of network technology, applications, and project management. o Design thinking o Ability to design HTML using CSS o SQL basic - intermediate knowledge o Experience using and querying databases o API Knowledge for Java and open languages o Development systems methodologies knowledge• Card payment, Authorization, Clearing and Settlement processes knowledge • Know the basics of 4 party model• Familiar with currency conversion concepts• Spanish and English spoken• Occasional domestic and international travel Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description As a seasonal Workforce Specialist, you will play a critical role in ensuring smooth call center operations by monitoring real-time call traffic and workforce activity. You’ll be responsible for reallocating resources as needed, coordinating communications, and analyzing operational impacts. You will also keep Operations informed of any disruptions or performance shifts. Day to day, you'll: - Manage real-time contact volume across service sites and teams to meet business and customer performance goals. - Maintain workforce systems, routing configurations, access requests, and seasonal setup activities. - Partner across teams to resolve operational issues and support execution. - Lead communications and change management for program updates and operational impacts. - Maintain SOPs, job aids, and escalation documentation. - Monitor performance trends and identify service and efficiency improvements. - Support seasonal readiness planning and workforce initiatives. - Manage cross-functional projects from planning through implementation. - Execute predefined escalation processes during service disruptions. - Serve as a point of contact for operational incidents, outages, and unexpected events. - Provide after-hours support as needed. - Document daily activities, decisions, and operational outcomes. - Support onboarding and offboarding activities to ensure agent readiness and tool access. - Foster a culture of operational excellence, quality, and accountability. - Collaborate effectively with leaders, frontline teams, vendors, and cross-functional partners. - Perform other duties as assigned. Qualifications - Associate’s degree in a related field or the equivalent through a combination of education and related work experience. - Experience in workforce management, operations, project management, or process improvement. - Strong analytical skills, including workforce data analysis, forecasting, and performance monitoring. - Proficiency with Power BI, Excel, and operational reporting tools. - Experience creating documentation, communications, job aids, and support materials. - Strong stakeholder management skills with the ability to collaborate across teams, systems, and vendors. - Ability to work effectively in fast-paced, evolving environments and navigate ambiguity. - Excellent written, verbal, and interpersonal communication skills. - Effective time management and organizational skills, with the ability to manage multiple priorities. - Ability to work independently with minimal supervision. - Minimum of 1 year of related professional experience. Requirements - Experience with Aspect, IEX, Blue Pumpkin, or other workforce management systems. - Knowledge of contact center tools and systems to include PC, networks, or technical infrastructure environments. - 3 years related work experience. Benefits - Competitive pay. - Comprehensive benefits. - Support for life both in and outside of work. - Participation in one or more incentive compensation or short-term incentive plans. - Medical and prescription drug coverage. - Participation in the H&R Block Retirement Savings Plan (401(k) Plan). - Employee Assistance Program. - (Virtual) fitness center programs. - Associate discount program. - Business Travel Accident Insurance. - Associate Tax Prep benefit. Company Description At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. Pay Range: $16.06 - $24.09/Hr.