Founded in 1966, Mastercard is a worldwide transaction, payment-processing, and consulting company best known for its line of personal and business credit cards. As an employer, Ma
Specialist, Implementation
Location
Brazil
Posted
8 hours ago
Salary
0
Seniority
Mid Level
Job Description
Specialist, Implementation
Mastercard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Implementation Purpose of the Team• The Customer Implementation Services team provides customer processing implementation support for MasterCard's new and core products and services in the form of processing and technical consultancy/advisory and project management services for existing and new customers. • We work in partnership with the account team representatives and market delivery managers / Technical account managers and product delivery in the regional offices and are focused on providing superior technical and product support to customers during their processing implementations. Job Description -• Act as central point of contact for customers and/or MasterCard customer representatives throughout processing implementation project end-to-end execution. • Assess and document customer needs and according implementation impacts on customers' and MasterCard's core and non-core processing systems and platforms.• Act as processing implementation advisor, to customers' processing support staff. Provide guidance to execute all necessary processing implementation activities• Deliver standard through complex implementation activities ensuring quality and reliability of the implementations. • Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement?• Are you able to cope with a fast changing and ambiguous environment? Role - • Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.• Assures processing interfaces with MasterCard's electronic payment processing systems are compliant with MasterCard's global product rules and specifications.• Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel.• Execute standard and non-standard customer testing processes, focus on technical processing customer interfaces. All About You • Education: Bachelor's degree in Information Technology, Computer Science, Programming, Systems Engineer, Computing Systems Engineer, Telecommunications Engineer or similar • Ability to interact well with customers• Strong verbal and written communication skills with ability to leverage these skills in a teaching environment• Project management skills.• Experience with card management systems • Relevant experience in "Information Technology" system knowledge, with understanding of network technology, applications, and project management. o Design thinking o Ability to design HTML using CSS o SQL basic - intermediate knowledge o Experience using and querying databases o API Knowledge for Java and open languages o Development systems methodologies knowledge• Card payment, Authorization, Clearing and Settlement processes knowledge • Know the basics of 4 party model• Familiar with currency conversion concepts• Spanish and English spoken• Occasional domestic and international travel Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Related Guides
Related Job Pages
More Implementation Specialist Jobs
Implementation Manager
Baylor GeneticsBaylor Genetics pioneered the history of genetic testing. Now, we’re leading the way in precision diagnostics.
• Lead end-to-end Epic Aura implementations • Develop and manage detailed project plans and timelines • Serve as the primary point of contact for clients throughout the implementation lifecycle • Collaborate with engineering and integration teams to design and deploy Epic Aura integrations • Monitor system performance and user feedback for continuous optimization
Staff Software Engineer, Customer Administration
CoinbaseWe're building an open financial system for the world.
• Architect and deliver foundational platform capabilities • Drive the evolution of Control Center into an AI-agent-ready, headless operations platform • Partner with the Engineering Manager and Product counterparts to define architectural roadmaps • Build and maintain highly reliable, secure, distributed backend services • Collaborate across EAA engineering teams, Product Engineering, and Security Engineering
Role Description The Implementation Manager will support AirLife by analyzing cross reference data and customer spend against compliance. They will collaborate with Sales and Marketing stakeholders on implementation planning, standardization opportunities, sales presentations, and business reviews. Additionally, this role is responsible for leading implementation discussions with the customer, defining and articulating the best path for the customer to achieve financial targets, and project managing the implementation process both internally and externally. Qualifications - Knowledge of collaborating with sales team and customers on AirLife Agreement implementation strategies. - Ability to track customer compliance and identify areas of improvement. - Experience in developing agreement presentations and business review reporting. - Understanding of standardization opportunities for agreement customers, focusing on AirLife Secure products. - Experience in analyzing cross reference data and formulating a conversion roadmap. - Collaboration with the AirLife clinical team for in-servicing and education requirements. - Project management experience for product conversion. - Experience in developing new implementation strategies, resources, and tools. - Ability to perform in-person or virtual presentations to explain the implementation process. - Experience in reporting on implementations, challenges, and new opportunities. Requirements - Five or more years of experience in Healthcare Marketing or Sales. - Bachelor's degree or equivalent combination of education and experience. - Proficiency in MS Office Applications, including intermediate skills in Excel and PowerPoint. - Proficiency in Salesforce.com or a similar CRM. - Strong analytical and problem-solving skills. - Ability to work independently and as part of a team. - Strong presentation and communication skills. - Ability to work in a fast-paced and changeable environment. - Less than 10% travel required. Benefits - Commitment to customer satisfaction and product excellence. - Continuous improvement and effective Quality Management System. Company Description At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind.
• Lead resolution of the Customer Support team's most technically complex incidents and escalations, driving cross-functional investigations across customer architectures, platform capabilities, cloud infrastructure, and application design. • Serve as the primary technical escalation point within Customer Support, triaging complex issues, guiding Enterprise Customer Operations Engineers through difficult troubleshooting, and ensuring critical situations are resolved with urgency and technical depth. • Develop and maintain technical runbooks, support playbooks, automation, and knowledge base resources that improve resolution speed, consistency, and team capability. • Participate in on-call rotation and serve as the senior technical resource during high-severity incidents, coordinating response across internal teams and communicating clearly with affected customers. • Identify recurring operational issues and partner with Platform Engineering and Product to address root causes, reduce support burden, and improve platform reliability at scale. • Partner with customer engineering teams to provide expert-level troubleshooting guidance, architectural context, and operational recommendations that improve long-term customer health. • Navigate government change control processes, ATO-bounded environments, and classification-level constraints on behalf of customers and in coordination with internal teams. • Mentor Enterprise Customer Operations Engineers through technical coaching, case reviews, and knowledge sharing that builds team capability and a culture of operational excellence. • Collaborate with Implementation Engineering on complex onboarding transitions to ensure operational risks are identified and addressed before customers move to production.
