PointClickCare logo
PointClickCare

Transforming Care Through Technology

Customer Operations Launch Manager – 1 Year Contract

OperationsOperationsContractRemoteSeniorTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

1 day ago

Salary

$41 - $45 / hour

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Customer Operations Launch Manager – 1 Year Contract

PointClickCare

• Act as the customer operations liaison to lead multiple market ready health care solutions and services launch projects simultaneously. • Mobilize cross-functional efforts within customer operations to define strategies, develop tools and execute programs that drive the launch of world class solutions and services to its customers. • Manage the launch through early access pilots to commercial availability in a way that maximizes the outcomes of the customer operations organization, customer time-to-value, and company time to revenue. • Leverage SaaS new product introduction experience, project management skills and business acumen to build effective cross-functional partnerships, influence the business and use organization skills to navigate ambiguity. • Work in conjunction with product leaders and cross-functional teams.

Job Requirements

  • Experience in program management, project management, product management, consulting, corporate strategy, business operations or strategic planning in a SaaS Company.
  • Bachelor’s degree in Health Care, Business, Management, or 5+ years equivalent experience in project management or EHR systems.
  • Experience working closely with Professional Services or Customer Support.
  • Exceptional presentation, oral and written communication skills.
  • Strong critical thinking, problem solving, organizational, and decision-making skills.
  • Ability to manage conflict and drive decisions.
  • Ability to perform planning for complex projects, managing all tasks required to meet business needs within budget and deadlines.

Benefits

  • You will not be eligible for benefits or paid time off
  • We do provide an extra 4% per hour to pay you back for not receiving benefits

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