Title: Remote Veterinary Technologist (Seasonal) Role Remote RVT - Alberta Locations Alberta, Canada Remote status Fully Remote Job Description: About Us: VetWise (formerly Smart.Vet) is a provider of telehealth services in the veterinary industry, offering innovative solutions to pet care. Our mission is to deliver accessible, high-quality care to pets and their owners through a virtual environment. Over 70% of pet health concerns can be effectively addressed through virtual consultations, allowing us to provide timely and convenient care. We are dedicated to collaborating with animal hospitals by enhancing their in-person services, extending care availability and easing the workload on brick-and-mortar practices. Our goal is to support overburdened hospitals by providing patient care when it's needed most, whether during regular hours or after. We’re not here to compete—we're here to collaborate. While we've grown, we maintain a "mom and pop" culture and mentality, valuing personal relationships, and fostering a close-knit, supportive work environment. The Opportunity: VetWise is expanding and seeking seasonal part-time passionate, remote Registered Veterinary Technologists (RVT’s) to join our growing team in Alberta over our busy summer months! This role allows you to utilize your RVT skills to support pet owners, enhance access to care, and reduce the workload for veterinary hospitals. Your Role: - Conduct Remote Patient Triage and Support: Assess pet symptoms and medical histories through teletriage, helping determine the level of care needed, direct pet owners to appropriate next steps, whether emergency care or telemedicine consultation. - Client Education and Support: Provide compassionate support and answer questions about managing symptoms or administering medication after a consultation has been completed. - Coordinate Follow-Up Care and Appointments: Schedule follow-up appointments or check-ins and coordinate referrals to in-person clinics when necessary for further diagnostics or treatment. - Document and Update Patient Records: Accurately record patient histories and client interactions in the system to maintain up-to-date medical records for continuity of care. - Provide Emergency Virtual Triage: Offer immediate virtual triage assistance for urgent cases, assessing whether the situation requires emergency intervention and advising clients on first steps until they can reach in-person care. - Technical Support for Virtual Consultations: Ensure clients are prepared for virtual consultations by providing guidance on using the Smart.Vet platform and troubleshooting any issues to maintain a smooth consultation process. Our Requirements: - Must hold an active registration in Alberta and be a current member in good standing with the ABVTA - Minimum of 3-5 years experience as a Registered Veterinary Technician/ Technologist (RVT) - Minimum of 1 year of direct customer service experience - Excellent verbal and written communication skills - Must be proficient in using technology (i.e. skilled in navigating computers, managing virtual consultations, and using telehealth platforms to deliver high-quality veterinary care remotely) - Must have a quiet dedicated workspace at home including reliable high speed internet access, laptop or desk top computer - Capable of exercising sound judgment and problem-solving independently in a remote setting, including the ability to assess urgent situations and determine appropriate next steps - Must be available to work on weekends - Must be able to successfully pass an internet speed test Why Join Us? - Be part of a growing, innovative company that values a "mom and pop" approach to teamwork and relationships - Work remotely from the comfort of your home Schedule - Part-time Seasonal Role (July - October) - This role requires recurring Saturday and or Sunday shifts Location - Remote - Registered in the province of Alberta If you are a compassionate, skilled RVT with a passion for expanding access to veterinary care and supporting pet owners and veterinary teams alike, we invite you to apply! Submit your resume and complete our pre-screening questions to take the first step toward joining our family at VetWise.

• Respond promptly and professionally to incoming customer inquiries via email and our internal ticketing system • Triage and categorize support tickets, ensuring complex issues are quickly routed to our L2 and L3 technical teams • Learn the Crystal blockchain analytics platform inside and out to assist users with platform navigation and basic questions • Dedicate regular time to internal training, studying, and shadowing to build the technical skills required for your future promotion • Maintain accurate records of customer interactions and clearly document all initial troubleshooting steps.

• Verify valid IDs/documents during booking to comply with legal requirements • Respond to leads within 10min from the first message • Address tenant inquiries regarding invoices, payment methods, and check-in details • Facilitate a smooth customer experience by directing inquiries to appropriate internal teams • Secure signed agreements and ensure invoice payments during booking

Title: Bilingual (French/English) Customer Service Representative (WFH/Hybrid) Location: Fort Lauderdale FL US Full time Hybrid Operations Job Description: **This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training. It is a requirement of employment for you to reside within driving distance of our Fort Lauderdale office in case an in-office visit is needed or in case work from home status is ever rescinded.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: - Answer incoming calls and respond to customer’s request - Ability to work in a fast paced environment. - Book appointments for members with a high degree of data accuracy - Maintain excellent written and verbal communication skills on a consistent basis - Identify and escalate issues to supervisors - Responsible for adapting to fast changing guidelines with customers - Informs clients by explaining procedures; answering questions; providing information - Maintains and improves quality results by adhering to standards and guidelines Requirements - High school graduate or G.E.D. - Minimum of one year experience in an inbound/outbound call center or retail environment is preferred - Excellent oral and written communication skills - Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously - Ability to type at least 25 words per minute is preferred - Experience in providing exceptional customer service and maintaining established quality requirements - Must be able to pass a background check - Must be fluent (speaking/reading/writing) in both English and in Standard French (Standard French only, not French Creole) Benefits - Opportunity to continue working from home in our post-pandemic workplace - Eligible for Medical, Dental, and Vision after 60 days of continuous employment - $15,000 Life Insurance (Company Paid) - 401K plan eligibility after 1 year of service w/company match of up to 4% - Paid Time Off - Earn 10 days per year after 90-day probationary period - $200 Monthly Incentive Bonus Plan - Weekly/monthly gift card drawings/contests for meeting goals - Career learning and development programs - Casual dress code Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.