Opción YO

• Contact customers via chat, calls, voice messages and email to manage collections. • Follow up on outstanding payments and payment agreements. • Provide clear information about account status, due dates and payment methods. • Log each interaction in the system and keep the database up to date. • Resolve inquiries related to billing and payments. • Escalate cases when necessary while maintaining professional and empathetic communication. • Meet the company's collection recovery targets.

• Design, plan, and maintain manual and automated test plans for web and mobile platforms. • Ensure system stability by performing regression testing before each production deployment. • Validate the correct functioning of REST APIs, databases, and key integrations within our ecosystem. • Develop automation scripts for critical flows and integrate them into the CI/CD pipeline to optimize delivery times. • Document and track bugs thoroughly, collaborating with development on root-cause analysis. • Standardize quality criteria (such as acceptance criteria and the Definition of Done) together with the technology team.

• Actively prospect creators on Instagram, YouTube, and other relevant platforms • Evaluate profiles based on metrics such as engagement, audience quality, content consistency, and conversion potential • Execute personalized, scalable outreach • Manage the recruitment funnel: identification, contact, evaluation, and approval • Build and maintain a segmented influencer database • Detect trends, formats, and new profiles with high potential • Measure and optimize response, approval, and activation rates

• Identificar y atraer a los mejores talentos que se alineen con nuestra visión y valores. • Ser la fuerza impulsora detrás de nuestro proceso de reclutamiento.

• Execute and distribute content • Implement the content calendar on Instagram, TikTok, LinkedIn, and YouTube • Adapt content to various formats (reels, carousels, clips, lives, interviews) • Ensure consistency in tone, narrative, and quality across all posts • Monitor the performance of content and channels • Identify what works and what doesn’t, and adjust based on data • Optimize formats, copy, and distribution to improve results • Implement lead-capture actions from content • Execute and optimize funnels related to webinars and masterclasses • Transform long-form content into short pieces focused on reach and conversion • Manage audience interaction (comments, messages, mentions) • Identify engagement and conversion opportunities • Gather relevant insights from the community • Support the production and execution of webinars and masterclasses • Prepare promotional assets and supporting materials • Ensure the reuse/repurposing of content across social media and other channels

• Actively prospect creators on Instagram, YouTube and other relevant platforms. • Evaluate profiles based on metrics such as engagement, audience quality, content consistency and conversion potential. • Execute personalized and scalable outreach. • Manage the recruitment funnel: identification, contact, evaluation and approval. • Build and maintain a segmented influencer database. • Identify trends, formats and new creators with high potential. • Measure and optimize response, approval and activation rates.

• Actively prospect creators on Instagram, YouTube, and other relevant platforms. • Evaluate profiles based on metrics such as engagement, audience quality, content consistency, and conversion potential. • Execute personalized and scalable outreach. • Manage the recruitment funnel: identification, contact, evaluation, and approval. • Build and maintain a segmented influencer database. • Identify trends, formats, and emerging profiles with high potential. • Measure and optimize response, approval, and activation rates.

• Provide support to customers via chat, audio messages, and email. • Answer questions, resolve issues, and offer effective solutions to our customers. • Provide clear and accurate information about our services. • Keep accurate records of customer interactions and update our database.

• Provide online sessions to clients of Opción Yo. • Manage clients, ensuring adherence to the wellness process. • Respond promptly and professionally to assigned cases. • Follow company guidelines and comply with established policies.

• Support the daily operation of the CRM system, ensuring correct use, timely updates of information, and providing basic support to internal teams, contributing to data order, data quality, and continuous process improvement. • Assist with basic configuration and maintenance of workflows within the CRM. • Report incidents or errors to the area manager. • Assist in creating and updating user manuals and guides. • Support the upload, validation, and cleaning of data within the system. • Collaborate on the implementation of CRM improvements or updates under supervision. • Assist in reviewing support tickets or cases to ensure they are recorded correctly. • Collaborate in preparing basic reports for the Client Success team.