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PrideStaff

Best of Staffing award-winning firm ⭐️🏆 Offering expert staffing & recruiting solutions nationwide

Quality Assurance Supervisor

QA EngineerQA EngineerFull TimeRemoteSeniorTeam 501-1,000Since 1996H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

12 hours ago

Salary

$60K - $70K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Quality Assurance Supervisor

PrideStaff

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies • Monitor data entered into State Systems and other participant management systems for accuracy and timeliness • Identify deficiencies and trends, document findings, and recommend corrective action • Support local QA staff in resolving file and data issues to ensure no eligibility issues or disallowed costs • Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff • Ability to maintain and update multiple spreadsheets and reporting tools daily • Monitor quality assurance reports and dashboards and alert Quality Assurance Manager of any discrepancies • Assist with preparation for and response to program monitoring and audits • Support the development and continuous improvement of policies, procedures, and quality management practices • Partner with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff • Maintain up-to-date knowledge of standard operating procedures and contract and TEGL updates • Review incoming invoices, payment requisitions, and ACH requests for accuracy, proper authorization, and complete documentation before requests are submitted to management • Process weekly billing by preparing detailed payment spreadsheets and submitting to management for timely approval and payment • Identify any missing information, duplicate entries, or mathematical discrepancies. Collaborate with internal teams (operations, project managers, fiscal) to quickly resolve variances • Maintain a high level of accuracy and confidentiality in handling participant information • Approach each day and task with a positive attitude and a “ZAG” mindset • Other duties and projects as needed

Job Requirements

  • Bachelor's degree or equivalent workforce experience
  • WIOA, TANF, and/or SNAP experience in quality assurance, monitoring, compliance, case management, and/or eligibility a must
  • Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
  • Must be computer literate with strong MS Excel skills, Google Drive experience and the ability to learn specialized databases and software systems
  • Excellent interpersonal and communication skills, both oral and written
  • A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality.

Benefits

  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development

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