Cogstate logo
Cogstate

Simplifying brain health measurement.

Coordinator, Learning Services

GeneralGeneralFull TimeRemoteSeniorTeam 51-200Since 1999H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

21 hours ago

Salary

$55K - $65K / year

Seniority

Senior

Bachelor DegreeExperience acceptedEnglish

Job Description

Coordinator, Learning Services

Cogstate

• Support routine LMS builds, updates, and configurations using documented templates, SOPs, and established build standards. • Upload, organize, maintain, and retire learning content within the LMS according to defined standards. • Manage learner enrollments, assignments, access requests, and course lifecycle updates. • Maintain catalog accuracy, metadata, version control, and system hygiene across assigned LMS activities. • Execute standardized LMS reports, including participation, completion, and compliance tracking. • Perform LMS quality checks prior to handoff or publishing to ensure setup accuracy and consistency. • Support uploads and related LMS administrative activities. • Identify and escalate system issues, process gaps, or risks to the Associate or Senior Manager. • Serve as the first point of contact for Learning Inbox inquiries and LMS support requests. • Troubleshoot common LMS access, navigation, enrollment, completion, and learner account issues. • Provide timely and professional communication regarding support requests, status updates, and next steps. • Document issues accurately and escalate complex technical problems or requests beyond defined scope. • Support learners and internal stakeholders by following established support processes and escalation pathways. • Track assigned LMS requests, tasks, and deliverables using designated trackers and documentation tools. • Maintain accurate records, documentation, status updates, and project artifacts related to assigned work. • Assist with scheduling LMS-related meetings and maintaining supporting documentation as needed. • Identify potential delays, missing information, or blockers and proactively communicate them to the Associate or Senior Manager. • Verify assigned LMS activities meet documented requirements and quality standards prior to handoff. • Support Learning Services delivery activities while ensuring broader project ownership remains with the appropriate project lead or stakeholder.

Job Requirements

  • Bachelor's degree or relevant professional experience in administration, operations, customer support, training coordination, project coordination, learning support, education, healthcare, or a related field.
  • Learning technology, LMS, training, education, business administration, or related coursework.
  • Experience working within structured processes, SOPs, or administrative workflows.
  • Experience supporting multiple concurrent tasks, requests, or projects in a fast-paced environment.
  • Experience managing multiple priorities, deadlines, or requests simultaneously.
  • Experience using business systems, databases, software applications, or other technology platforms to complete day-to-day work.
  • Demonstrated ability to learn new technology systems and processes quickly.
  • Experience using or supporting a Learning Management System (LMS).
  • Experience supporting learning, training, education, enablement, or customer support programs.
  • Experience performing content administration, reporting, user management, or system support activities.
  • Experience working in regulated, compliance-focused, or quality-driven environments.
  • Working proficiency in Microsoft 365, including Outlook, Excel, Teams, and SharePoint.
  • Comfort using spreadsheets, reporting tools, and business systems to manage work and track progress.
  • Ability to learn new software systems and technology platforms.
  • Ability to follow documented SOPs, checklists, templates, and processes.
  • Ability to manage multiple tasks while maintaining accuracy and attention to detail.

Benefits

  • Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work from anywhere where Cogstate is registered to business within the United States, Australia, or the United Kingdom!
  • Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays.
  • 401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to3% of your yearly salary in Cogstate’s 401k program.
  • Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
  • Health, Dental & Vision Coverage: We've invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees.
  • Short-Term & Long Term Disability Life Insurance: 100% employer sponsored
  • Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
  • Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest.

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