• Perform daily data entry and maintain accurate records (approx. 2 hours per day, varying based on workload) • Assist with setting up facilities and backend systems ahead of launch • Draft emails, create documents, and follow up on outstanding items • Provide general administrative support, including electronic filing and maintaining organized records • Assist with compiling and capturing data for reports as needed • Support scheduling and calendar coordination • Communicate professionally with internal stakeholders and external contacts • Provide light user support as needed (no prior training or experience required) • Complete other ad hoc administrative tasks as required

• Prepare quotes and submit proposals to insurers. • Provide service and manage cooperative members in coordination with Cooperative Units and their respective managers. • Manage proposals, monitoring issuances, pending items, and refusals. • Issue payment slips (boletos) and insurance certificates. • Handle various requests related to insurance operations. • Clarify questions from managers and cooperative members, ensuring compliance with service standards, efficiency, safety, quality, and productivity. • Contribute to achieving the targets established by the Unit.

• Help new customers establish platform credentials with our various partners • Provide responsive customer support by diagnosing issues, troubleshooting problems, and delivering effective solutions to ensure a positive user experience • Collect proper documentation and forms to maintain customer files accurately and consistently in accordance with department workflows and procedures • Update customer information in our internal databases, on carrier platforms, and carrier partners • Task and pend to ensure timely and accurate processing, follow up as needed • Contribute or create a standard operation procedure for each process to be shared amongst your team for training and reference • Provide clear communication and documentation of workflow status • Respond to inquiries in a timely and professional manner

Role Description We are searching for the best talent for a Territory Assistant. The position is located at our Boston, MA office location. The overall responsibilities of the Territory Assistant position include: - Assuring that the proper equipment is available and knowledge of which sets are required for specific surgeries. - Delivering/Picking up equipment for surgery. - Performing and shipping product exchanges. - Maintaining equipment and promotional materials in a presentable manner. - Understanding and properly communicating the function of the product line. - Performing administrative duties to assure customer satisfaction. - Acquiring knowledge of all new products added to the line. - Communicating activities to regional and senior management and the Consultant via monthly reports. - Being involved in field support activities as assigned by Regional Manager / AVP. Qualifications - High School Graduate or equivalent distribution center experience. - 1-3 years of experience working within a medical device distribution facility. - Must have high attention to detail and ability to work in a fast-paced environment. - Computer literacy required, working knowledge of Microsoft Office Suite desired. - Knowledge of the DSI and product complaint process desired. Requirements - Field Support - Product Advertising - Product Scheduling Benefits - Base pay range: $45,100.00 - $73,370.00 - Eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). - Eligible to participate in the Company’s long-term incentive program. - Vacation: 120 hours per calendar year. - Sick time: 40 hours per calendar year; 48 hours for employees in Colorado; 56 hours for employees in Washington. - Holiday pay, including Floating Holidays: 13 days per calendar year. - Work, Personal and Family Time: up to 40 hours per calendar year. - Parental Leave: 480 hours within one year of the birth/adoption/foster care of a child. - Bereavement Leave: 240 hours for an immediate family member; 40 hours for an extended family member per calendar year. - Caregiver Leave: 80 hours in a 52-week rolling period. - Volunteer Leave: 32 hours per calendar year. - Military Spouse Time-Off: 80 hours per calendar year.