• Help new customers establish platform credentials with our various partners • Provide responsive customer support by diagnosing issues, troubleshooting problems, and delivering effective solutions to ensure a positive user experience • Collect proper documentation and forms to maintain customer files accurately and consistently in accordance with department workflows and procedures • Update customer information in our internal databases, on carrier platforms, and carrier partners • Task and pend to ensure timely and accurate processing, follow up as needed • Contribute or create a standard operation procedure for each process to be shared amongst your team for training and reference • Provide clear communication and documentation of workflow status • Respond to inquiries in a timely and professional manner

Role Description We are searching for the best talent for a Territory Assistant. The position is located at our Boston, MA office location. The overall responsibilities of the Territory Assistant position include: - Assuring that the proper equipment is available and knowledge of which sets are required for specific surgeries. - Delivering/Picking up equipment for surgery. - Performing and shipping product exchanges. - Maintaining equipment and promotional materials in a presentable manner. - Understanding and properly communicating the function of the product line. - Performing administrative duties to assure customer satisfaction. - Acquiring knowledge of all new products added to the line. - Communicating activities to regional and senior management and the Consultant via monthly reports. - Being involved in field support activities as assigned by Regional Manager / AVP. Qualifications - High School Graduate or equivalent distribution center experience. - 1-3 years of experience working within a medical device distribution facility. - Must have high attention to detail and ability to work in a fast-paced environment. - Computer literacy required, working knowledge of Microsoft Office Suite desired. - Knowledge of the DSI and product complaint process desired. Requirements - Field Support - Product Advertising - Product Scheduling Benefits - Base pay range: $45,100.00 - $73,370.00 - Eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). - Eligible to participate in the Company’s long-term incentive program. - Vacation: 120 hours per calendar year. - Sick time: 40 hours per calendar year; 48 hours for employees in Colorado; 56 hours for employees in Washington. - Holiday pay, including Floating Holidays: 13 days per calendar year. - Work, Personal and Family Time: up to 40 hours per calendar year. - Parental Leave: 480 hours within one year of the birth/adoption/foster care of a child. - Bereavement Leave: 240 hours for an immediate family member; 40 hours for an extended family member per calendar year. - Caregiver Leave: 80 hours in a 52-week rolling period. - Volunteer Leave: 32 hours per calendar year. - Military Spouse Time-Off: 80 hours per calendar year.

Role Description We are searching for the best talent for a Territory Assistant. The position is located at our Boston, MA office location. The overall responsibilities of the Territory Assistant position include: - Assisting Sales Teams in the preparation, delivery, and installation of Product Sets. - Improving customer service. - Using product knowledge to ensure sets are fully equipped and delivered timely to customer locations. - Ensuring product exchanges are completed accurately. You will be responsible for: - Assuring that the proper equipment is available and knowing which sets are required for specific surgeries. - Delivering/Picking up equipment for surgery. - Performing and shipping product exchanges. - Maintaining equipment and promotional materials in a presentable manner. - Understanding and properly communicating the function of the product line. - Performing administrative duties to assure customer satisfaction. - Acquiring knowledge of all new products added to the line. - Communicating activities to regional and senior management and the Consultant via monthly reports. - Being involved in field support activities as assigned by Regional Manager / AVP. Qualifications - High School Graduate or equivalent distribution center experience. - 1-3 years of experience working within a medical device distribution facility. - Must have high attention to detail and ability to work in a fast-paced environment. - Computer literacy required; working knowledge of Microsoft Office Suite desired. - Knowledge of the DSI and product complaint process desired. Requirements - Field Support - Product Advertising - Product Scheduling Preferred Skills - Accountability - Analytical Reasoning - Communication - Customer Empathy - Customer Service - Customer Support - Customer Support Operations - Customer Support Trends - Data Reporting - Detail-Oriented - Equipment Maintenance - Innovation - Issue Escalation - IT Service Desk - Process Oriented - Project Management Office (PMO) - SAP Field Service Management - Service Request Management Benefits - Anticipated base pay range: $45,100.00 - $73,370.00 - Eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). - Eligible to participate in the Company’s long-term incentive program. - Vacation: 120 hours per calendar year. - Sick time: 40 hours per calendar year; 48 hours for Colorado residents; 56 hours for Washington residents. - Holiday pay, including Floating Holidays: 13 days per calendar year. - Work, Personal and Family Time: up to 40 hours per calendar year. - Parental Leave: 480 hours within one year of the birth/adoption/foster care of a child. - Bereavement Leave: 240 hours for an immediate family member; 40 hours for an extended family member per calendar year. - Caregiver Leave: 80 hours in a 52-week rolling period. - Volunteer Leave: 32 hours per calendar year. - Military Spouse Time-Off: 80 hours per calendar year.

Role Description The Administrative Coordinator provides comprehensive administrative and operational support for the Art Department and serves as a primary point of contact for faculty, staff, students, visitors, and external partners. The position coordinates day-to-day departmental operations, manages calendars and scheduling, organizes meetings and special events, responds to inquiries, and composes and prepares correspondence and other administrative documents. The incumbent maintains confidential records, departmental files, databases, and reports while ensuring the accuracy and integrity of departmental information. - Oversees a variety of operational functions, including office supply and equipment management, inventory and surplus, mail and shipping services, office equipment checkout, and departmental facilities coordination. - Serves as the department's Building Coordinator, assists with facilities logistics, coordinates student locker assignments, maintains departmental rosters, manages the departmental email account, prepares undergraduate welcome communications and donor acknowledgment letters, and supports special projects and initiatives as assigned. - Exercises independent judgment, prioritizes multiple competing responsibilities, and collaborates with campus partners to ensure the efficient operation of a large, complex academic department. Qualifications - High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified. - Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. Requirements - Experience providing administrative coordination and operational support in a higher education or complex organizational environment. - Knowledge of UNM policies, procedures, systems, and resources, or experience working with similar institutional processes. - Experience with facilities coordination, including work orders, maintenance requests, and collaboration with facilities partners. - Knowledge of UNM’s building management system (FAMIS) or similar facilities/work order systems. - Experience with inventory management, asset tracking, equipment checkout, and surplus processes. - Experience managing office operations, including purchasing, supplies, records management, and administrative systems. - Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams. - Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities independently. - Experience working in an academic, arts, or creative environment. Benefits - This is a benefits eligible position. - The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. - UNM offers educational benefits through the tuition remission and dependent education programs.