• Provide leadership, guidance, and performance management for field service engineers or Biomed Technicians within the assigned region, ensuring high-quality service delivery. • Oversee regional service operations, including scheduling, workload balancing, and resource allocation to support customer needs efficiently. • Serve as the primary escalation point for complex technical or customer issues, coordinating solutions and ensuring timely resolution. • Monitor service metrics, customer satisfaction, and operational performance to drive continuous improvement and achieve regional goals. • Collaborate with cross-functional teams—including parts, logistics, training, and sales—to support equipment uptime and customer success. • Ensure regional compliance with safety standards, regulatory requirements, company policies, and OEM specifications. • Support hiring, onboarding, and professional development of field engineers to build a strong, capable, and engaged regional service team. • Where applicable, manage training for personnel resources to ensure only trained personnel are servicing equipment. • Lead and develop team members by setting clear direction, priorities, and expectations; providing regular feedback; and modeling organizational values to foster a healthy, trust-based culture of accountability and growth. • Driving and vehicle operation are essential functions of this role. • Other duties as assigned.

Role Description The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, and efficiently as per the operating parameters of the Statement of Work and management contract. This job is accountable for the management, financial, and operational performance of a facility or group of facilities within a region. The Facility Manager III is the primary BGIS representative for day-to-day contact with the Client and the Tenants for performance of the contract. The FM III will manage a portfolio of properties across Canada for a specific client user base. Key Duties & Responsibilities - Exemplify Customer Service and Create Memorable Customer Experiences - Is the single point of contact for a portfolio of properties and all facility-related requests. - Manages customer relationships and provides proactive communications. - Builds strong relationships with end users and is a trusted partner with the assigned line of business/client. - Creates presentations for client consumption showcasing trends & providing valued insights and recommendations that support the operations of a first-class facility. - Responds to incidents and ensures timely resolution of facility requests with insightful & proactive communication with concerned parties. - Coordinates with third parties, internal concerned parties, and client concerned parties to ensure that solutions are holistic, timely, cost-effective, and relevant to end user needs. - Provides a “white glove” service level and experience for a portfolio of properties with a high touch need. - Effectively manages escalations with a sense of urgency congruent with client expectations. - Financial Control - Responsible for the development of budgets (O&M, Transaction {rents etc.} and capital project expenditures) and be able to defend the logic to superiors and clients. - Using financial reports, perform monthly budget analysis and re-forecast allocations as necessary. - Meet annual targets as per contractual performance indicator. - Facilities Management - Manages facilities with square footage of 500,000 square feet. - Manage all aspects of facility requests including oversight and monitoring of all work orders, escalations, preventative maintenance activities, incidents, and small projects. - Properties generally have single tenants with simple building operations components e.g. HVAC system, life safety system etc. - Liaison with Client and Tenant on day-to-day facility management activities. - Develop and maintain complex preventative and corrective maintenance schedules; perform all maintenance to ensure asset integrity and value of all building systems and architectural components. - Ensure compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, building code, and health and safety issues by applying cursory knowledge of legislation related to these areas. - Prepare tender documents for RFP, tender, and analyze bids. - Negotiate best possible terms and prepare contract documents. - Approve service contracts up to authority level. - Monitor sub-contractor performance. - Prepare strategic analysis of properties considering financial indicators, market analysis, and long-term project plans. - Monitor service level requests from clients and ensure that they are within the scope of the contract; prepare service level change orders as required. - Annual Building Inspection (ABI) - Perform annual inspection of all sites and evaluate the condition of all building components. - Derive a project plan for future maintenance activities and input into Capital Planning. - Tenant Service Work - Evaluate tenant requests and demonstrate expertise by recommending cost-saving or otherwise more beneficial alternatives. - Performance Evaluators - Monitor results of various contract service performance indicators and develop action plans for deviations. - Meet all service level performance indicators. - Perform simple cost-benefit analysis. - People Management - Supervise Team Member(s) including directing activities, establishing goals and objectives, performance evaluation, and communicating vision for operations and maintenance; supervise facility managers. - Other duties as assigned. Qualifications - Five to ten years’ experience in a property/facility management environment. - Excellent communication and relationship management skills. - Excellent people management skills. - Self-starter, willing to learn, able to work independently. - Excellent business management/development skills. - Excellent at planning and organizing. - Strong negotiation skills. - Knowledge of building standards and requirements. - Strong analytical and problem-solving skills. - Superior communication and facilitation skills required to advise and influence client. - Strong computer skills. - Strong customer focus. - Strong technical knowledge. - Ability to multitask and meet strict deadlines under pressure. - Ability to work in a high touch environment with high client expectations. Licenses and/or Professional Accreditation - Certified Facility Manager through International Facility Management Association (IFMA). - Certified Property Manager through Institute of Real Estate Management. - Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI). - Real Property Administrator through Building Owners and Managers Institute (BOMI). Benefits - This is a regular, full-time position with a salary range of $84,493 to $105,616 per annum. - The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, and performance related to this role.

• Own internal and external sourcing campaigns to build and maintain a healthy pipeline of expert linguists and AI data specialists across languages and disciplines. • Design, administer, and score vetting and testing assessments that evaluate candidate quality and fit before onboarding. • Manage end-to-end onboarding for new experts, ensuring materials and processes deliver a smooth, professional experience and desired outcomes. • Maintain accurate, up-to-date records in the expert database to support fast, reliable assignment decisions. • Liaise with Production and Revenue stakeholders to align sourcing plans with account and project requirements. • Analyze pipeline and database data to identify sourcing gaps across accounts and disciplines, and use it to inform recruitment plans. • Partner with team members to ensure a smooth, timely candidate experience from application through onboarding. • Look for opportunities to streamline and improve sourcing, vetting, and onboarding processes, and provide ongoing training and support to junior team members.

Role Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle—from deployment and onboarding through adoption, growth, and renewal—working closely with Sales, Product, Engineering, Customer Operations, and Support. Key Responsibilities - Customer Success Management - Build trusted relationships with customer stakeholders and executive sponsors. - Develop and execute Customer Success Plans aligned with customer business objectives. - Drive customer adoption, retention, satisfaction, and long-term growth. - Monitor customer health, usage trends, and business outcomes. - Identify customer risks and proactively lead mitigation plans. - Act as the primary customer advocate within Webbing. - Customer Lifecycle Management - Coordinate customer onboarding and deployment activities. - Ensure successful implementation of Webbing products and services. - Conduct regular customer cadence meetings. - Lead Executive Business Reviews (EBRs) and strategic planning sessions. - Track commitments and ensure timely follow-up on action items. - Business Growth - Partner with Sales to identify expansion and cross-sell opportunities. - Support strategic account planning and customer growth initiatives. - Promote adoption of new products and platform capabilities. - Operational Excellence - Maintain accurate customer records and Salesforce account hygiene. - Document customer architecture, stakeholders, and success plans. - Monitor SIM usage, data consumption, and service trends. - Coordinate operational requests with Customer Operations and Support. - Ensure timely communication during incidents and major service events. - Customer Site Visits - Travel regularly to customer locations across the United States. - Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits. - Strengthen executive relationships through face-to-face engagement. - Support strategic customer initiatives and key business milestones. Qualifications - 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles. - Experience managing enterprise or B2B customers. - Excellent communication, presentation, and relationship-building skills. - Strong organizational, analytical, and project management abilities. - Experience with Salesforce or similar CRM platforms. - Professional English (spoken and written). - Willingness to travel for customer meetings, Executive Business Reviews, deployments, and site visits. Requirements - Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity. - Experience managing strategic or global enterprise customers. - Knowledge of APIs, eSIM technologies, or connectivity platforms. Benefits - The opportunity for professional development within a reputable international innovative and growing company. - The opportunity to join a team of highly professional specialists in an international environment. - Fully remote role. - Medical benefits.