Role Description The Customer Success Manager will be responsible for driving product adoption and supporting customer retention and growth across a portfolio of mid-market clients. Working in close partnership with Account Managers, this role focuses on enabling customers to achieve their business objectives through effective use of the Helpshift platform, delivering measurable outcomes through a data-driven and strategic approach. As part of a global organization, the role requires strong cross-functional collaboration across diverse teams and cultures. The ideal candidate brings demonstrated experience supporting mid-size global gaming companies, combining strong business acumen, critical thinking, and a data-informed mindset to deliver consistent value for both customers and Keywords. Key Responsibilities: - Leadership: - Collaborate directly with the Account Manager (AM) to manage a portfolio of customers and partner on value creation, with the joint goal of driving successful customer renewal and account growth. - Be the Helpshift product expert from the business user perspective, becoming a trusted, strategic advisor for your customers. - Advocate for customer needs cross-departmentally and manage issue escalation to the development team as needed. - Communication: - Work with customers to establish critical goals, or other key performance indicators that aid them in achieving their goals and demonstrating the value of Helpshift to their organization. - Jointly with your AMs, create and present quarterly business review to your customers. - Communicate your technical knowledge of Helpshift’s platform educating clients on best practices regarding SDK configurations, Key features and internal Dashboard administration. - Analytics: - Execute 1:many success programs to impact target customers facilitated by data and maturity of their product usage. - Use a combination of data and anecdotes to help work through ambiguity and deliver results that benefit both customers and Keywords. - Prepare post-meeting reports after quarterly business reviews with clear action items forming customer roadmap for the coming quarters. - Business: - Support the AM's commercial objectives by serving as the customer’s advocate throughout the duration of the contract lifecycle, from successful completion of the onboarding process to the identification and development of upsell opportunities. - Manage several projects and customers at one time, responding as needed to high priority client inquiries throughout the day, evening, and weekend when necessary. Qualifications - 3+ years of experience supporting Game Industry customers. - Experience managing 30–40 SMB and mid-market customers simultaneously. - Strong team player with high EQ and a customer-obsessed mindset. - Strong critical thinking, problem-solving, and project management skills. - Commercial awareness and business creativity, with a process-driven and execution-oriented approach. - Data-driven mindset with high attention to detail and ability to act as a trusted advisor for customers. - Ability to work through ambiguity and adapt quickly in a fast-paced, growing, and deadline-driven environment. - Excellent written and verbal communication skills. - Self-motivated and able to operate effectively in a remote environment. - Willingness to travel as required. Benefits - Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. - We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Company Description Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

Role Description As a Mid-Market/Enterprise Customer Success Manager, you will act as a trusted advisor and advocate for our customers, taking full ownership of the entire customer lifecycle from initial onboarding to an established, long-term partnership. In this role, you will bring deep expertise in lifecycle management, with a sharp focus on driving customer retention, mitigating churn, and executing structured business reviews and success plans. - Proven track record of managing complex implementation projects for a medium-sized book of clients. - Ability to understand diverse client needs, identify growth opportunities, and deliver targeted solutions. - Exceptional, well-structured English communication skills for navigating, presenting, and building relationships with stakeholders. Qualifications - Extensive and proven experience as a Customer Success Manager. - Fluent written and spoken English. - Well-structured communication skills in speaking and writing. Requirements - Adaptive Portfolio Re-prioritization: Stays on top of a defined book of business despite high volume and constant change. - Rigorous Account Autonomy: Owns day-to-day customer outcomes end-to-end. - Structured Stakeholder Collaboration: Delivers responsive, clear, and timely communication to customers and internal partners. - Proactive Risk Mitigation: Identifies early churn signals and executes standard playbook mitigations. - Reliable Customer Care & Empathy: Builds deep customer trust through exceptional reliability and dedicated care. - AI-Driven Operational Efficiency: Leverages approved AI and automation tools to increase daily throughput and communication quality. - Account Leadership & Peer Contribution: Leads assigned accounts with a strong sense of personal ownership. - Commercial Growth Identification: Drives commercial impact by identifying expansion and cross-sell opportunities. Benefits - Work from anywhere. - Flexible paid time off. - Flexible working hours (async). - 16 weeks paid parental leave. - Mental health support services. - Stock options. - Learning budget. - Home office budget & IT equipment. - Budget for local in-person social events or co-working spaces.

Role Description At Bakelite, you’ll help us create a better tomorrow with sustainable and innovative chemistry today. Join Our Team and Help Us Build a Stronger, Safer, Better World. YOUR IMPACT - Improve global liquidity visibility through 13-week cash forecasting and insights. - Lead daily global cash operations and ensure strong financial controls. - Support ABL borrowing base reporting and debt compliance. - Partner cross-functionally to improve working capital performance. - Strengthen treasury systems, automation, and operational efficiency. - Lead and develop a small global treasury team. WHAT YOU’LL DO - Liquidity & Forecasting - Own the 13-week cash flow forecast and variance analysis. - Partner with Finance and Operations to improve accuracy and assumptions. - Identify liquidity risks and funding needs. - Cash Operations - Manage global cash positioning, payments, and banking activity. - Oversee intercompany funding and account structures. - Ensure timely payments and strong internal controls. - Debt & Compliance - Support ABL borrowing base and collateral reporting. - Maintain covenant monitoring and lender reporting accuracy. - Systems & Banking - Manage Treasury Management System (Kyriba preferred). - Support SOX controls, audits, and automation initiatives. - Oversee banking relationships, KYC, and account administration. - Leadership - Coach and develop treasury team members across regions. - Improve processes, documentation, and execution standards. Qualifications - Bachelor’s degree in Finance, Accounting, Business, or related field (MBA preferred). - 8+ years of treasury experience in cash management and forecasting. - Experience with 13-week cash forecasting and ABL/debt structures preferred. - Private equity or leveraged environment experience preferred. - Experience leading or mentoring team members. - CTP/CTM preferred. - Strong Excel and treasury systems experience (Kyriba a plus). - Up to 10% travel, including international. Benefits - Global role with meaningful impact across the business. - Strong culture of safety, innovation, and sustainability. - Opportunity to build and scale modern treasury capabilities. - Supportive environment focused on development and growth. Location U.S. Remote: This remote role is approved only for candidates who reside and perform work in U.S. states where Bakelite is currently authorized to employ associates.

Role Description The Marketing Manager plays a critical executional role within the Marketing & Communications team at OSF, reporting to the Director of Marketing & Communications. This role is responsible for driving integrated marketing initiatives from planning through execution, ensuring work is prioritized, delivered on time, on brand, and tied to measurable business outcomes. This role is for an experienced, highly organized, execution-focused marketer who excels at managing campaigns, content, tools, vendors, and timelines—while collaborating closely with other Marketing Team members, Sales, Leadership, and external partners. The ideal candidate blends creative judgment, analytical thinking, AI fluency, and sales enablement experience, and is comfortable translating technical or scientific concepts into clear, compelling communications. Qualifications - 5 years of marketing experience and demonstrated success executing integrated campaigns and multiple projects simultaneously. - Experience in B2B marketing, food, agriculture, or science-based industries is a plus. - Experience in small and large Event / Tradeshow organization and execution. - Bachelor’s degree in Marketing, Communications, Public Relations, or a related field. - Proven experience managing projects and programs rather than people, with accountability for timelines, scope, and deliverables. - Demonstrated ability to digest technical or scientific subject matter and translate it for diverse audiences. - Strong execution mindset with the ability to work independently and proactively. - Demonstrated experience using AI tools and platforms to enhance marketing productivity, content creation, research, and analysis. - Experience creating sales enablement through the development of lead touchpoints, presentations, one-pagers, product narratives, and customer-facing tools. - Proven hands-on experience executing digital marketing, including SEO/SEM, email marketing, marketing automation, advertising, paid social, and content marketing with the ability to track, analyze and optimize campaign performance. - Demonstrated experience with CRM systems to manage contacts, campaigns, lead scoring, and customer/prospect data. - Excellent writing, editing, and proofreading skills with strong attention to detail. - Professional communicator across written, verbal, video, and in-person settings. Requirements - Microsoft Office (advanced proficiency) - PowerPoint power-user; capable of building executive-level and sales presentations - Adobe Acrobat Pro - AI tools/platforms that enhance marketing productivity - CRM systems (e.g., ZOHO, Salesforce, or similar) for managing contacts, campaigns, and the sales/marketing pipeline - Digital marketing and analytics platforms (e.g., Google Analytics, Google Ads, SEO/SEM tools, email marketing and marketing automation software) Key Responsibilities - Campaign & Project Management: - Plan, organize, and execute multi-channel marketing campaigns. - Manage timelines, assets, approvals, and budgets across concurrent projects. - Ensure alignment with OSF’s annual Marketing & Communications plan. - AI-Enabled Marketing Execution: - Use AI tools to improve the efficiency, quality, and scalability of marketing outputs. - Identify responsible opportunities to integrate AI into workflows. - Performance Analysis & Insights: - Track campaign performance and translate results into actionable recommendations. - Analyze category, customer, or syndicated datasets to inform strategy. - Report on CRM and digital marketing metrics (email performance, web traffic, conversion rates, pipeline contribution) to guide decision-making. - Sales Enablement Support: - Develop presentations, collateral, and tools that support sales efforts. - Align materials with customer needs, channels, and the sales cycle stages. - Content Development & Management: - Oversee creation of digital and print marketing materials. - Manage email marketing, SEO/SEM, and paid digital campaigns to drive engagement and lead generation. - Coordinate website content updates and content calendars. - Digital Marketing & CRM Management: - Maintain and optimize the CRM database, ensuring accurate contact, lead, and campaign data. - Build and manage email nurture sequences, marketing automation workflows, and lead-scoring models within the CRM. - Partner with Sales to align CRM pipeline stages, reporting, and lead hand-off processes. - Manage SEO/SEM, paid social, and other digital advertising channels to grow qualified traffic and leads. - Brand Stewardship: - Ensure brand guidelines, voice, and messaging consistency. - Act as a brand advocate across all platforms. - Events & Trade Shows: - Lead the planning and execution of small and large exhibitions, sponsorships, and events. - Develop objectives and post-event summaries. - Ensure trade show participation leads to measurable outcomes. - Vendor & Partner Management: - Manage external vendors and consultants. - Provide clear direction, timelines, and feedback. - Cross-Functional Collaboration: - Support collaboration across Marketing, Sales, Leadership, and other areas of the company. - Assist with internal communications initiatives. - Social Media & Influencer Support: - Support social media content planning, advertising and execution. - Coordinate influencer partnerships and sponsored content. - Continuous Improvement: - Stay current on marketing tools, trends, and best practices. - Identify opportunities to improve processes and effectiveness. - Additional Responsibilities: - Perform other duties as assigned. Mission Statement Harnessing excellence in talent, passion, culture, technology, and innovation, OSF delivers premium quality tree fruit products in the constant pursuit of a healthier, more sustainable world. Company Description Okanagan Specialty Fruits® (OSF) is a vertically integrated company specializing in the development, growing, processing and marketing of novel tree fruit varieties developed through bioengineering and other molecular tools. Based in Summerland, British Columbia, Canada, OSF was founded in 1996. OSF’s flagship product is its nonbrowning Arctic® apples. Arctic apples provide a sustainable solution to less food waste and improved apple consumption. For company information and partnership opportunities, visit www.osfruits.com .