• Retain and renew GNMRR within the Docusign commercial business unit • Develop and execute upgrade/renewal processes and strategies and ensure compliance to internal data management and reporting, including the use of Salesforce.com • Assess sales activities and forecasts to determine sales progress and required improvements • Recommend and implement improvements to achieve sales goals • Coach salespeople to develop their sales skills including vertical market management, forecasting, negotiations and other necessary skills while maintaining individual accountability to goals • Maintain/protect Docusign core values by hiring culturally aligned team members and leading by example • Provide value in complex negotiations and the closing of new business, including appropriate use of Account Executives to maximize results • Work with each RS/RC to develop and implement vertical-wide business and sales plans to achieve sales quota • Ensure the team effectively leverages sales tools and systems consistently and in alignment with clearly defined rules of engagement • Communicate and prioritize product and business needs from the field to appropriate corporate departments • Identify and support opportunities for the training and professional development of department personnel • Operate well in a fast paced, dynamic environment without requiring significant supervision

Role Description Ce poste est placé sous l’autorité de la cheffe de secteur FPE-AE (formation professionnelle, emploi et aides économiques) de Rouen au sein du service Aides Économiques et Politiques Sociales de la Direction régionale Normandie. - Travaux d’analyse, de chiffrage, de contrôle, de saisie informatisée des données, de classement à partir d’informations diverses (textes réglementaires, documents d’information, de gestion, informations orales). - Responsabilité de la gestion de dossiers demande d’aide sur différents dispositifs : alternance et chèque énergie. - Assistance et relation de service à l’usager en assurant des permanences téléphoniques et mails. MISSIONS : - Assurer la gestion des dossiers. - Saisir les éléments sur un logiciel spécifique au domaine d’activité. - Assurer les contrôles administratifs. - Mettre en paiement et en recouvrement. - Rédiger les correspondances administratives. - Assurer le relationnel avec les interlocuteurs externes ou internes liés aux dossiers dont vous aurez la charge. - Assurer l’assistance téléphonique sur les dispositifs confiés à l’établissement. Qualifications - Connaissance de l’environnement de l’ASP. - Connaissance des réglementations et des circulaires relatives aux dossiers gérés. - Connaissance des procédures et obligations liées au domaine d’activité. Requirements - Maîtrise des écrits administratifs. - Maîtrise des logiciels de bureautique. - Aptitude à utiliser les informatiques de gestion. - Savoir gérer son temps – réactivité - priorisation. - Capacité à travailler en équipe. - Capacité d’adaptation. - Qualités relationnelles (accueil, expression orale). - Polyvalence. - Respect des procédures. - Capacité d’écoute. - Organisation. - Capacité d’analyse et fiabilité dans l’exécution des tâches. - Capacité à rendre compte. - Respect de la confidentialité des informations. Benefits - Niveau 4 Baccalauréat requis. Company Description - Documents à transmettre : CV et lettre de motivation obligatoires. - Contact : job.dshrp.agencedeservicesetdepaiement@recruitee-email.com - Contact : veronique.gand@asp.gouv.fr

Role Description CAI Software is seeking an End User Services Manager to support and coordinate our End User Services operations in a multi-country environment. This is a hands-on coordination role that combines technical expertise, service management, cloud administration, vendor management, and team coordination. The person will work closely with the IT Manager to ensure that the End User Services team is well organized, support activities are delivered on time, tickets are properly monitored, documentation is maintained, and IT services remain stable, secure, and aligned with business needs. The ideal candidate has strong experience with Microsoft cloud technologies, especially: - Microsoft 365 - Azure - Entra ID - Exchange Online - SharePoint Online - Intune - Identity management - Single sign-on - Endpoint support Fluent English is required, as this role will interact regularly with stakeholders, vendors, and teams across different countries. Qualifications - Previous experience in IT support, End User Services, Systems Administration, IT Operations, or Infrastructure Support. - Experience coordinating or technically leading support teams, service desk teams, or End User Services teams. - Strong hands-on experience with Microsoft 365 administration. - Good knowledge of Azure and Microsoft Entra ID. - Experience with Exchange Online, SharePoint Online, Teams, OneDrive, and Microsoft 365 licensing. - Experience with identity and access management, including users, groups, permissions, MFA, conditional access, and SSO. - Experience with Windows environments, Active Directory concepts, Windows domains, and endpoint support. - Experience with ticketing systems, support processes, SLA monitoring, and service reporting. - Familiarity with Intune, MDM, endpoint compliance, and device management. - Experience administering SaaS platforms such as Jira, Confluence, Atlassian products, GitHub, or similar tools. - Experience with vendor management, licensing, renewals, and support escalations. - Familiarity with cloud, AI concepts, automation, and modern workplace technologies. - Ability to coordinate multiple priorities, follow up on deliverables, and keep operational activities organized. - Strong communication skills with both technical and non-technical audiences. - Fluent English, both written and spoken. - Portuguese fluency. Requirements - Coordinate the daily activities of the End User Services team. - Monitor ticket queues, priorities, SLAs, escalations, and service performance. - Ensure support requests, incidents, and service tasks are handled effectively and delivered on time. - Act as a senior escalation point for complex end-user, identity, Microsoft 365, and access-related issues. - Help organize team workload, follow-ups, deliverables, and operational routines. - Support continuous improvement of support processes, documentation, and service quality. - Maintain clear communication with users, business stakeholders, IT leadership, and external vendors. - Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Microsoft 365 licensing. - Support Azure and Microsoft Entra ID administration, including users, groups, roles, enterprise applications, access policies, and identity lifecycle processes. - Manage and support single sign-on integrations using Entra ID, including SaaS platforms and third-party applications. - Support modern authentication, MFA, conditional access, and access control best practices. - Support Windows domain environments, Active Directory concepts, hybrid identity, and endpoint access management. - Work with Microsoft 365, Azure, and SaaS vendors to troubleshoot issues and coordinate service changes. - Support endpoint management processes, including device lifecycle, configuration, compliance, and security controls. - Work with Intune or other MDM solutions to manage policies, device compliance, application deployment, and endpoint standards. - Help ensure users have the correct access, licenses, devices, and tools required to perform their work. - Support onboarding, offboarding, role changes, and access reviews. - Promote secure and standardized endpoint and access management practices. - Monitor and improve the use of the ticketing system, ensuring tickets are properly categorized, prioritized, assigned, and resolved. - Maintain and improve the IT knowledge base, ensuring documentation is concise, accurate, and up to date. - Create and maintain operational reports for IT leadership, including ticket trends, SLA performance, backlog, recurring issues, and team workload. - Support ITIL-aligned practices such as incident management, request fulfillment, problem management, and change management. - Participate in change management processes, ensuring changes are properly documented, assessed, approved, and communicated. - Administer and support collaboration, development, and service platforms such as Jira, Confluence, Atlassian products, GitHub, and other SaaS tools. - Manage users, groups, permissions, access models, workflows, spaces, projects, integrations, and SSO configurations where applicable. - Support integrations between business platforms and Microsoft Entra ID. - Ensure platform access, permissions, and configurations follow company security and governance standards. - Support and coordinate IT projects related to Microsoft 365, identity, endpoint management, SaaS platforms, and support operations. - Participate in system migrations, Microsoft 365 migrations, tenant or domain transitions, licensing changes, and platform consolidation initiatives. - Coordinate vendors, managed service providers, and software providers to ensure timely delivery and effective issue resolution. - Assist with license management, renewals, usage reviews, cost optimization, and vendor performance tracking. - Support post-acquisition or post-merger IT integration activities when required. - Promote security best practices across identity, endpoints, Microsoft 365, SaaS platforms, and support processes. - Support access control, audit readiness, vulnerability remediation, and compliance-related activities. - Help maintain secure configurations for Microsoft 365, Entra ID, endpoint management, and SaaS platforms. - Contribute to process automation, scripting, and operational improvements where appropriate. - Stay familiar with cloud, AI, automation, and modern workplace technologies, including the responsible use of AI tools in IT operations. Benefits - Opportunity to drive critical transformation initiatives. - Highly visible role working directly with senior leadership. - Exposure across every function of the business.

Role Description At Go1, Customer Success is about helping customers get real business value from learning, while building long-term, commercially healthy partnerships. We’re looking for a Customer Success Manager to own and grow a portfolio of mid-market customers across APAC. You’ll partner closely with Learning, HR, and People leaders to help them connect their workforce development goals to the value Go1 can deliver, from onboarding and adoption through to renewals, expansion, and strategic planning. This role would suit someone who enjoys the mix of relationship management, problem-solving, commercial ownership, and customer strategy. You’ll need to be comfortable working in a fast-moving remote environment, balancing competing priorities, building relationships across customer organisations, and taking ownership of outcomes, not just activity. What you’ll do: - Customer Success and Retention - Own and grow a portfolio of mid-market customers, acting as their trusted strategic partner. - Build strong, multi-threaded relationships across customer organisations, from day-to-day users through to executive decision-makers. - Lead onboarding, adoption, business reviews, and success planning to help customers maximise the value of their Go1 partnership. - Use customer insights, product usage, and business goals to identify risk, improve retention, and support successful renewals. - Help customers understand and adopt new Go1 products and capabilities as we continue to innovate. - Growth and Commercial Ownership - Identify and develop expansion opportunities across your customer portfolio. - Lead commercial conversations with confidence, including renewal and growth discussions. - Partner closely with Sales to support successful renewals, upsell, and expansion opportunities. - Use customer usage, organisational change, stakeholder insight, and business context to spot opportunities early. - Create proactive account plans that support customer value, retention, and growth. - Strategic Account Management - Engage confidently with multiple stakeholders across customer organisations, including senior leaders and executive sponsors. - Understand what is happening inside your customers’ businesses and use that context to shape account strategy. - Run strategic customer conversations that connect Go1’s platform to broader business outcomes. - Balance competing priorities across a portfolio of accounts and know where to focus your time for the greatest impact. - Ways of Working - Collaborate with Product, Marketing, Professional Services, Support, and Sales to improve the customer experience. - Bring customer insight back into the business to help shape how we support and grow our customers. - Use AI, data, and technology to work smarter, improve productivity, and deliver better customer outcomes. - Build strong internal relationships in a remote-first environment. - Contribute ideas, test new approaches, and help us continuously improve how we work as a Customer Success team. Qualifications - 3+ years’ experience in Customer Success, Account Management, Relationship Management, or another customer-facing commercial role. - A proven track record of managing renewals, retention, and revenue growth in a B2B SaaS or recurring revenue environment. - Strong commercial acumen, with the ability to connect customer objectives to business outcomes and growth opportunities. - Experience managing a portfolio of mid-market customers and balancing competing priorities. - Excellent relationship-building, discovery, and communication skills. - Confidence engaging senior stakeholders and executives. - Experience identifying customer risk, building action plans, and working cross-functionally to improve customer health. - A data-driven mindset, using customer insights, product usage, and business context to shape strategy and make sound decisions. - Curiosity, adaptability, and confidence experimenting with AI and technology to improve how you work and how customers succeed. - A proactive, self-starting approach, with the ability to operate well in a remote, fast-moving environment. - A collaborative, low-ego style and a strong sense of ownership. - Experience in HR tech, learning technology, workforce enablement, or B2B SaaS is a plus. Benefits - Annual bonus or commission plan. - Employee Stock Option Plan: Opportunity to share directly in our success through stock options. - Public Holiday Swap: Swap a public holiday for another preferred day. - Flexible Working: We are a fully remote organisation with team events and travel throughout the year. - Wellbeing & Learning Days: An additional five days of paid leave per year. - Learning Budget: $500 USD per financial year, plus access to additional Career Growth Budget. - WFH/Transport Budget: Monthly allowance for internet/phone expenses or public transport. - Home Office Setup Budget: One-off allowance for desk, chair and/or monitor. - Parental Leave: Minimum of 18 weeks paid parental leave for primary carers + 6 weeks paid parental leave for secondary carers. - Wellbeing Support: Access to counselling and wellbeing initiatives.