• Manage lobbying efforts and legislative strategy • Monitor and report on state legislation related to school safety and security • Engage with agency leaders and advocacy groups • Collaborate with sales team to align legislative activity with deals

Role Description The Clinical Support Manager is responsible for creating, driving and supporting new workflow and processes – clinical and technological – for clients and Sound physician advisors as part of Sound ASSURE. When on shift, this individual will serve as the business leader and point-of-contact for clients and physicians. The Details: - Candidates located in and/or able to work in Central or Eastern time zone preferred. - Schedule: - Friday – Sunday: 7:00am to 5pm - Admin Day Thursday: 8am to 1pm - Schedule can fluctuate as staffing requires, and may become 10-hour shift - Will be in holiday rotation. Rotation is scheduled >1 year in advance for planning purposes In this role, you will be responsible for: - Continually evaluating processes, tools (Sound Connect, Advisor Connect, and client EMR’s), and workflows to identify opportunities for improvement - Serving as a point of contact for physician advisors and clients (e.g., issues related to clinical processes and triage for other potential issues related to physician advisor case review or hospitalist teams) - Triaging case review requests to determine which cases need be sent for secondary review by the physician advisors - Independently maintaining EMR Accesses and communicating to appropriate team members for support when issues arise - Preparing PDF extracts of key components of the EMR needed for physician advisor case review - Resolving issues preventing physician advisors from completing cases such as missing information, questions for case managers or hospital partner physicians, EMR access issues, etc. - Monitoring and triaging case requests to ensure target case completion deadlines are achieved - Assisting Clinical Support Manager when needed to supply data for analysis in order to prepare reports for Senior Leadership Team - Facilitating and completing workflows for all potential opportunities related, but not limited to, observation and short stay patient - Reviewing hospitalist patient lists for observation and short stay cases - Reviewing patient medical record for needed information - Creating cases in internal software - Communicating with Hospitalist Team of any status changes that need to be made - Documenting all steps in internal software - Assisting in creating, coordinating and standardizing communication efforts between Sound hospitalist and Sound Physician Advisors as necessary - General office work (data entry, forms, etc.) - Completing additional special projects as assigned Qualifications - Resourceful: Proactive willingness to utilize available information and tools to figure things out - Adaptable: Demonstrates flexibility and a willingness to change as circumstances evolve - Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process - Intellectually curious: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done - Passionate: Demonstrates a genuine enthusiasm for and excitement about the work; gets others excited about work or projects they're involved in and working on - Strategic thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action - Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization - Communication: The ability to speak, write, and listen clearly and consistently Requirements - Associates or Bachelor’s Degree in nursing or LPN certification preferred or related field - Proficiency with Microsoft Office Suite, including advanced Outlook, Word, Excel, Visio, Microsoft Project and PowerPoint skills - 3+ years of experience in case management in emergency or acute care setting - Strong clinical knowledge and experience in the Acute Care Hospital setting (Critical Care, Emergency Department, and/or Case Management experience is helpful) - Ability to assess patient’s clinical status for admissions, observation or discharge - Proficient with electronic medical record systems Salary Range This position offers an annual salary range of $75,000 to $85,000, as well as a bonus opportunity outside of base pay. Exact salary will depend on the candidate’s experience, education and geographic location.

Role Description The Sr. Customer Success Manager (CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and consultancy skills, striving to become a trusted advisor to the customer. The CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The role has strong relationship skills and can create win/win environments for all parties they work with. The CSM will be responsible for having a solid knowledge of Verint Product Solutions and applying this knowledge in all aspects of the job. Principal Duties and Essential Responsibilities - Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations. - Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives. - Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists. - Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes. - Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product. - Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions. - Identify Expansion Opportunities to drive revenue growth. - Negotiate and close renewals with existing customers. - Own working with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight. - Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. - Bring intelligent product feedback and recommendations from customers back to the product team. - Advocate customer needs/issues cross-departmentally. - Manage account escalations as needed. - Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization. Qualifications - Bachelor’s degree or equivalent experience - Minimum of 8 years of experience in a customer-facing role focused on Customer Success - A strong sense of urgency to perform actions quickly - Proven ability to drive continuous value of our product(s), with a passion for customers to help them succeed - Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through direct demonstrations in a lab environment - A “do what it takes” mentality - Detail oriented and a strategic thinker - Strong team player but a self-starter that can operate independently - Proficiency in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls during mid-day, and facilitating onboarding meetings in the afternoon, etc. - Ability to effectively and successfully handle customer service issues and conflict situations - Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations Preferred Requirements - Prior experience in closing renewals and/or professional services opportunities - Experience managing customers of various sizes and knowing how/why to manage them differently - Experience with Totango or other customer success platforms Company Description Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.

Role Description The Global Facilities Manager is responsible for overseeing and managing all aspects of facility operations across multiple international locations. This role ensures the efficient, safe, and sustainable operation of facilities, including offices, data centers, warehouses, and other sites, aligning with organizational goals and compliance standards. - Lead the strategic planning and day-to-day management of global facilities operations across all regions. - Oversee facility maintenance, space planning, lease administration, construction projects, security, and sustainability initiatives. - Manage vendor relationships, contracts, and service level agreements (SLAs) globally. - Develop and manage facility budgets; identify cost-saving opportunities and track expenditures. - Ensure compliance with international health, safety, and environmental regulations and standards. - Collaborate with HR, IT, Security, and other departments to ensure a high-quality workplace experience. - Implement global facilities policies, procedures, and standardization efforts. - Coordinate real estate strategy, including site selection, lease negotiations, and renewals. - Lead global facility-related projects, including expansions, moves, and renovations. - Support business continuity and emergency preparedness plans for all locations. - Other duties as required by Manager. Qualifications - Bachelor’s degree in Facilities Management, Engineering, Business Administration, or related field. Master’s degree or certifications (e.g., IFMA, PMP) a plus. - 8+ years of progressive experience in facilities management, with 3+ years in a global or multi-site leadership role. - Strong understanding of international building codes, sustainability practices, and workplace technologies. - Experience managing cross-cultural teams and navigating global operations. - Excellent project management, negotiation, and communication skills. - Proficiency in facilities management software (e.g., CAFM/IWMS systems). Preferred Skills - Experience with corporate real estate and workplace strategy. - Knowledge of ESG and LEED principles. - Multilingual capabilities are a plus. - Comfortable with international travel (up to 25%). Benefits - Group benefits currently include a selection of health care plans with prescription drug coverage. - Dental plan. - Vision plan. - Basic and supplemental life insurance. - Flexible spending account for medical and dependent care expenses or a health savings account based on plan selection. - Short/long term disability. - 401(k) Savings Plan. EEO Statement We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. This is a remote position in the US. We are open to candidates in various states, with the exception of those residing in the following: AK, DC, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, VT, WY, WV. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $70,000 USD - $80,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors.