Role Description The Program Manager (PM) under the direction of the Associate Director, is responsible for the oversight, operations, and direct management of Pharmaceutical Patient Support Programs. The Patient Support Program Manager assumes overall responsibility for financial and operational requirements, relating to their program/s, and is responsible for the implementation of contractual agreements specific to the delivery of client and patient services. Duties and Responsibilities - Collaborates with partnering pharmaceutical company to ensure performance expectations are met and maintained. - Maintains a patient centric approach to all decisions and activities related to their assigned Patient Support Program. - Maintains team training matrix, HR files, and other required documentation for audit up to date. - Works closely with internal and external stakeholders to ensure ongoing alignment and operations are meeting program requirements. - Communicates program updates (including competitive intelligence and strategic insight) on an ongoing basis with Bayshore management team. - Takes a quality improvement approach when reviewing operations and delivering patient care. - Always maintains confidentiality of pharmaceutical partner and corporate information. - Develops business cases that deliver prompt, cost effective, creative solutions to the pharmaceutical partner and Bayshore. - Utilizes data modeling and analytical techniques to identify efficiencies and areas of opportunity and improvement. - Is responsible for understanding, implementing, and monitoring all data reporting assigned to the program. - Responsible for data integrity and accurate data collection by program staff. - Uses exceptional negotiation and customer service skills to cultivate long term partnerships in an ethical, transparent manner. - Prepares and presents Quarterly Business Reviews (as contractually required) to both internal and external stakeholders. - Supports the procurement, implementation, launch, and development of revenue generating programs. - Serves as primary point of contact for internal and external partners to address and resolve any program specific inquiries. - Is financially responsible for the program P&L and works with senior management and finance to ensure the program is in a positive financial position. - Consistently and proactively stays abreast of industry changes and shares strategic market insight with pharmaceutical partners. - Demonstrates strong presentation skills and has public speaking ability to present complex data to customer groups during quarterly business meetings and for all ad hoc requests. - Completes other tasks as requested. Operations - Develops and maintains specific program protocols, supporting documents, policies and procedures. - Actively participates in the reporting of incidents or occurrences through the Quality Management System (QMR). - Has a solid understanding of accounts payable and accounts receivable methodology. - Ensures timely and compliant reporting of Adverse Events (AEs) and Product Quality Complaints (PQCs) in accordance with Health Canada pharmacovigilance requirements and guidelines. - Has strong project management skills and the ability to manage day to day operations while assuming responsibility for several projects simultaneously. - Assists in the development and/or revision of policies and procedures. - Performs and supports regular program audits and quality assurance reviews to ensure KPI’s and pharmaceutical partner expectations are met. - Completes other tasks as requested. Human Resources - Liaises with HR and Senior Management to coordinate recruitment, orientation, coaching, workload planning, and retention initiatives. - Directly manages program specific employees to ensure the delivery of high quality care and adherence to program, government, company and ISO 9001-2000 standards. - Participates in proactive Health & Safety activities while performing all duties. - Is responsible to notify HR of any Health & Safety risks or concerns. - Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident. - Leads or assists with the implementation of Modified Work Programs for employees. - Develops and delivers employee training, including clinical and reimbursement programs. - Completes other tasks as requested. Qualifications - Business graduate discipline in any field (College diploma, Undergraduate, Graduate), OR graduate of a Registered Nursing Program or Registered/Licensed Practical nursing program holding current registration from a provincial licensing body in Canada. - At least three (3) years of management of Patient Support Program experience or recent management experience in the healthcare or pharmaceutical industry. - Demonstrated ability to interpret and integrate policies and procedures; solid track record in conducting education initiatives. - Demonstrates time management skills, as well as an ability to evaluate urgent situations and make appropriate business decisions. - Exemplary verbal and written communication abilities, facilitating effective interactions across diverse audiences. - Demonstrated willingness to travel as per business requirements. - Knowledge of the principles, practices and methods of account management; operations and service delivery; financial management and control; program development, implementation and evaluation; human resources practices. - Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment. - Established high speed internet access from home office.

Role Description Evergreen Telehealth is building its technology organization from the ground up and looking for a Senior Technical Program Manager to own the delivery coordination that makes it all work. This is a build-from-scratch role where you will be the connective tissue between our engineering team, external technology vendors, clinical operations, and executive leadership. You will own how we get things done, not just track that they are happening. What You Will Own - Vendor Integration Delivery (40%) - Own end-to-end delivery coordination for all active technology vendor integrations, including EMR, payment processing, and identity verification. - Manage vendor timelines, API dependency sequencing, and UAT coordination. - Serve as the primary point of contact between external vendors and the engineering team. - Track go-live readiness and surface blockers before they reach engineering. - Support Operations Buildout (20%) - Design the patient support function from scratch, including ticket taxonomy, escalation paths, SLA definitions, and tooling selection. - Manage the relationship and SLA compliance of our BPO partner for Tier 1 patient support. - Build and maintain the runbooks and escalation documentation used by all support tiers. - Coordinate with clinical operations on the clinical deflection boundary and adverse event protocol. - Technology Governance Execution (25%) - Drive execution of the enterprise technology governance workplan across cybersecurity, data governance, AI governance, cloud computing, and support operations domains. - Own milestone tracking, stakeholder reporting, and evidence collection for audit readiness. - Maintain the governance artifact library and ensure deliverable quality across all five domains. - Coordinate with IT, compliance, and clinical stakeholders to keep governance milestones on schedule. - Cross-Functional Program Coordination (15%) - Maintain the integrated program timeline connecting engineering sprints, vendor milestones, FTE onboarding, and executive reporting. - Own the dependency map across all active workstreams and escalate blockers proactively. - Run the weekly program status cadence and prepare reporting for the CTO and executive stakeholders. - Partner with the Product team to ensure product delivery is sequenced correctly against vendor and infrastructure dependencies. Qualifications - 5 or more years of technical program management experience, with direct ownership of third-party technology integrations. - Demonstrated experience building a support operations function, including BPO relationship management. - Comfortable reading API documentation and technical specifications without requiring engineering support to interpret them. - Experience in a regulated industry, with working knowledge of HIPAA compliance requirements. - Background in startup or build-from-scratch environments where the processes do not yet exist. - Strong written communication, with a demonstrated ability to produce executive-level reporting and governance documentation. Requirements - Experience with telehealth, digital health, or pharmacy technology platforms (strongly preferred). - Prior work coordinating vendor implementations involving EHR, payment processing, or identity verification systems (strongly preferred). - Familiarity with AWS-hosted application environments (strongly preferred). - Experience with technology governance frameworks, audit preparation, or compliance program management (strongly preferred). Benefits - Base salary of $90,000 to $110,000 depending on experience. - Full benefits package including medical, dental, and vision. - Fully remote position with defined overlap hours for team collaboration. - Direct access to executive leadership in a high-ownership, low-bureaucracy environment. - The opportunity to build the operational foundation of a healthcare platform from day one.

Sr. Director, Technical Program Management (Remote-Eligible) Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms? About Capital One: At Capital One, we're changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We're dedicated to helping foster a world where everyone has an equal opportunity to prosper. We're a bank, but we don't think like one. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. About the Team: Enterprise Platforms Technology (EPTech) comprises many of Capital One's most important enterprise platforms. We establish practices for building technology solutions across the company and deliver capabilities that exemplify those practices. As a TPM in EPTech, you will leverage your technical acumen and engineering experience to drive the strategy and execution of large-scale, technically complex, cross-functional programs aligned with Capital One's business priorities. You'll break down complexity and organizational silos, influence roadmaps, dive deep into system design and architecture, make technical tradeoffs, drive platform consolidation, and identify, resolve, define, and escalate mitigation plans for hard technical dependencies. Our TPM Sr. Directors have: - Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle - Experience building and leading a world-class team of technical program managers with a mission to power real-time, intelligent experiences for our customers and associates - Lead technology focused discussions with senior leadership by providing valuable insights and recommendations that guide technology-based decisions - Exceptional communication and collaboration skills - Excellent problem solving and influencing skills - A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker - Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives - Deep focus on execution, follow-through, accountability, and results - Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done. - Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners "Capital One is open to hiring a Remote Employee for this opportunity." Basic Qualifications - Bachelor's Degree - At least 9 years of experience managing technical programs Preferred Qualifications - 9+ years of experience designing and building data-intensive solutions using distributed computing. - 5+ years of experience in building distributed systems & highly available services using cloud computing services/architecture - preferably using AWS - 5+ years of building & leading experienced TPM team - 5+ years experience building highly scalable mobile products & platforms - 5+ years of experience with Agile delivery At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $245,100 - $279,800 for Sr. Director, Technical Program Management McLean, VA: $269,600 - $307,700 for Sr. Director, Technical Program Management New York, NY: $294,100 - $335,700 for Sr. Director, Technical Program Management Plano, TX: $245,100 - $279,800 for Sr. Director, Technical Program Management Richmond, VA: $245,100 - $279,800 for Sr. Director, Technical Program Management San Francisco, CA: $294,100 - $335,700 for Sr. Director, Technical Program Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Role Description H2 Performance Consulting seeks an experienced Trainee Employee Assistance Program (TEAP) Subject Matter Expert (SME). This position will support the Department of Labor Office of Job Corps Health & Wellness Program by providing subject matter expertise, technical assistance, policy support, assessments, reporting, and collaboration with Government stakeholders. - Provide substance abuse prevention and counseling expertise. - Evaluate TEAP programs. - Support AODA policy, training, and technical assistance. - Provide expert consultation. - Support ROCA/ROTA assessments. - Review records and prepare recommendations. - Develop reports and training materials. - Assist with policy implementation and continuous quality improvement. Qualifications - Licensed psychologist, PhD, or MSW; 5+ years providing drug/alcohol counseling to adolescents and young adults. Requirements - Must be able to obtain and maintain a Public Trust determination. Preferred Qualifications - Job Corps TEAP, prevention programs. Application Process Qualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com . All resumes will be reviewed and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens. All resumes are kept on file for comparison of skills against future position requirements.