Adam Smith International

Role Description This role is for an experienced IT support engineer to provide hands-on technical support and ensure that staff across the Asia-Pacific region are supported by secure, reliable and scalable technology platforms. You will resolve escalated incidents from the service desk, deliver project work on endpoint and identity platforms, and travel periodically to support field offices and program teams across the region. The role spans multiple time zones; occasional out-of-hours availability may be required to support critical incidents or planned changes. The role suits someone who is genuinely comfortable working independently and in a remote-based team; someone able to communicate effectively with people from a diverse range of cultural, educational and professional backgrounds and who is skilled at translating technical concepts into plain language for non-technical colleagues. The role suits someone who is confident to travel into unfamiliar environments, providing hands-on support and delivering training to a room of peers. You will work closely with colleagues across global operations, Asia-Pacific program management and business service staff as well as overseas-based program teams to ensure IT services align with global ASI policies while meeting the practical needs of users operating in diverse and often low-resource environments. Qualifications - A minimum of three years in a second line, escalation, or senior service desk role within a Microsoft-centric environment. - Experience supporting users in multiple time zones or across geographically distributed offices. - Demonstrable hands-on experience with Microsoft 365 Intune, and Windows 11 endpoint management. - Strong skills in network troubleshooting across Wi-Fi, VPN, DNS, and basic firewall concepts. - Relevant certifications such as Microsoft MD-102, MS-900, AZ-104, ITIL Foundation, or CompTIA Network+ are desirable. - Familiarity with Cyber Essentials Plus, ISO 27001, or comparable security frameworks. - Exposure to Apple (ABM) and Windows (AutoPilot) device management is essential. - A track record of designing and delivering hands-on user training to diverse audiences, tailoring delivery for staff at all levels of digital confidence. - A current driving licence is desirable, as field travel may require driving in some locations. - The successful applicant must have the right to live and work in Australia. Requirements - Incident and request management. - Acting as the primary escalation point from first line, resolving incidents and service requests within agreed SLAs; - Investigating root cause for recurring issues; - Maintaining accurate records in the IT service management system; - Contributing to the knowledge base so that fixes scale beyond the individual ticket. - Endpoint and identity management. - Day-to-day administration of the Microsoft 365 estate including Entra ID, Intune, Exchange Online, SharePoint, and Teams; - Managing device lifecycle from procurement through enrolment, configuration, and retirement; - Supporting conditional access, MFA, and Cyber Essentials Plus aligned controls across a globally distributed user base. - International field support. - Commission new sites or establish IT for new programs; - Troubleshoot connectivity and infrastructure issues that cannot be resolved remotely; - Conduct on-site asset audits; - Represent the IT function to local stakeholders, including hardware or other relevant vendors and suppliers. - Training and user enablement. - Designing and delivering IT induction sessions for new joiners; - Running periodic refresher training on collaboration tools, cyber security awareness, and the safe use of AI tools at work; - Producing clear written guides and short video walkthroughs; - Coaching first line colleagues to lift their resolution rate at the service desk. - Security and compliance. - Supporting the maintenance of Cyber Essentials Plus and equivalent controls; - Responding to alerts from the endpoint detection and response platform; - Assisting with phishing investigations; - Ensuring patching, encryption, and configuration baselines are upheld across the fleet. - Documentation and continuous improvement. - Keeping technical runbooks, network diagrams, and onboarding checklists current; - Identifying repeat issues that warrant automation, policy change, or platform reconfiguration; - Contributing to projects that improve the service over time. Benefits - ASI is committed to corporate integrity and a triple bottom line of social, environmental and financial performance. - Dynamic and friendly team environment. - Opportunity to support work that makes a meaningful impact in people’s lives. - Support to develop your own skills and progress in your career. - Flexible working arrangements. - Culture reflecting ASI values, full of likeminded professionals.

• Seek highly senior specialists with experience supporting border management programmes • Build our pool of qualified experts

• Identify and assess potential value-added seaweed products based on global and regional market demand • Analyse buyer requirements, including quality standards, certification, volumes, and pricing • Compare potential products and markets in terms of profitability, scalability, and risk • Assess the capabilities and potential of Strongim Bisnis partners to undertake value-addition • Identify technology, processing, and infrastructure requirements for shortlisted value-added products • Recommend priority value-added products and target markets • Outline practical pathways for entering selected markets • Provide recommendations on capacity building, technology adoption, and business models • Deliver Inception Report, Market and Value Addition Assessment Report, and Final Report

JOB TITLE: Program Manager (International Development), Asia-Pacific TEAM: Asia-Pacific REPORTS TO: Principal Manager, Asia-Pacific LOCATION: Sydney, with flexibility for remote work anywhere within Australia ABOUT ADAM SMITH INTERNATIONAL Adam Smith International (ASI) is a global advisory company that works locally to transform lives by making economies stronger, societies more stable, and governments more effective. Headquartered in London, ASI has worked in the Asia Pacific region since 2012 through our regional office in Sydney and country presence across Southeast Asia and the Pacific. Today, ASI is delivering programs in 15 countries across Asia Pacific, partnering closely with governments, donors, and local stakeholders to tackle complex development challenges and deliver meaningful, sustainable results. ABOUT THE ROLE This is an exciting opportunity for an experienced international development Program Manager to join ASI’s dynamic Asia Pacific portfolio. Program Managers at ASI play a central role in delivering high‑impact, results‑focused development programs. You will be responsible for the day‑to‑day management of complex, multi‑stakeholder programs across sectors such as economic management, private sector development, governance, public financial management, infrastructure, agriculture and agribusiness, and human development. The role involves working across multiple countries and contexts, and will suit candidates who thrive in fast‑paced, donor‑funded environments and enjoy balancing strategic oversight with hands‑on program delivery. Regular travel within the region, including to established and emerging program locations, can be expected. ABOUT THE WORK The Program Manager will primarily support the delivery of programs funded by Australia’s Department of Foreign Affairs and Trade (DFAT), alongside other short‑term strategic investments. Working closely with ASI’s corporate teams, country‑based program teams, and DFAT counterparts at overseas missions, you will provide strong program management, analytical, and operational support to ensure programs are delivered efficiently, compliantly, and to a high standard. This includes supporting planning and reporting, financial and contractual oversight, risk management, and donor engagement. This role offers exposure to a diverse portfolio, close collaboration with senior stakeholders, and the opportunity to contribute meaningfully to ASI’s broader development impact in the region. KEY RESPONSIBILITIES PROGRAM DELIVERY Manage the implementation of the DFAT/other donor funded program in a specific country of project implementation, as well as smaller assignments and programs on an ad-hoc basis. Core program delivery tasks include: - Ensure that programs managed are completed on time, within budget and to the utmost satisfaction of the client. - Ensure that all agreed outputs, including reports, presentations, and other deliverables are delivered to clients on time, meet corporate guidelines and to the quality standards expected by ASI and the client. - Maintain stringent financial oversight of projects relating to invoice payments and accurate reporting by ASI. - Manage key stakeholders and build and develop strong client relationships on programs managed. - Track and manage milestones and maintain an issues and risk register, as required. Effectively elevate concerns. - Prepare Terms of Reference and recruit required long and short term associates and negotiate terms. - Manage administration and logistics including ASI-OS, booking hotels, flights and organising visas for contracted advisers. - Support senior managers in delivery of their projects, as required. - Support technical delivery where expertise and availability allow. BUSINESS DEVELOPMENT - Leverage existing networks and regional knowledge to help build and maintain a strong pipeline of business development opportunities across the region. - Develop and maintain a network of high-quality advisers and strategic partners to enhance ASI’s ability to secure and deliver impactful programs. - Contribute to bid preparation by providing relevant inputs, supporting background research, and helping to identify qualified talent. ABOUT YOU You are an experienced international development Program Manager who is motivated by delivering high‑quality, results‑driven programs in complex and challenging environments. You will bring: - A tertiary qualification in international development, public policy, economics, business, or a related field (post‑graduate qualifications desirable but not essential), or equivalent professional experience. - Demonstrated program management experience, with progressively increasing responsibility, within the international development sector or a government‑funded environment. - Proven experience working on DFAT‑funded programs, including a strong understanding of DFAT policies, reporting requirements, compliance obligations, and donor engagement. - Experience supporting or managing program budgets, financial forecasting, and cost control, and working closely with finance teams to ensure accurate and timely financial management. - Strong organisational and coordination skills, with the ability to manage multiple priorities and complex workstreams while maintaining a high level of accuracy and attention to detail. - The ability to work effectively across multicultural teams and stakeholders, building credible relationships with clients, partners, and internal teams. - A sound understanding of local context, political economy, and cultural considerations in the countries where you work, particularly across the Indo‑Pacific region. - Knowledge of risk management, duty of care, security, health and safety, and safeguarding practices in international development programs. - Excellent written and verbal communication skills, including experience contributing to high‑quality reports, briefs, and donor correspondence. - A proactive, pragmatic, and solutions‑focused mindset, with the confidence to exercise judgement and respond constructively to emerging challenges. - A willingness to travel within the region and an enthusiasm for working in diverse and sometimes unfamiliar environments. The successful applicant must have the right to live and work in Australia. WHAT WE OFFER YOU ASI is committed to corporate integrity and a triple bottom line of social, environmental and financial performance. Our people are at the heart of our strategy and our decisions. We offer a dynamic and friendly team environment, the opportunity to support a highly successful portfolio of programmes, and support to develop your skills and progress in your career. The diversity of our workforce makes ASI a great place to work and ASI encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples. We recognise the importance of your life outside of work. We are proud to support flexible working arrangements, and commit to make a success of flexible working arrangements wherever possible. We’ve built a culture to reflect our values, full of likeminded professionals who are smart, passionate and great at what they do. HEARD ENOUGH? READY TO APPLY? We are keen to hear from you. Please submit a CV and a one-page cover letter setting out your motivations and suitability. Please note that the applications will be reviewed on a rolling basis. ASI is committed to building a diverse and inclusive workforce and strongly encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples. ASI welcomes applications from people with disability. We provide reasonable adjustments throughout the hiring process. Let us know how we can make the process accessible for you.

JOB TITLE: Regional Operations Manager, Asia-Pacific TEAM: Asia-Pacific REPORTS TO: Head of Programs, Asia-Pacific LOCATION: Sydney, with flexibility for remote work anywhere within Australia ABOUT THE ROLE This is a senior role for an experienced international development professional who can bring together knowledge of robust corporate governance and compliance practices across a range of business service functions, with the experience of implementing development programs in fragile, conflict-affected or low-resource environments. Adam Smith International (ASI) is a global advisory company that works locally to transform lives by making economies stronger, societies more stable, and governments more effective. Headquartered in London, our Asia Pacific regional office now works alongside a corporate hub in Thailand and five country offices throughout the Pacific to drive business growth and lead program delivery for multiple development partners including Australia’s Department of Foreign Affairs & Trade. You will play a critical role in ensuring that operations run smoothly and provide a robust, scalable platform for program delivery. This role ensures the development and implementation of operational processes and compliance frameworks that align with global ASI policies and priorities, at the same time as meeting the business requirements of APAC and its key clients. Your role will be key to increasing the efficiency of operations through coordinating the delivery of identified improvements collaboratively with programs teams, program managers and business service functions that provide the operational systems within ASI. KEY RESPONSIBILITIES OPERATIONAL ENHANCEMENTS - Develop, document and provide training on new operational processes, including standardisation, where appropriate, of program operations manuals and other program delivery frameworks. - Coordinate the provision of relevant training to Program Managers and/or program teams for the smooth execution of operational tasks. - Monitor and improve compliance of teams to operational processes and procedures. - Maintain operational task trackers and coordinate regional operations meetings with key internal stakeholders - Collaborate closely with Finance and People & Talent teams to ensure new processes, policy revisions or system changes, in particular the ASI Operating System, support compliant and efficient program delivery. RISK MANAGEMENT - Maintain a comprehensive risk management framework tailored to the challenges faced in the region, including quarterly reporting to regional senior management for escalation to the global ASI Risk Register. - Monitor, mitigate and address key operational risks, escalating issues as necessary. - Lead the implementation of duty-of-care measures, including coordination of required training to corporate and program team members. COMPLIANCE AND SAFEGUARDING - Ensure branch office and subsidiary compliance with local legal and regulatory requirements in all countries of operation, including tax, labour laws, and corporate governance. - Develop, manage and report against a regional compliance checklist/matrix. - Coordinate the delivery of safeguarding training to required personnel, including subcontractors and downstream partners. - Work closely with People & Talent to ensure mandatory safeguarding requirements, including background screening and training, are being complied with. - Collaborate with the internal audit team to address compliance issues and mitigate risks. - Identify and implement required changes to ensure ongoing compliance with Australian Commonwealth and DFAT requirements. FINANCIAL AND RESOURCE MANAGEMENT - Work closely with the Head of Programs and Finance to ensure strong portfolio financial management. - Work closely with Program Managers, Finance and program finance personnel to ensure efficient cost recognition processes, meeting client spot check requirements and timely certification of client invoices to reduce payment processing time. PROGRAM SUPPORT - Support the delivery of major programs by ensuring that operational challenges are addressed in a timely manner. - Provide operational and risk-related advice to Program Managers and teams. ABOUT YOU You will possess: - A bachelor's degree in a relevant field, such as operations management, risk management, business administration, change management or international development. - A proven track record in managing operations across multiple countries, particularly in fragile/conflict-affected regions (preferably in the Indo-Pacific). - Extensive experience in delivering DFAT-funded programs and demonstrated knowledge of DFAT and Australian commonwealth compliance requirements. - Strong problem-solving abilities with a proactive, solution-oriented mindset. - In-depth knowledge of operational best practices, including understanding of legal concepts, assurance practices and regulatory compliance (preferably within the region). - Knowledge of duty-of-care standards and how to apply them in complex operational environments. - Ability to work under pressure and deliver high-quality results in a fast-paced environment. - Ability to work collaboratively across multiple teams and lead coordination of work to shared outcomes. The successful applicant must have the right to live and work in Australia. WHAT WE OFFER YOU ASI is committed to corporate integrity and a triple bottom line of social, environmental and financial performance. Our people are at the heart of our strategy and our decisions. We offer a dynamic and friendly team environment, the opportunity to support a highly successful portfolio of programmes, and support to develop your skills and progress in your career. The diversity of our workforce makes ASI a great place to work and ASI encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples. We recognise the importance of your life outside of work. We are proud to support flexible working arrangements, and commit to make a success of flexible working arrangements wherever possible. We’ve built a culture to reflect our values, full of likeminded professionals who are smart, passionate and great at what they do. HEARD ENOUGH? READY TO APPLY? We are keen to hear from you. Please submit a CV and a one-page cover letter setting out your motivations and suitability. Please note that the applications will be reviewed on a rolling basis. ASI is committed to building a diverse and inclusive workforce and strongly encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples. ASI welcomes applications from people with disability. We provide reasonable adjustments throughout the hiring process. Let us know how we can make the process accessible for you.

• Develop investment-ready business plans and five-year financial projections for selected SMEs • Work with selected Strongim Bisnis partner businesses across sectors • Prepare an investment-ready business plan that includes a clear business model, market analysis, operational strategy, growth plan, and risk analysis • Develop detailed five-year financial projections, including profit and loss statements, cash flow projections, balance sheets, and working capital analysis