• Serve as the primary point of contact for senior VA stakeholders, ensuring trust, transparency, and consistent delivery across all program activities. • Lead and manage large, complex programs supporting the Department of Veterans Affairs, including multiple workstreams, subcontractors, and stakeholders. • Navigate high-stress, high-profile environments with professionalism, discretion, and sound judgment. • Proactively identify risks, issues, and dependencies; develop and execute mitigation strategies with minimal disruption to operations. • Oversee subcontractor performance and foster strong working relationships to ensure delivery against schedule, quality, and compliance requirements. • Drive program execution across scope, schedule, budget, and quality, ensuring adherence to contractual, regulatory, and cybersecurity requirements. • Prepare and deliver polished briefings, reports, and executive-level communications for VA leadership. • Lead cross-functional teams, fostering accountability, collaboration, and a solutions-oriented culture.

• Coordinate and execute ongoing skills validation planning cycles—gathering requirements, creating plans and schedules, and managing resources. • Support the connection of skills data outputs to learning content and talent management programs. • Assist in the operational upkeep of enterprise skills data. • Create enablement materials—quick reference guides, one-pagers, FAQs. • Support leadership reporting needs; build dashboards and data visualizations.

• Own end-to-end commercial execution and internal deal operations, driving contracts through alignment, approvals, signature, and handoff to delivery teams. • Coordinate contract updates, amendments, renewals, and terminations, ensuring documentation quality, compliance, and cross-functional input. • Maintain clear trackers, dashboards, and documentation to ensure visibility, accountability, and on-time execution. • Enable smooth launches by ensuring commercial readiness requirements are complete and effectively transitioned to technical and operational teams. • Triage and resolve post-launch commercial issues (e.g., invoicing discrepancies, scope alignment) in partnership with Finance and operations teams. • Improve and standardize onboarding and handoff processes to reduce friction and accelerate delivery. • Support strategy development for adjacent growth initiatives that expand access, improve unit economics, and unlock new operational models. • Conduct structured opportunity assessments, including market sizing, operational feasibility, risk identification, and pilot design. • Define success metrics and support pilot execution planning with regional and central stakeholders. • Build robust business and financial models to evaluate pricing, ROI, scenarios, and new initiative performance. • Analyze operational and commercial data to identify trends, diagnose issues, and generate actionable recommendations. • Drive cross-functional collaboration and process improvements, maintaining scalable templates, playbooks, and governance frameworks.

• Define and maintain incident severity levels (SEV definitions), classification criteria, and escalation thresholds. • Establish end-to-end incident response standards: protocols, lifecycle stages (declare → stabilize → mitigate → recover → close), and operating cadence. • Build and maintain governance artifacts: runbooks, war room formats, reporting templates, and decision/communication standards. • Create and operationalize notification trees, stakeholder comms templates (initial, periodic updates, recovery/closure), and executive escalation criteria. • Define clear RACI across Facilities, Hardware Ops, Network, Security, and vendor/partner teams, including handoffs and accountability paths. • Set and manage SLAs/OLAs for acknowledgment, escalation, containment, mitigation, and reporting. • Implement and run incident management tooling (ticketing, paging, logging) and ensure integrations with monitoring and workflow systems. • Establish dashboards and program health metrics to track incident performance and readiness. • Lead readiness activities: tabletop exercises, cross-functional simulations, IC/Deputy training, and a rotating on-call IC bench with certification standards. • Serve as Incident Commander as needed: declare severity, stand up the war room, assign functional leads, and drive structured execution under pressure. • Maintain real-time documentation (decisions, timelines, impact scope) and ensure clear restoration objectives and scope control during active events. • Run post-incident reviews (PIRs), validate timelines, drive structured RCA (e.g., 5 Whys, Fault Tree), and separate root cause vs contributing factors. • Define corrective/preventative actions (CAPAs), assign accountable owners, track to verified closure, and escalate overdue actions. • Publish trend reporting (incident taxonomy, counts by severity, MTTA/MTTR, repeat failure domains) and feed systemic gaps back into design and operations teams.