• Own end-to-end commercial execution and internal deal operations, driving contracts through alignment, approvals, signature, and handoff to delivery teams. • Coordinate contract updates, amendments, renewals, and terminations, ensuring documentation quality, compliance, and cross-functional input. • Maintain clear trackers, dashboards, and documentation to ensure visibility, accountability, and on-time execution. • Enable smooth launches by ensuring commercial readiness requirements are complete and effectively transitioned to technical and operational teams. • Triage and resolve post-launch commercial issues (e.g., invoicing discrepancies, scope alignment) in partnership with Finance and operations teams. • Improve and standardize onboarding and handoff processes to reduce friction and accelerate delivery. • Support strategy development for adjacent growth initiatives that expand access, improve unit economics, and unlock new operational models. • Conduct structured opportunity assessments, including market sizing, operational feasibility, risk identification, and pilot design. • Define success metrics and support pilot execution planning with regional and central stakeholders. • Build robust business and financial models to evaluate pricing, ROI, scenarios, and new initiative performance. • Analyze operational and commercial data to identify trends, diagnose issues, and generate actionable recommendations. • Drive cross-functional collaboration and process improvements, maintaining scalable templates, playbooks, and governance frameworks.

• Define and maintain incident severity levels (SEV definitions), classification criteria, and escalation thresholds. • Establish end-to-end incident response standards: protocols, lifecycle stages (declare → stabilize → mitigate → recover → close), and operating cadence. • Build and maintain governance artifacts: runbooks, war room formats, reporting templates, and decision/communication standards. • Create and operationalize notification trees, stakeholder comms templates (initial, periodic updates, recovery/closure), and executive escalation criteria. • Define clear RACI across Facilities, Hardware Ops, Network, Security, and vendor/partner teams, including handoffs and accountability paths. • Set and manage SLAs/OLAs for acknowledgment, escalation, containment, mitigation, and reporting. • Implement and run incident management tooling (ticketing, paging, logging) and ensure integrations with monitoring and workflow systems. • Establish dashboards and program health metrics to track incident performance and readiness. • Lead readiness activities: tabletop exercises, cross-functional simulations, IC/Deputy training, and a rotating on-call IC bench with certification standards. • Serve as Incident Commander as needed: declare severity, stand up the war room, assign functional leads, and drive structured execution under pressure. • Maintain real-time documentation (decisions, timelines, impact scope) and ensure clear restoration objectives and scope control during active events. • Run post-incident reviews (PIRs), validate timelines, drive structured RCA (e.g., 5 Whys, Fault Tree), and separate root cause vs contributing factors. • Define corrective/preventative actions (CAPAs), assign accountable owners, track to verified closure, and escalate overdue actions. • Publish trend reporting (incident taxonomy, counts by severity, MTTA/MTTR, repeat failure domains) and feed systemic gaps back into design and operations teams.

About Ideogram Ideogram’s mission is to make world-class design accessible to everyone, multiplying human creativity. We build proprietary generative media models and AI native creative workflows, tackling unsolved challenges in graphic design. Our team includes builders with a track record of technology breakthroughs including early research in Diffusion Models, Google’s Imagen, and Imagen Video. We care about design, taste, and craft as much as research and engineering – shipping experiences that creatives actually love. We’ve raised nearly $100M, led by Andreessen Horowitz and Index Ventures. Headquartered in Toronto with a growing team in NYC, we're scaling fast, aiming to triple over the next year. We're a flat team with a culture of high ownership, collaboration, and mentorship. Explore Ideogram 3.0 , Canvas , and Character blog posts, and try Ideogram at ideogram.ai. The Opportunity As Ideogram's first UGC Program Coordinator, you'll build and scale a creator-driven growth engine from the ground up. This isn't a traditional marketing role. It's about mobilizing a network of content creators who can show the world what Ideogram can do, one video at a time. You'll be responsible for designing and launching a UGC program that incentivizes influencers and everyday creators to produce content about Ideogram across various social platforms including TikTok, Instagram, X, YouTube, Discord and Reddit. You'll create the playbook for how we discover, activate, and reward creators, building a tiered compensation structure that scales with performance and drives real impact. This role is perfect for someone who lives on social media, understands how content goes viral, and wants to build something from scratch in a fast-moving, high-growth company. You don't need years of formal marketing experience. You need drive, creativity, and an obsession with how social platforms actually work. Your Mission Build the UGC Program: Design and launch a scalable program to recruit, onboard, and manage a network of creators who produce content for Ideogram that incentivizes high-quality, high-reach content. Scout and Activate Creators: Identify and recruit influencers and micro-creators across TikTok, Instagram, and YouTube who align with our brand and audience. You'll develop outreach strategies, build relationships, and inspire creators to authentically showcase our product. Manage Program Operations: Own the day-to-day which includes tracking creator performance, managing payouts, iterating on the program based on what's working, and ensuring a smooth experience for everyone involved. Think Like a Creator, Not a Marketer: Understand what makes content resonate on each platform. You'll guide creators on what performs without being prescriptive, and you'll constantly look for creative ways to amplify Ideogram's presence beyond traditional SaaS playbooks. Experiment and Iterate Fast: Test different program structures, compensation models, and creator segments. Use data to refine what's working and kill what's not. You'll move quickly in an environment where ambiguity is the norm. What We're Looking For Social Media Native: You practically live on various social platforms like TikTok, Instagram, X, YouTube, Discord and Reddit. You understand platform mechanics, trends, and what makes people hit share. You know the difference between content that gets engagement and content that drives action. Scrappy and Resourceful: You don't need a playbook handed to you. You build it. You're comfortable with ambiguity, you figure things out, and you're energized (not stressed) by chaos and rapid change. Drive and Ownership: You take initiative, move fast, and don't wait for permission. You're the type of person who sees a problem and solves it, who spots an opportunity and runs with it. Creative Thinker: You don't think in terms of traditional marketing tactics. You think about culture, communities, and what actually resonates with real people. You can brainstorm 10 ways to activate creators that no one else has thought of. Strong Communicator: You can build relationships with creators, explain a program clearly, and collaborate across teams. You make things feel human and easy, even when coordinating lots of moving parts. Bonus You've been a content creator yourself or have run social media for a brand, side project, or personal account. You've built or managed influencer partnerships, affiliate programs, or community-driven initiatives. You have a background or genuine interest in AI, visual design, or creative tools. You've been part of an early-stage startup or entrepreneurial venture where you wore multiple hats. Our Culture We’re a team of exceptionally talented, curious builders who love solving tough problems and turning bold ideas into reality. We move fast, collaborate deeply, and operate without unnecessary hierarchy, because we believe the best ideas can come from anyone. Everyone at Ideogram rolls up their sleeves to make our products and our customers successful. We thrive on curiosity, creativity, and shared ownership. We believe that small, dedicated teams working together with trust and purpose can move faster, think bigger, and create amazing things. Ideogram is committed to welcoming everyone — regardless of gender identity, orientation, or expression. Our mission is to create belonging and remove barriers so everyone can create boldly. What We Offer 💸 Competitive compensation and equity designed to recognize the value and impact of your contributions to Ideogram’s success. 🌴 4 weeks of vacation to recharge and explore. 🩺 Comprehensive health, vision, and dental coverage starting on day one. 💰 RRSP/401(k) with employer match up to 4% to invest in your future from the moment you join. 💻 Top-of-the-line tools and tech to fuel your creativity and productivity. 📍 Toronto HQ perks: Steps from Union Station and the PATH, with daily in-office lunches and dinners. 🔍 Autonomy to explore and experiment — whether you’re testing new ideas, running large-scale experiments, or diving into research, you’ll have access to compute/resources you need when there’s a clear business or creative use case. We encourage curiosity and bold thinking. 🌱 A culture of learning and growth , where curiosity is encouraged and mentorship is part of the journey.

• Coordinate the management of Division-specific work performed under the Division Program Directors across all participating DOJ components • Serve as the senior point of coordination when efforts and resources must be shared across multiple Divisions • Meet with each COR at least once a month for Division-level in-progress reviews (IPRs) • Attend other periodic meetings as required, including joint meetings with all CORs and the Contracting Officer • Implement the contract management structure so that requirements spanning multiple Divisions are handled effectively • Be available on short notice for in-person meetings in the Washington, DC metropolitan area