Customer Experience Specialist - eCommerce

Location

AET (UTC+10) + 1 moreAll locations: AET (UTC+10) | PST (UTC-8)

Posted

8 hours ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Customer Experience Specialist - eCommerce

Lifely

Role Description Join Lifely as a full-time Customer Experience Specialist - eCommerce. In this role, you will be responsible for providing exceptional customer service and support to our Australian online customers. This is a great opportunity to be a part of a fast-paced, dynamic eCommerce business. - Respond to customer inquiries and complaints via phone, email and live chat channels - Troubleshoot product or order issues and provide solutions to ensure a positive customer experience - Process customer returns, exchanges and refunds in a timely manner - Assist with product research and provide recommendations to customers - Identify customer trends and pain points to help improve our operations and service - Contribute to the continuous improvement of our customer service processes and procedures - Work during Australian business hours to align with customer needs Qualifications - 3+ years of experience in a customer service or call centre role, preferably in an eCommerce or retail environment - Prior hands-on experience with returns, exchanges, refunds, and order issue resolution - Experience handling customer support through phone, email, or live chat - Strong communication and interpersonal skills with the ability to build rapport with customers - Business-fluent English to effectively communicate with customers - Experience with customer service or helpdesk software (e.g., Gorgias, Zendesk, Freshdesk, or a similar CRM/helpdesk tool) - Experience with Shopify or other eCommerce platforms for customer support functions - Availability during Australian business hours and US business hours Benefits - Competitive salary - Comprehensive healthcare and insurance benefits - Opportunities for career development and advancement - Work from Home role

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