Lifely

Role Description As our Email Marketing Specialist, you will be responsible for designing, implementing, and optimizing email campaigns and flows that engage our customers and align with our brand’s voice. You’ll leverage your expertise in Klaviyo and email marketing strategies to build customer loyalty, increase repeat purchases, and maximize revenue. Key Responsibilities - Develop and execute email marketing campaigns to support sales, product launches, promotions, and customer retention initiatives. - Craft campaign calendars in advance, ensuring content is aligned with broader marketing plans. - Design and manage automation workflows in Klaviyo, including editing and updating welcome sequences, cart abandonment, post-purchase, and re-engagement campaigns with content and messaging tailored to specific products. - Collaborate with design and content teams to create visually appealing and on-brand email templates. - Segment audiences based on purchase history, browsing behaviour, and other key data points to deliver personalised and targeted campaigns. - Analyse campaign performance (open rates, click-through rates, conversion rates, and revenue per recipient) and implement data-driven improvements. - Conduct A/B tests to optimise email subject lines, designs, and content for better engagement. - Ensure email content reflects the tone, style, and values of our brand while showcasing our furniture collections. - Stay informed about trends in email marketing and e-commerce to keep strategies fresh and innovative. - Maintain compliance with GDPR, CAN-SPAM, and other email regulations to protect deliverability and brand reputation. Qualifications - Proven experience in email marketing, preferably in the e-commerce industry. - Expertise in Klaviyo and its features, including segmentation, automation, dynamic content blocks and reporting. - A strong understanding of email marketing best practices, trends, and analytics. - Creative flair with excellent written communication skills to craft compelling and on-brand email copy and basic design skills using Figma or Canva. - Proficiency in data analysis and the ability to translate insights into actionable strategies. - Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce, or similar) and their integration with Klaviyo. - Detail-oriented, organized, and able to manage multiple campaigns simultaneously. - Passion for furniture and home design is a plus. Requirements - 3 years of experience in an email marketing role, preferably in an eCommerce or retail environment. - Strong communication and interpersonal skills. - Excellent problem-solving and critical thinking skills. - Proficient in using tools such as Klaviyo, Shopify, Figma and Canva. - Adaptable and able to work in a fast-paced, dynamic environment. - Passionate about delivering exceptional marketing campaigns.

Role Description We are looking for a highly adaptable, AI-native Marketing, eCommerce & CRO Specialist to help Lifely move faster, scale smarter and improve how we acquire, convert and retain customers. This role sits at the intersection of: - AI adoption - Marketing execution - eCommerce growth - CRO - Website performance - Customer experience - Commercial delivery You will work across campaigns, product launches, Shopify improvements, landing pages, CRO tests, customer journeys, reporting, AI workflows, automation, creative testing and performance insights. The right person will be highly strategic, but also extremely hands-on. We do not need someone who only talks about ideas. We need someone who can take a problem, break it down, create a plan, communicate it clearly, execute it properly and show the result. This is not a comfortable “business as usual” marketing role. At Lifely, priorities move quickly. Campaigns go live fast. Website updates need to be briefed, tested, QA’d and deployed properly. CRO ideas need to become experiments. Customer insights need to become better product pages. AI tools need to become real workflows, not just nice concepts. You will be expected to work across multiple moving parts and keep quality high. We are looking for someone who can: - Think strategically, but still deliver the work - Use AI to increase output, not just generate content - Communicate clearly with marketers, developers, designers and operators - Own projects from idea to execution - Improve systems, not just follow them - Spot problems before they become bigger issues - Move with urgency while maintaining quality - Measure success through output, results and commercial impact Qualifications - Shopify Plus experience - Experience with Meta Ads, Google Ads, Klaviyo, GA4, PostHog, Hotjar, Microsoft Clarity, Triple Whale, Figma, Notion, Airtable, n8n, Zapier, Make or similar tools - Experience with AI tools such as ChatGPT, Claude, Gemini, Perplexity, Replit, Gamma or AI agents - Experience working with developers on website deployment, QA and CRO tickets - Experience in DTC, retail, furniture, homewares, lifestyle, sleep, kids or consumer brands - Experience scaling campaigns across multiple markets - Basic understanding of HTML, CSS, Shopify theme structure, SEO, schema or site speed - Experience building reports, dashboards, SOPs or workflow automations Requirements - Move fast without being messy - Take ownership without needing constant reminders - Communicate early, clearly and directly - Know how to prioritise what matters - Care about output and results - Can work across strategy and execution - Are comfortable with ambiguity - Use AI naturally in your workflow - Can work with developers, creatives, marketers and operators - Are not afraid of high standards - Can show what you have delivered, not just what you know Benefits - Build and launch practical AI workflows that reduce manual work and improve marketing, eCommerce and CRO execution. - Maintain a clean, reliable and high-performing website experience. - Improve conversion through structured testing, faster experimentation and better customer journey decisions. - Grow organic sessions by 20–30% within 6 months. - Improve mobile page speed by 20–30% within 90 days across priority pages. Top 5 KPIs for This Role - AI Automation & Workflow Output - Website Quality, QA & Bug Reduction - CRO Testing & Conversion Improvement - SEO Growth & Technical Optimisation - Site Speed, UX & Website Performance What Success Looks Like - AI is being used practically across marketing, eCommerce and CRO. - Manual workflows are reduced. - Campaigns and website updates are launched faster. - QA and deployment quality improves. - CRO testing becomes more structured and commercially useful. - Product pages and landing pages convert better. - Reporting becomes faster, clearer and more actionable. - The team has better systems, templates and SOPs. - Marketing output improves without sacrificing quality. - Commercial results improve through better execution.

Role Description Lifely, a leading name in the retail industry, is seeking a highly motivated and detail-oriented E-Commerce Manager to join our dynamic team. In this pivotal role, you will be responsible for overseeing our online sales strategy and expanding our digital footprint in a highly competitive marketplace. You will work closely with cross-functional teams including marketing, sales, and customer service to develop effective e-commerce initiatives that drive revenue and enhance customer engagement. Your innovative approach to e-commerce will be critical in scaling our online presence while optimizing the customer journey from browsing to purchase. We are looking for someone who possesses a deep understanding of e-commerce platforms, digital marketing strategies, and consumer behavior to ensure that we continue to meet and exceed our business objectives. As a key player in our growth strategy, you will analyze and report on performance metrics, identify trends, and implement tactics that foster a seamless shopping experience. If you are passionate about e-commerce and willing to take on a leadership role in shaping our digital retail strategy, we encourage you to apply and be part of a company that values creativity, collaboration, and innovation. Responsibilities - Develop and implement comprehensive e-commerce strategies to drive sales and improve customer experience. - Manage day-to-day operations of the e-commerce platform, ensuring smooth functionality and optimal performance. - Analyze sales data and market trends to identify opportunities for growth and improve product offerings. - Collaborate with marketing teams to create and execute promotional campaigns that enhance visibility and attract traffic. - Optimize website content, product listings, and user experience to increase conversion rates. - Oversee inventory management and fulfillment processes to ensure timely delivery and customer satisfaction. - Monitor and report on key performance indicators (KPIs) related to e-commerce initiatives to inform decision-making. Qualifications - Bachelor's degree in Business, Marketing, or a related field. - Proven experience in e-commerce management or digital marketing, preferably within the retail sector. - Strong analytical skills with the ability to leverage data to drive decision-making and strategy. - Familiarity with e-commerce platforms and tools such as Shopify, Magento, or WooCommerce. - Excellent project management skills with a track record of executing successful online campaigns. - Strong understanding of SEO, digital marketing, and customer journey mapping. - Capable of working collaboratively with diverse teams while also being self-motivated and results-oriented. Benefits - Training & Development - Paid Time Off

Role Description Join Lifely as a full-time Customer Experience Specialist - eCommerce (AU Brand). In this role, you will be responsible for providing exceptional customer service and support to our Australian online customers. This is a great opportunity to be a part of a fast-paced, dynamic eCommerce business. - Respond to customer inquiries and complaints via phone, email and live chat channels - Troubleshoot product or order issues and provide solutions to ensure a positive customer experience - Process customer returns, exchanges and refunds in a timely manner - Assist with product research and provide recommendations to customers - Identify customer trends and pain points to help improve our operations and service - Contribute to the continuous improvement of our customer service processes and procedures - Work during Australian business hours to align with customer needs Qualifications - 3 years of experience in a customer service or call centre role, preferably in an eCommerce or retail environment - Strong communication and interpersonal skills with the ability to build rapport with customers - Business level English proficiency to effectively communicate with Australian customers - Excellent problem-solving and critical thinking skills to quickly resolve customer issues - Proficient in using customer service software and tools - Experience with Shopify or other eCommerce platforms for customer support functions - Adaptable and able to work in a fast-paced, dynamic environment - Passionate about delivering exceptional customer experiences Benefits - Comprehensive healthcare and insurance benefits - Opportunities for career development and advancement - Work from Home role

About the Role We are looking for a highly organised and detail-driven Executive Assistant (Finance & Operations Support) to work directly with our COO and support high-level executive operations. This role is primarily focused on C-level executive support, requiring strong organisational skills, discretion, and the ability to manage priorities in a fast-paced environment. In addition, the role will provide support to finance operations, particularly in bookkeeping, documentation, and compliance tasks. This is a critical role that ensures both executive efficiency and operational continuity across the business. Key Responsibilities Executive Support (Primary Focus) - Provide high-level administrative support to the COO - Manage schedules, priorities, and executive communications - Handle confidential information with a high level of discretion - Support strategic and operational initiatives as needed - Assist in coordination across teams and stakeholders Finance & Bookkeeping Support (Secondary) - Manage and maintain day-to-day financial records and smaller books - Support the preparation of financial reports and documentation - Ensure accuracy and organization of financial data across systems Corporate & Compliance Support - Assist with corporate filings, registrations, and compliance documentation - Support legal and administrative documentation across entities

Role Description We are looking for a highly organised and detail-driven Executive Assistant (US Financial & Operations Support) to work directly with our COO and support high-level executive operations. This role is primarily focused on C-level executive support, requiring strong organisational skills, discretion, and the ability to manage priorities in a fast-paced environment. In addition, the role will provide support to finance operations, particularly in bookkeeping, documentation, and compliance tasks. This is a critical role that ensures both executive efficiency and operational continuity across the business. Key Responsibilities - Provide high-level administrative support to the COO - Manage schedules, priorities, and executive communications - Handle confidential information with a high level of discretion - Support strategic and operational initiatives as needed - Assist in coordination across teams and stakeholders - Manage and maintain day-to-day financial records and smaller books - Support the preparation of financial reports and documentation - Ensure accuracy and organization of financial data across systems - Assist with corporate filings, registrations, and compliance documentation - Support legal and administrative documentation across entities Qualifications - Strong Executive Assistant experience supporting C-level leadership (non-negotiable) - 3+ years of experience in executive support, operations, or administrative roles - Background in finance, bookkeeping, or accounting support is highly preferred - Strong organisational, communication, and prioritisation skills - High level of discretion, reliability, and accountability - Familiarity with US financial systems, applications, and compliance requirements - Proficiency in tools such as Excel/Google Sheets, Notion, Dropbox, and accounting software (e.g., QuickBooks, NetSuite) - Must be willing to travel on short notice if needed Preferred Qualifications - Experience supporting high-growth or eCommerce businesses - Exposure to multi-entity or international operations - Familiarity with IP filings, corporate governance, or legal documentation - Knowledge of US sales tax and VAT processes

About the Role We are looking for a highly organised and detail-driven Executive Assistant (Finance & Operations Support) to work directly with our COO and support high-level executive operations. This role is primarily focused on C-level executive support, requiring strong organisational skills, discretion, and the ability to manage priorities in a fast-paced environment. In addition, the role will provide support to finance operations, particularly in bookkeeping, documentation, and compliance tasks. This is a critical role that ensures both executive efficiency and operational continuity across the business. Key Responsibilities Executive Support (Primary Focus) - Provide high-level administrative support to the COO - Manage schedules, priorities, and executive communications - Handle confidential information with a high level of discretion - Support strategic and operational initiatives as needed - Assist in coordination across teams and stakeholders Finance & Bookkeeping Support (Secondary) - Manage and maintain day-to-day financial records and smaller books - Support the preparation of financial reports and documentation - Ensure accuracy and organization of financial data across systems Corporate & Compliance Support - Assist with corporate filings, registrations, and compliance documentation - Support legal and administrative documentation across entities

Role Description We are looking for a highly organised and detail-driven Executive Assistant (US Financial & Operations Support) to work directly with our COO and support high-level executive operations. This role is primarily focused on C-level executive support, requiring strong organisational skills, discretion, and the ability to manage priorities in a fast-paced environment. In addition, the role will provide support to finance operations, particularly in bookkeeping, documentation, and compliance tasks. This is a critical role that ensures both executive efficiency and operational continuity across the business. Key Responsibilities - Executive Support (Primary Focus) - Provide high-level administrative support to the COO - Manage schedules, priorities, and executive communications - Handle confidential information with a high level of discretion - Support strategic and operational initiatives as needed - Assist in coordination across teams and stakeholders - Finance & Bookkeeping Support (Secondary) - Manage and maintain day-to-day financial records and smaller books - Support the preparation of financial reports and documentation - Ensure accuracy and organization of financial data across systems - Corporate & Compliance Support - Assist with corporate filings, registrations, and compliance documentation - Support legal and administrative documentation across entities Qualifications - Strong Executive Assistant experience supporting C-level leadership (non-negotiable) - 3+ years of experience in executive support, operations, or administrative roles - Background in finance, bookkeeping, or accounting support is highly preferred - Strong organisational, communication, and prioritisation skills - High level of discretion, reliability, and accountability - Familiarity with US financial systems, applications, and compliance requirements - Proficiency in tools such as Excel/Google Sheets, Notion, Dropbox, and accounting software (e.g., QuickBooks, NetSuite) - Must be willing to travel on short notice if needed Preferred Qualifications - Experience supporting high-growth or eCommerce businesses - Exposure to multi-entity or international operations - Familiarity with IP filings, corporate governance, or legal documentation - Knowledge of US sales tax and VAT processes

About the Role We are looking for a highly organised and detail-driven Finance & Executive Administrative Associate to support both our finance function and executive operations. This role is designed to lighten the operational load of our finance team, ensuring day-to-day financial tasks, documentation, and compliance requirements are handled efficiently while also supporting key executive and corporate processes. You will be working directly with the COO, requiring a high level of trust, discretion, and operational reliability. Key Responsibilities Finance & Bookkeeping Support - Manage and maintain day-to-day financial records and smaller books to support the finance team - Support the preparation of financial reports and documentation - Ensure accuracy and organization of financial data across systems Corporate & Compliance Support - Assist with corporate filings, registrations, and compliance documentation - Coordinate and prepare IP-related filings and paperwork - Support legal and administrative documentation across entities US Financial & Administrative Processes - Assist with loan applications, credit card applications, and financial account setup - Support sales tax and VAT filings and regional compliance (or coordinate with external partners) - Maintain organized records of all regulatory and financial submissions Executive & Operational Support - Organize and maintain internal systems including Notion and Dropbox - Ensure documentation is structured, updated, and easily accessible - Support ad hoc executive and operational tasks as needed Why Join Us - Work closely with executive leadership and influence operational efficiency - Play a critical role in supporting a scaling global business - Opportunity to grow into broader finance, operations, or strategic roles

About the Role We are looking for a highly organised and detail-driven Finance & Executive Administrative Associate to support both our finance function and executive operations. This role is designed to lighten the operational load of our finance team, ensuring day-to-day financial tasks, documentation, and compliance requirements are handled efficiently while also supporting key executive and corporate processes. You will be working directly with the COO, requiring a high level of trust, discretion, and operational reliability. Key Responsibilities Finance & Bookkeeping Support - Manage and maintain day-to-day financial records and smaller books to support the finance team - Support the preparation of financial reports and documentation - Ensure accuracy and organization of financial data across systems Corporate & Compliance Support - Assist with corporate filings, registrations, and compliance documentation - Coordinate and prepare IP-related filings and paperwork - Support legal and administrative documentation across entities US Financial & Administrative Processes - Assist with loan applications, credit card applications, and financial account setup - Support sales tax and VAT filings and regional compliance (or coordinate with external partners) - Maintain organized records of all regulatory and financial submissions Executive & Operational Support - Organize and maintain internal systems including Notion and Dropbox - Ensure documentation is structured, updated, and easily accessible - Support ad hoc executive and operational tasks as needed Why Join Us - Work closely with executive leadership and influence operational efficiency - Play a critical role in supporting a scaling global business - Opportunity to grow into broader finance, operations, or strategic roles