Alight Solutions logo
Alight Solutions

Alight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider

Client Leader – Leave Solutions

GeneralGeneralFull TimeRemoteSeniorTeam 10,001+Since 2016H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$150K - $170K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Client Leader – Leave Solutions

Alight Solutions

• managing and retaining a high-value client portfolio • delivering strategic solutions to align with client goals • driving customer success, value, revenue growth, and retention • overseeing Absence Management clients • fostering strategic partnerships • leveraging expertise in Alight’s solutions with a focus on delivering impactful outcomes • developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders • leading through influence; persuades, motivates, and inspires action toward desired outcomes • asking provocative questions to uncover and understand the client’s business goals, priorities, and desired outcomes • anticipating the client’s needs and effectively positioning solutions to drive value maximization, retention, and revenue growth • advocating and connecting capabilities, support, and/or services for clients • consulting with clients regularly on best practices to increase product adoption and utilization • identifying opportunities for expansion of solutions to support and drive the client’s desired business outcomes • owning the Account Health strategy for assigned client accounts • proactively monitoring and identifying client retention risk • designing and executing success plans to resolve issues and mitigate risk • leading the strategy, preparation and execution of Quarterly Client Business Reviews (QBRs) • leading the renewal strategy for assigned book of business.

Job Requirements

  • bachelor’s or equivalent experience with at least 5 years in client, broker, or account relationship management for complex, high-value portfolios
  • demonstrate expertise in strategic client relationship management, including building and maintaining executive-level partnerships with clients, brokers, and key stakeholders
  • display ability to develop and execute client delivery strategies that drive customer success, operational excellence, revenue growth, retention, and client satisfaction
  • possess leadership and team management skills, with experience coaching, mentoring, and developing high-performing teams
  • be able to foster a culture of accountability and continuous improvement
  • demonstrate advanced communication, presentation, and influencing skills, including the ability to engage effectively with C-suite executives
  • be able to communicate complex concepts to diverse audiences
  • have business, financial, and analytical acumen
  • demonstrate the ability to interpret data, manage financial performance, identify risks, and translate insights into actionable strategies
  • have experience in Absence Management services and related business operations
  • demonstrate ability to successfully lead in ambiguous and rapidly changing environments, balancing multiple priorities while driving high-quality outcomes and operational effectiveness
  • have experience overseeing cross-functional projects and client governance activities, ensuring projects are delivered on time, within budget, and aligned with client objectives
  • display advanced solution-oriented mindset and change leadership capabilities.

Benefits

  • health, dental and vision coverages starting Day One
  • wellbeing programs
  • retirement plans with contribution matching
  • generous time off
  • parental leave
  • continuing education
  • career growth opportunities

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