• Establish and maintain strong relationships with key accounts, understanding their needs and providing solutions to maximize customer satisfaction. • Develop and implement a robust plan to achieve significant growth within the Coatings and Grouting related industries. • Tactical and operational planning with Segment Manager to determine primary objectives within accounts. • Align with distributor network to promote significant growth in region through identifying opportunities at major accounts. • Develop and report accurate sales forecasts by account, product line, and understand changes in demand. • Identify and resolve customer pain points and offer solutions. • Collaborate with product management and development to identify new product requirements and aid in the development and launch of new products within our Innovation Framework. • Collaborate with (National Account) Channel management to support accounts and channel partners to grow the wider business. • Demonstrate strong Sales Excellence including disciplined competency in the understanding and utilization of SalesForce.com CRM. • Participate in market/channel projects as required to support the overall business strategy. • Effectively communicate with others inside and outside of the company in a tactful, courteous manner to promote excellent customer service. • Promote, support, and adhere to all safety and quality related policies and procedures.

• Proactively identify and cultivate new business opportunities through strategic targeting of EPs, cardiologists, and healthcare administrators within hospitals, IDNs, and private practices • Develop and execute a territory growth plan that emphasizes market penetration, product adoption, and long-term customer value • Lead the full sales cycle, from lead generation and needs assessment to contract close and onboarding • Deliver high-impact, data-driven sales presentations that effectively communicate clinical and economic value of the Zio platform • Establish and deepen relationships with key opinion leaders (KOLs), physicians, and executive stakeholders to develop champions and long-term advocacy • Navigate complex healthcare environments to drive strategic partnerships and account conversions • Build and maintain a robust sales pipeline using Salesforce.com to ensure accurate forecasting, territory planning, and timely reporting • Manage the ongoing performance and operational health of accounts, including training, inventory management, workflow optimization, and usage growth • Collaborate with cross-functional teams including KAMs, CX, FSRs, Payer Relations, Billing, Customer Success and Marketing to ensure a seamless customer experience • Maintain and manage all administrative pieces of the role including business planning, expense reporting and utilization of tools for tracking activity and account health • Continuously analyze territory performance, market trends, and competitive activity to refine strategies and identify opportunities for differentiation • Provide ongoing feedback to leadership on territory dynamics, customer needs, and market shifts • Consistently meet or exceed quarterly and annual sales goals

• Account Managers are responsible for managing the overall sales efforts in their assigned territory to maximize sales and profit. • Utilize frequent face-to-face and/or telephone contact in a consultative sales approach to ensure the satisfaction of customer needs. • Identify selling opportunities and act upon the opportunities that offer maximum potential and/or gross profit. • Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels). • Identify customer potentials for cross- and range-selling to existing customers and engage relevant stakeholders. • Set strategies and targets for growth of customers in assigned territory; align with Sales Manager. • Frequently conduct customer visits and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals. • Manage spot business/rush offers, get support from Commercial Assistant when necessary. • Liaise with relevant stakeholders to create timely solutions for the customer.

• Develop and implement sales strategies to meet and exceed sales targets. • Establish and maintain strong relationships with key customers, distributors, and partners to drive business growth. • Continuous search for new potential accounts as a means for increasing sales in assigned territory (including cold calls to potential customers). • Coordinates sales efforts to ensure effective sales service, customer relations, and administrative needs. • Investigates customer complaints and assures prompt, effective solutions. • Stay updated on market trends, competitor activities, and customers need to identify opportunities for new business. • Provide regular sales forecasts and reports to track performance, adjusting strategies as needed to achieve targets timely via CRM. • Maintain in-depth knowledge of the company's products and effectively communicate their benefits to customers. • Work closely with internal teams, including marketing and product development, to ensure alignment with goals and initiatives. • Remains current in necessary training programs according to the official company training matrix.