Operations Associate

OperationsOperationsFull TimeRemoteMid LevelTeam 10,001+Since 1996H1B SponsorCompany SiteLinkedIn

Location

Costa Rica

Posted

7 days ago

Salary

0

Seniority

Mid Level

High School1 yr expEnglish

Job Description

Operations Associate

WNS

• Role involves handling inbound calls from customers/agents to resolve queries on their accounts. • Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers/Agents. • Should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / Process. • Should be ok with working in 24* 7 environment, spilt offs and rotational shifts. • Should be willing to work from office or Hybrid as specified by business / process.

Job Requirements

  • Experience of minimum 1 year of contact center experience is required.
  • Highschool diploma.
  • English B2 (SVAR and WriteX score of 55 - 58)

Benefits

  • Remote work options

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